roheritage

Q: iPhone 6S Screen Scratches

Anyone else experience small surface scratches on their 6S? I knew it was an issue with the 6 and only one day after owning the phone, I notice small surface scratches. Phone has only been in my pocket, not exposed to keys or anything.

 

Iphone 6S 64gb iOS 9.0.1

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 3:03 PM

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Q: iPhone 6S Screen Scratches

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  • by Marcoibiza,

    Marcoibiza Marcoibiza Dec 6, 2015 11:44 AM in response to roheritage
    Level 1 (4 points)
    Dec 6, 2015 11:44 AM in response to roheritage

    After two weeks of normal use I have one scratch that I can feel clearly with my nail. I always wear the phone in my jacket and avoid trousers. Also I avoid putting coins or keys altogether. I didn't have this problem with my iphone 4. When I bought my phone in the apple store of Valencia, I also bought the silicon case. The seller insisted to me to buy also a plastic film for the sceen, in a suspicious way. I told I wanted to feel the screen, and that I hadn't had any problem with my iphone 4. Now I understand what she meant.

  • by ShackrockScott,

    ShackrockScott ShackrockScott Dec 12, 2015 5:19 AM in response to Marcoibiza
    Level 1 (0 points)
    Dec 12, 2015 5:19 AM in response to Marcoibiza

    Apple seems to be silent on this issue.  I have 3 friends locally with the same problem.  It is an obvious materials defect with the glass used in this phone, and Apple NEEDS to address it!

  • by Ismirill,

    Ismirill Ismirill Dec 12, 2015 2:56 PM in response to ShackrockScott
    Level 1 (0 points)
    Dec 12, 2015 2:56 PM in response to ShackrockScott

    Same thing with my 6s 64. Two big scratches out of the box in the first one. The second one has two smaller scratches out of the box...

     

    ps my apple watch space gray has a small point of decolouration on it from new.

     

     

  • by Karthikheyan,

    Karthikheyan Karthikheyan Dec 16, 2015 6:53 AM in response to roheritage
    Level 1 (0 points)
    Dec 16, 2015 6:53 AM in response to roheritage

    Iphone 6s - 64GB (A1633) Grey

    Got many small scratches on the display for just one day use without scratch guard...

    No coins, no keys in trouser and had the phone in my hands most of time to ensure no contact to the display.

     

    Will Apple do something to rectify this?

     

    Regards,

    Karthikheyan

  • by Dcluz,

    Dcluz Dcluz Dec 25, 2015 5:01 AM in response to roheritage
    Level 1 (0 points)
    Dec 25, 2015 5:01 AM in response to roheritage

    I am glad I am not the only one with those problems , I've experienced a bunch of small scratches all over my iPhone 6s Plus screen, I've owned 3 previous iPhone models and none were this fragile, I wold like to know when is Apple addressing this issue that seems to annoy a bunch of customers

  • by viaasskick,

    viaasskick viaasskick Dec 25, 2015 3:56 PM in response to roheritage
    Level 1 (0 points)
    Dec 25, 2015 3:56 PM in response to roheritage

    SO annoyed. I bought my phone monday. And haven't even put it in my purse and scratches appeared the other day on my screen. we pay a lot of money for thesr phone and for it to scratch this easy? It's not okay. Apple needs to do something. I'm hoping that I can exhange my phone since I haven't even owned it for a week. Sadly I didn't buy mine from Apple i bought mine from sprint and they charge to exhange. We don't have a local Apple Store and I don't feel like driving an hour to exchange it.

  • by cardof,

    cardof cardof Jan 9, 2016 10:43 AM in response to roheritage
    Level 1 (0 points)
    Jan 9, 2016 10:43 AM in response to roheritage

    Same problem, 4 years with an 4s and perfect, 2 weeks with an 6s 64 and scratches are visible. this is a problem and we need a solution.

  • by pej2501,

    pej2501 pej2501 Jan 9, 2016 12:01 PM in response to DannybuoyCA
    Level 1 (0 points)
    Jan 9, 2016 12:01 PM in response to DannybuoyCA

    So, for the replacement, did you have to pay extra for that? I just got my 6s for like 2 months now and I've had one very obvious scratch although I did nothing to it - I literally just stayed home these past days and barely touch my phone. I called the Apple store (which linked me to a Genius), and he said the replacement with a new device will charge me $129 because I don't have AppleCare+. This really upsets me. I've had my 4s for almost 3 years and not once have it scratched no matter how often I dropped it.

  • by tomek.slonina,

    tomek.slonina tomek.slonina Jan 14, 2016 7:22 AM in response to roheritage
    Level 1 (0 points)
    Jan 14, 2016 7:22 AM in response to roheritage

    After two days of normal use I have one scratch that I can see clearly. After one month second scratch appeared. I always wear the phone in my jacket and avoid putting coins or keys altogether. My iPhone 6s never fell down. I didn't have this problem with my previous iPhone 3G. 3Gs and 5.

    Will Apple do something with it?


    iPhone 6s 64 gray.


