Craigus91

Q: iPhone 6s Distorted Sound

Hello All,

 

I have just received my iPhone 6S (iOS 9.0.1) and i'm really enjoying the new features, however I've noticed that when I have my Ringer Volume turned up full there is a slight crackling/distortion when playing sounds from the bottom external speaker.

 

The best way I've found to reproduce this issue is by going into settings, turning the ringer volume to full (having the ringer volume anything below full will stop the distortion) and then playing the ringtone "Opening", the speaker will make a minor distorting sound at the high points of the ringtone.

 

I've spoken to a friend who has a 6S Plus and they have reproduced the same issue, I would like to ask if anyone in the community could try the ringtone above and let me know if they get the same problems with the speaker?

 

Thanks in advance

Craig

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 10:51 AM

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Q: iPhone 6s Distorted Sound

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  • by lewis2b,

    lewis2b lewis2b Oct 27, 2015 1:10 PM in response to acd.residence
    Level 1 (0 points)
    Oct 27, 2015 1:10 PM in response to acd.residence

    Hi,

     

    Crackles on youtube videos with Piano, accoustic guitars at 70% volume ...

     

    IOS 9.1

  • by acd.residence,

    acd.residence acd.residence Oct 28, 2015 9:37 AM in response to lewis2b
    Level 1 (0 points)
    Oct 28, 2015 9:37 AM in response to lewis2b

    Any official statements from Apple? What are we going to do? I do not want to replace my phone unless it's a boxed one and it may have other defects aswell. Apple are selling ****. Last years 6 I have replaced 6 times and nearly sued them for it cuz I basically stayed without a phone for 1.5 months during the period. Anyone can make something and make  them respond to this? Is it software or hardware. Because I am sure on 9.0.2 on 90+ % battery I didn't experience it (or maybe didn't that much) but I can't tell anymore. We need to submit feedback and if somebody could urge them to respond to us or deliver a fix it would be great! If we unite ourselves - they will fall.

  • by lewis2b,

    lewis2b lewis2b Oct 28, 2015 10:39 AM in response to acd.residence
    Level 1 (0 points)
    Oct 28, 2015 10:39 AM in response to acd.residence

    Hey,

     

    i don't want to waste my time to replace again and again like you.
    But i think it can be hardware because Apple sold million of 6S and we are not so many here !

    So no luck again :/

     

    i use my phone to watch music video like guitar lessons and the sound crackles, peaks buzz at 70% volume. CMON APPLE ! WAKE UP!

  • by Salvado89,

    Salvado89 Salvado89 Oct 28, 2015 12:51 PM in response to lewis2b
    Level 1 (0 points)
    Oct 28, 2015 12:51 PM in response to lewis2b

    CMon Apple, i have the same problem too ! Distortion !!! Solve this please ! Those products costs a lot, its a shame !!!!

  • by Puds111,

    Puds111 Puds111 Oct 28, 2015 12:58 PM in response to Salvado89
    Level 1 (0 points)
    Oct 28, 2015 12:58 PM in response to Salvado89

    I agree.  How do we get all of this to "the powers that be".  I was told twice at the Genius Bar in NYC that they would not replace my phone, that I have to wait until Apple acknowledges the problem and either does a recall or some kind of a fix.  The problem with my phone is that many people don't hear what I'm hearing. They think I'm being fussy.  But I know what I hear, dammit!!!

  • by hydrate,

    hydrate hydrate Oct 30, 2015 5:46 AM in response to Puds111
    Level 1 (4 points)
    Oct 30, 2015 5:46 AM in response to Puds111

    HI everyone

     

    ios 9.2 beta 1 and no ringtone distortion on opening or slow rise for both my wife and my 6s. Still distortion in text message but this is an improvement. Some hope at least. Volume at max for both devices.

     

    cheers

  • by acd.residence,

    acd.residence acd.residence Oct 30, 2015 11:31 AM in response to hydrate
    Level 1 (0 points)
    Oct 30, 2015 11:31 AM in response to hydrate

    Anyone else can confirm and test 9.2 beta 1 ? Make sure you got less than 50% battery, because that seems to be an indicator somehow.

  • by GUE Diver,

    GUE Diver GUE Diver Oct 31, 2015 1:00 AM in response to acd.residence
    Level 1 (4 points)
    Oct 31, 2015 1:00 AM in response to acd.residence

    Afraid iOS 9.2 Beta 1 does not make any noticeable difference -  which is why I suspect poor quality components. Incidentally, there are two types of A9 chip and everyone of my iPhones (with distortion) have had a Samsung version fitted. Could that be the problem?

