remove best buy webroot

Question

hoboque Author

Level 1

0 points

remove best buy webroot

A friend purchased a computer at Best Buy and received a free Webroot SecurityAnywhere cd she didn't want.
I have a Macbook Pro (Yosemite 10.10.5) purchased at Best Buy about a year ago I use for our church website.
I installed the Webroot on the Mac a couple of months later because it says it is compatible.
After installing, I noticed it was going to expire in X days and to pay for renewing if I wanted to...which I didn't.
I then purchased a 5-license Webroot for the Mac and other PCs at church.
I uninstalled the Best Buy Webroot by going into SAFE MODE (wouldn't work in normal mode).
When I try to install the download file from Webroot purchase, it won't complete the install.
I see it in Applications, but when I try to open it, the WR screen is brown and not green like it was on the 3 PCs I installed it on.
Webroot gives me the basic install instructions, but the system says the download is corrupted.
I have tried several different ones for the Mac, from the same source except the others were for PC.
The web says to call Best Buy, which I did, but didn't have the church information we used for the purchase.
They said I could set up an appointment to get their WR removed, but WHAT A PAIN.
Anyone have a solution...I'd like to get WR on the Mac!

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 26, 2015 1:13 PM

Reply

Answer 1

leroydouglas

Level 10

199,386 points

Sep 26, 2015 8:00 PM in response to hoboque

I would consult WebRoot http://www.webroot.com/us/en/

or take in to Best Buy.

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Answer 2

John Galt

Level 10

155,804 points

Sep 26, 2015 8:01 PM in response to hoboque

"Webroot" may prove difficult to eradicate, a notorious problem with ill-conceived or poorly written software. When I installed it for testing purposes some months ago, I followed their developer's instructions to drag it to the Trash. Doing so proved ineffective in removing all its system-altering components. Since its uninstallation instructions failed, I completely erased the volume on which it was installed.

This Webroot community help forum reply dated 04-05-2015 09:38 AM states that their technical support personnel may be able to assist in removing it. I did not do that, electing instead to erase the Mac to ensure its complete eradication. Therefore the only remedial action I can recommend would be to erase that Mac and reconfigure it as I did, installing only the software you require, and omitting the junk. Let me know if you need help doing that.

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Answer 3

hoboque Author

Level 1

0 points

Sep 26, 2015 8:04 PM in response to John Galt

Thanks...I did contact Webroot and Best Buy technical support...on-line and over the phone. I don't always trust BestBuy geekies...so will probably reconfigure the drive. Thanks for confirming what I have found out this far...AND no more freebies will I try!

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Answer 4

John Galt

Level 10

155,804 points

Sep 26, 2015 8:08 PM in response to hoboque

Best Buy geeks should not be trusted to do anything, except provide directions to the nearest store exit, which you should follow immediately if you ever find yourself on the wrong side of it.

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Answer 5

hoboque Author

Level 1

0 points

Sep 27, 2015 12:21 PM in response to John Galt

100% agree. If I had a nano for every time they byte...I'd be a squader too.

ps....after my last post, I opened the Mac again and tried once again to install...and the window stayed open for me to complete it this time!

So, I used my keycode I purchased through Webroot, and it installed. However,

During the install it said that some of the information I had entered matched another account and did I want to merge or set up new.

I assumed the account they were talked about was the Best Buy promo, and the BB rep had told me that I could add my new key to their key and it would update the account.

WRONG

In my Webroot keycode Manager there are 2 codes:

I see the Best Buy code, and
ANOTHER code which I assume I was merged with, *
but not my purchased code.

* The merged one has all of the 5 users (licenses) listed, none of them I know.

I have sent all of this to WebRoot Help...Monday I'll call and see if there is someone there not named "gotcha".

I just returned from the Church where the 3 PCs are that have 3 of our 5 licenses installed, and the keycode Manger there now lists the Best Buy account!

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Answer 6

hoboque Author

Level 1

0 points

Sep 28, 2015 11:14 PM in response to hoboque

Well, finally got a live one at Webroot....very patient and helpful...did get some things cleared up, he removed the "mystery" keycode account, couldn't explain how it got on there. I then went to church to view the other 3 computers to see what they showed. On the first one, I clicked on the Webroot program icon and up popped the keycode manager showing .... the "mystery" keycode account they had deleted!

Then I closed that and logged into my account on the Webroot site, and that keycode manager shows the same ones the Rep. saw on my home computer!

I'm supposed to call them when I'm in front of those computers, I just love it.....................

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