  • by deggie,

    deggie deggie Jan 14, 2016 12:53 PM in response to tomek.slonina
    Level 9 (54,570 points)
    iPhone
    Jan 14, 2016 12:53 PM in response to tomek.slonina

    Ask them.

  • by Marcus_chambers,

    Marcus_chambers Marcus_chambers Jan 15, 2016 4:04 AM in response to roheritage
    Level 1 (0 points)
    Jan 15, 2016 4:04 AM in response to roheritage

    I upgraded my 5S to 6S on 27 Nov.  In the past I have had the first iPhone, 3G, 3GS, 4, 4S and 5S and as i always keep my phone in its own pocket with nothing else, I have never had a scratch before.  As I now only get the "S" versions both my 4S and 5S were 2 years old when I replaced them and they didnt have any scratches at all.

    My 6S is under 2 months old and is literally covered in tiny scratches and even has a few deep ones.  Apple have dropped the ball with the 6S glass.

     

    If Apple has traded its previous fantastic scratch resistance for a screen which is less likely to break if its abused, I wont be a happy bunny.  I know lots of people break the screens on their phones but that is because they just dont look after them.  The only way a screen will break is by rough treatment.  And before people start claiming their phone screen broke all by itself, think again... They only break if they are dropped, crushed, bent, set fire to, stood on, ran over by a herd of elephants or other similar abuse... FACT so live with it.

    Changing the glass to protect "Some" careless users at the cost of "All" users who actually look after their phones is not acceptable when we pay so much for them.

  • by ssiddiqu,

    ssiddiqu ssiddiqu Feb 8, 2016 12:14 PM in response to Marcus_chambers
    Level 1 (0 points)
    Feb 8, 2016 12:14 PM in response to Marcus_chambers

    I googled and found quite a few other iphone 6s users in the same situation. The top hit from google takes to this thread where I am unable to post anything new. It says  Branched to a new discussion.  but gives "unauthorized" error message when try to access that.

    My iphone 6s plus not only has scratches but even a small chip. This happened after less than 30 days of very normal use. The phone never fell, and was not abused or even used roughly. Both me and my spouse carried iphone 5s for two years with hardly scratches on them. Actually none of my previous iphones and even cheap android phones were in such a bad shape even after long usage.

     

    Now, I understand that is is glass. But you don't expect a $850 device to have chips within a month with just normal usage. If the only way to protect chips and scratches is to use a screen saver then apple should actually ship phones with screen savers on them. This is ridiculous.

    I took it to local apple store and the person on duty refused to do anything about it.

    Any ideas on what I can do next?

  • by killhippie,

    killhippie killhippie Feb 9, 2016 2:25 AM in response to Marcoibiza
    Level 3 (852 points)
    Mac App Store
    Feb 9, 2016 2:25 AM in response to Marcoibiza

    I have to say since I got my 6s 128GB when it was released I have not one scratch. I think the raised glass design  is more likely to get scratches however than say the 5s because that had flat glass and had a slight lip round it almost with the metal bezel. Treat your phone gently and it will be fine, but its a tool, it will get scratched and chipped its a phone they get used, its not something to put in a box with cotton wool. Apple users seem to think because they pay more the phone should be better, that's not the case, we pay more because its Apple but they are still made by the tens of millions in china, so just get used to it. Do you think Ferraris and Rolls Royce's don't get chips in their paint from stones on the road? They do just like every other car on the planet, the thing with a Ferrari is it is built better than say a ford focus, an iPhone and Apple is just a brand and is built the same as any other phone out there quickly and cheaply.

  • by hbusch,

    hbusch hbusch Mar 24, 2016 2:43 PM in response to roheritage
    Level 1 (0 points)
    Mar 24, 2016 2:43 PM in response to roheritage

    I purchased a new Iphone 6s about 2 months ago. Today, I noticed a small scratch in the middle of the screen. When I looked closer, I saw about 6-8 hairline scratches on the screen. I was shocked to notice this, as my old Iphone 5 lasted over 2 years without a single scratch. I told my wife and she replied that she noticed a few small scratches on her Iphone 6 last week too.

     

    I was told, starting with the Iphone 5, the glass was much more durable and you didn't need a screen protector to prevent scratches. My old phone was proof! I always keep a soft rubber case on it for extra protection, but never had issues with surface screen scratches. I was even surprised when my mother finally got an Iphone last year and bought a screen protector. I told her, "those aren't necessary anymore".

     

    After some reading, this doesn't seem to be a one-off case. I am curious to see if Apple announces any factory detects for this new 3D touch screen.

  • by deggie,

    deggie deggie Mar 24, 2016 3:13 PM in response to hbusch
    Level 9 (54,570 points)
    iPhone
    Mar 24, 2016 3:13 PM in response to hbusch

    I have a 6s Plus that I got the day they were released. I don't have a screen protector on it and I carry it in my front pocket, I have no scratches.

     

    iPhones have used Gorilla Glass since they were released. Who told you screen protectors were no longer necessary?

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