     

    Please see http://www.cultofmac.com/391548/chipgate-how-to-check-a9-chip/

  • by killhippie,

    killhippie killhippie Oct 31, 2015 1:49 AM in response to GUE Diver
    Level 3 (852 points)
    Mac App Store
    Oct 31, 2015 1:49 AM in response to GUE Diver

    a; No 'chipgate' didn't rock the internet that s just sensationalist media. Apple just used two foundries to make sure there were enough silicon to go round, the differences between both chips are actually quite negligible http://www.techrepublic.com/article/apples-iphone-chips-arent-as-different-as-so me-have-reported/ No it wont make a difference because they are both the same architecture, and this is a bug thats probably low on Apples list as its not something everyone tends to notice, as many folks don't sit obsessing over their phones. Letting Apple know via http://www.apple.com/feedback/iphone.html is your best bet.

  • by GUE Diver,

    GUE Diver GUE Diver Oct 31, 2015 4:37 AM in response to killhippie
    Level 1 (4 points)
    Oct 31, 2015 4:37 AM in response to killhippie

    This speaker issue has been passed to Apple for investigation through varying sources, but it is also important to establish if this is a one off issue or effecting many users. Have you tried playing the iTunes track (Agnes Obel - Chord Left) or other music with piano content on your iPhone at 75% volume to check for faults? This is also evident using You Tube and CD's ripped to the highest standard. No issues using the same source music on iPad or iPhone 5S.

     

    Definitely hardware issue with many examples of the 6S

  • by ewskydawg,

    ewskydawg ewskydawg Oct 31, 2015 5:24 AM in response to GUE Diver
    Level 1 (0 points)
    Oct 31, 2015 5:24 AM in response to GUE Diver

    Unfortunately the Type of chip does not seem to matter as I have the TSMC chip and still have distortion.  As far as the Agnes Obel Track.  This track plays distorted on my 5S as well as my 6S, and I feel it's simply not a good track, as my 5S does not exhibit distortion on any other audio track that I can remember, not to mention the Opening, and Slow Rise ringtones.  I'm afraid we are no closer to the truth any which way we spin it.

  • by Salvado89,

    Salvado89 Salvado89 Oct 31, 2015 7:27 AM in response to Craigus91
    Level 1 (0 points)
    Oct 31, 2015 7:27 AM in response to Craigus91

    I am afraid that is a hardware defect and Apple not want to admit it, but still have a glimmer of hope that can be software. The problem is that many people should have this problem, but few people bother to complain or many do not know they have This problem. We have to get together and complain, apple has to solve the Situation, we are talkin about expensive equipment, premium., we can not allow these type of things.. I've already sent my feedback to apple team via the apple site, do the same please. Agnes Obel track is one of many, that play well without problems on iPad , iPod touch and lots of smartphones that I tried and on iPhone 6s specifically distorts, it's a shame. Do something !!!!!!

  • by Salvado89,

    Salvado89 Salvado89 Oct 31, 2015 7:29 AM in response to Salvado89
    Level 1 (0 points)
    Oct 31, 2015 7:29 AM in response to Salvado89

    I am afraid that is a hardware defect and Apple not want to admit it, but still have a glimmer of hope that can be software. The problem is that many people should have this problem, but few people bother to complain or many do not know they have This problem. We have to get together and complain, apple has to solve the Situation, we are talkin about expensive equipment, premium., we can not allow these type of things.. I've already sent my feedback to apple team via the apple site, do the same please. Agnes Obel track is one of many, that play well without problems on iPad , iPod touch and lots of smartphones that I tried and on iPhone 6s specifically distorts, it's a shame. Do something !!!!!!

  • by lewis2b,

    lewis2b lewis2b Oct 31, 2015 8:28 AM in response to Salvado89
    Level 1 (0 points)
    Oct 31, 2015 8:28 AM in response to Salvado89

    Hi,

     

    So i did the ios 9.2 beta beta public update and :

    At 65 % battery - ios 9.2 beta :

     

    Slowrise and opening : no more distortion at full volume.

    I think they have decreased the volume of ringtones or something like that...

     

    BUT : huge distortion on YT music video :

     

    Try " Canon in D (classical guitar) per-olov KIndren" for exemple

    Agnes Obel songs ( chords left,riverside etc)

    Daft punk the game of love

    Videos with PIANO or Classical guitar are sounds horrible !

     

     

    I think it's hardware and the speaker quality is really really bad. Shame for a product like that.

    I had the 3gs, 4s, 5s and NEVER experienced this kind of issue.

  • by lewis2b,

    lewis2b lewis2b Oct 31, 2015 8:48 AM in response to lewis2b
    Level 1 (0 points)
    Oct 31, 2015 8:48 AM in response to lewis2b

    Ok, i just compare the same video YT  (classical guitar Canon in D) on Iphone 5S ios 9.1

    and iphone 6s Ios 9.2.

     

    I used a sound meter and first, the output volume is the same on both devices BUT iphone 5s don't CRACKLES,

    the Iphone 6s sounds very badly.(satuaration, peaks, cracks)

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