Q: My iPhone6 screen keeps freezing up
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Sep 27, 2015 12:53 PMby joe_7399,Hi TonyaFitz,
Thank you for being a member of the Apple Support Communities and for posting this question!
It sounds like you have already completed some great troubleshooting by restarting and force restarting your iPhone, but your screen still becomes unresponsive. To continue troubleshooting, I suggest reading over the suggested steps in the attached article.
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
We know that issues like this, especially dealing with touch screen response, can be very frustrating, but I want to assure you that we are here to help! :)
Please let us know if these steps were helpful to you in resolving this situation or to provide any further information. We’re glad you are a part of the Apple Support Communities and can’t wait to hear more from you!
Best!
