Shoutingboy

Q: ios 9.0.1 crashes frequently

I have an iPhone 6, and since I installed iOS 9.0.1, I've been having a lot of trouble with apps crashing.

 

The behavior it exhibits:

 

  • It's fine for a while, then it gets into a crashing "mood".
  • Once it's in that mood, apps frequently shut down dumping me back to the home screen. Sometimes the phone will be black and unresponsive for a couple of seconds. Sometimes the phone is black for longer, then shows the apple screen, then gets me back to the home screen. I experience this both with built-in apps (Podcast, Safari) and third-party apps.
  • The keyboard tends to be very sluggish while this is going on--I can type but the letters don't show up and the keyboard doesn't respond, then the letters all show up in a rush... or else the app crashes. When the keyboard is sluggish it's a good sign the app is about to crash.

Shutting down the app (by going to the app picker and swiping it up with my thumb) doesn't resolve the issue--once this behavior starts, it keeps happening, with lots of apps. However, fully shutting down the phone and restarting it does fix the problem... for a while, until it comes back.

 

I did a full wipe of my phone to factory settings, then restored from a backup--it didn't solve the problem. I could try doing a full factory restore and not restoring from a backup--instead, just adding in all my apps and settings by hand--but I'd rather not do that just on "spec", I'd feel stupid doing all that and having the same problem all over again.

 

Has anyone else experienced this? Any suggestions on what I should try? The phone was fine before I installed 9.0.1. I haven't had similar problems with my iPad Air, which also has 9.0.1 installed.

iPhone 6, iOS 9.0.1

Posted on Sep 26, 2015 12:54 PM

Close

Q: ios 9.0.1 crashes frequently

  • All replies
  • Helpful answers

Previous Page 2 of 3 last Next
  • by hrng,

    hrng hrng Sep 30, 2015 7:52 PM in response to Shoutingboy
    Level 1 (0 points)
    Sep 30, 2015 7:52 PM in response to Shoutingboy

    Similar situation here... upgraded to 9.0.2 and saw some improvement, though not much. Still getting reboots that seem to tie in with the phone heating up. Also seems to be happening while the phone is doing that weird thing where wifi turns on and off repeatedly. Super odd, still haven't tried the wipe and restore, it's so much work for little guarantee that it'll help. Might give it a go this weekend if symptoms persist.

  • by DiamondBill,

    DiamondBill DiamondBill Oct 3, 2015 8:00 AM in response to Shoutingboy
    Level 1 (0 points)
    Oct 3, 2015 8:00 AM in response to Shoutingboy

    I have this exact same issue. Phone gets in a "mood" starts crashing apps, keyboard is unresponsive then keys show up in a burst, screen goes black or possibly white, etc. This all started with iOS 9 and has not really improved with 9.0.1 or 9.0.2.

  • by DiamondBill,

    DiamondBill DiamondBill Oct 3, 2015 8:45 AM in response to Shoutingboy
    Level 1 (0 points)
    Oct 3, 2015 8:45 AM in response to Shoutingboy

    One thing to try: turn off Siri Suggestions in Spotlight Search. Settings -> General -> Spotlight Search -> Siri Suggestions off. My device has been much better behaved since I tried turning that off an hour ago. We'll see if it really a fix.

  • by drftgy,

    drftgy drftgy Oct 3, 2015 9:45 AM in response to Shoutingboy
    Level 1 (0 points)
    Oct 3, 2015 9:45 AM in response to Shoutingboy

    Exact same problem here with my iPhone 5s. No problems until I upgraded to ios 9. Now Safari crashes all the time.

  • by hrng,

    hrng hrng Oct 3, 2015 3:02 PM in response to DiamondBill
    Level 1 (0 points)
    Oct 3, 2015 3:02 PM in response to DiamondBill

    Re turning off Siri Suggestions, that makes a lot of sense (at least for my issues) seeing as they coincide with times of low reception. Siri Suggestions would be constantly trying to get GPS signal and would require frequent network connectivity. Have turned it off now, will see how it goes. Thanks!

     

    As an aside, I tried the wipe/restore method and it did bugger all.

  • by Shoutingboy,

    Shoutingboy Shoutingboy Oct 4, 2015 10:48 AM in response to Shoutingboy
    Level 1 (0 points)
    Oct 4, 2015 10:48 AM in response to Shoutingboy

    A possible solution--I went to the Genius Bar on Friday. The Genius couldn't be sure what the problem was, but she suggested:

     

    1. Removing a work profile I had installed on my device (which I don't currently need), and
    2. Resetting the phone's settings (by going to Settings > General > Reset > Reset All Settings). Resetting settings doesn't delete apps or data, and it doesn't affect app configuration (including mail/contact/calendar settings), though you do need to go back and re-configure the phone's basic settings.

     

    I did that on Friday, and the phone hasn't crashed yet (including on a two-hour hike yesterday when I was listening to podcasts). I'll put it through its paces again today, and if it keeps not crashing, then maybe I've got it fixed!

     

    (I don't, of course, know whether it was #1 or #2 that fixed the problem, or if it was both.)

  • by DiamondBill,

    DiamondBill DiamondBill Oct 5, 2015 12:04 PM in response to Shoutingboy
    Level 1 (0 points)
    Oct 5, 2015 12:04 PM in response to Shoutingboy

    I did not have a work profile. I tried resetting my settings. The good news is that it seems to have stopped the crashes. Even with Spotlight Suggestions turned back on it all seems to work. Touch ID even seems to be faster and/or more reliable.

