soniav88

Q: Cannot set up or receive voicemail since 9.0.1 update

I Cannot set up my voicemail or get voicemail messages since 9.0.1 update. If I get a call it tells caller no mailbox has been set up.

iPhone 4S, iOS 9.0.1

Posted on Sep 26, 2015 11:34 AM

Close

Q: Cannot set up or receive voicemail since 9.0.1 update

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Sep 27, 2015 11:41 AM in response to soniav88
    Community Specialists
    Sep 27, 2015 11:41 AM in response to soniav88

    Hello soniav88,

     

    If I understand correctly you are having issues with your voicemail on your phone. I would perform the troubleshooting in the following article to help you get that configured properly:

     

    Get help with visual voicemail on your iPhone

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can check this by trying to make an outgoing call.
    6. Call your iPhone from another phone and try to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Reset your voicemail password.
    9. Contact your carrier and make sure that you have the voicemail feature on your plan.

     

    It is possible you may need to reach out to your carrier for additional assistance with your voicemail.

     

    Thank you for using Apple Support Communities.