Harris71

Q: touch id 5s

Hi all the touch id on the home button doesn't work anymore. it's an iphione 5s any idea's

iPad 2 Wi-Fi, iOS 8.1.3

Posted on Sep 26, 2015 3:36 PM

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Q: touch id 5s

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  • by sterling r,

    sterling r sterling r Sep 27, 2015 2:46 PM in response to Harris71
    Community Specialists
    Sep 27, 2015 2:46 PM in response to Harris71

    Howdy Harris71,

     

    It sounds like the Touch ID on your iPhone 5s isn't working correctly for you. I would suggest using the troubleshooting in the following article to help you get that resolved:

     

    Use Touch ID on iPhone and iPad

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

     

    Thank you for using Apple Support Communities.

  • by Harris71,

    Harris71 Harris71 Sep 27, 2015 4:01 PM in response to sterling r
    Level 1 (20 points)
    Sep 27, 2015 4:01 PM in response to sterling r

    I had it in a case that covered the home button for a while. I'm guessing that the case broke it inside. It is perfectly clean. I don't think it's that.