     

    The bad news is that the Settings I lost included stuff like credit cards I had saved in Apple Pay, all of my WiFi passwords, my paired Bluetooth devices, my fingerprints for Touch ID, my wallpaper, notification settings for all my apps, etc. so all those are gone now. I have been spending the past 2 days discovering what is missing and setting it up again.

     

    Still, it is better than the crashing.

  • by N4Sir,

    N4Sir N4Sir Oct 24, 2015 3:11 PM in response to Shoutingboy
    Level 1 (0 points)
    Oct 24, 2015 3:11 PM in response to Shoutingboy

    I have the same problems and have just updated to IOS 9.1. Apps, imbedded videos, pictures, links all crash. My wifi Often loses its connection  The issue of my iPad2 and iPhone 6plus crashing has been going on since the first IOS 9 update. Nine of the subsequent updates have helped in the least. All of my apps seem to crash and I've tried every suggestion I could find (wiping and reloading, turning functions on and off, etc.). Nothing has worked and the crashes keep coming. if Apple can't fix the issues, I will be moving on to different devices. These very annoying and very frequent app crashes are pushing me away from being an Apple product advocate. I would much rather go back to an older IOS version and lose some battery life.

  • by hrng,

    hrng hrng Oct 24, 2015 3:15 PM in response to N4Sir
    Level 1 (0 points)
    Oct 24, 2015 3:15 PM in response to N4Sir

    Strange, I've actually seen a marked improvement on updating to 9.1. Last night was the first night since updating to 9 where I've gone 8 hours without the phone crashing and restarting. Will continue to monitor, but definitely looking better here.

  • by 1badsats1,

    1badsats1 1badsats1 Oct 29, 2015 8:55 AM in response to Shoutingboy
    Level 1 (0 points)
    Oct 29, 2015 8:55 AM in response to Shoutingboy

    # 1  fixed the problem for me

  • by samael9,

    samael9 samael9 Nov 1, 2015 8:52 AM in response to N4Sir
    Level 1 (0 points)
    Nov 1, 2015 8:52 AM in response to N4Sir

    Yup. Same-same. iPhone6 64g running iOS9.1. Just did a full back-up to my MBP and will do a restore and see what happens. My mobile data doesn't work now; could be my carrier though. Wifi works fine, even with my VPN running. But re-boot after re-boot. Yikes. I'll try the restore defaults suggestion mentioned earlier in this thread as well, but jeez... not cool at all for an Apple product. Just an aside: 10.11.1 finally fixed the way-too-many beachballs issue, not entirely, but ye olde MBP is running much better since that update. They must know about this situation with the 6 and 6+ and iOS9.1. They must... And, Apple ultimately does come through and that's why we buy their stuff. Let's see how the restore/reset goes. Fingers crossed...

  • by SWexlin,

    SWexlin SWexlin Nov 1, 2015 9:10 AM in response to samael9
    Level 1 (0 points)
    Nov 1, 2015 9:10 AM in response to samael9

    I just posted something similar in another thread. My 6s+ does this but ONLY with the Facebook app. Random - can go a whole day, or will do it multiple times within a short time. All software up to date, and other than this phone works fine. Uninstalled, reinstalled, etc. Didn't make a difference.

  • by samael9,

    samael9 samael9 Nov 1, 2015 10:18 AM in response to SWexlin
    Level 1 (0 points)
    Nov 1, 2015 10:18 AM in response to SWexlin

    Well, we'll just have to wait and see how it goes. Did the full back-up to iTunes (12.1.23) and then did the full restore. Copied all my apps and am a'waiting all the downloads. It'll be done by the time I wake up, hopefully. Music copying as I write this, playlists included. Again... with fingers crossed it'll all go back to groovy-ville, just like it was. I'll let y'all know if this did the trick.

     

    Ugh... didn't think of it at the time, but hopefully the back-up I just did before doing the Restore iPhone didn't bring the crashing problem along with it. 

  • by hrng,

    hrng hrng Nov 1, 2015 1:43 PM in response to Shoutingboy
    Level 1 (0 points)
    Nov 1, 2015 1:43 PM in response to Shoutingboy

    Originally saw a vast improvement in 9.1 but it seems to have gone back to old behaviour, rebooting through the night.

     

    I've uninstalled the Facebook app, that hasn't helped.

  • by samael9,

    samael9 samael9 Nov 1, 2015 3:53 PM in response to samael9
    Level 1 (0 points)
    Nov 1, 2015 3:53 PM in response to samael9

    Ok, did the aforementioned iPhone back up to my MBP/iTunes and hit Restore iPhone. Good news: All my apps made it back in one piece, the PIA VPN connects now (wifi mode only) and all looks good this morning. Still can't switch off wifi and connect to data/internet through Digi, my mobile carrier in Malaysia with the VPN either on or off, so it must be an isolated case with Digi. I'll be paying them a visit later today. So... we'll see how it goes with the crashing situation today. I'm please with the ease of which the restore happened; very Mac-ish. Simple, takes while, but still very a simple procedure. Now we'll see if it fixed the freezing/crashing or not. Update on yes or no later.

Previous Page 2 of 3 last Next