My Apple TV can no longer stream Netflix and the like...

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Level 1

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My Apple TV can no longer stream Netflix and the like...

Up To a couple of weeks ago, my ATV worked just fine! Also going through so many issues with Comcast and their equipment - after dealing with Comcast's tech crew I had to be put on 'suicide watch'! Those who giggled know exactly what I mean!!! However, once getting a reasonable WiFi signal throughout the house, my iPhone is receiving the signal as well as is my iPad, my 55" Vizio at the other end of the house, along with my PS3 - all functionOMG off this new WiFi signal - but my ATV can't stream Netflix or Hulu and many more listed on the ATV with the exception of YouTube! So my ATV will recognize the WiFi signal available, go through the motions of a successful setup, but can't stream... Anyone harbo any 'real' ideas or 'know' of what's really happening?! I've gone through the steps of "Restore" with no successful results. So now I'm at a loss! Oh and By the way, my input is a Ethernet connection from an Extender that's receiving a strong WiFi signal as it's only 18' from source. Of course it's been tested disconnected as a WiFi direct source too with worse results!

Apple TV, Other OS, #MD199LL/A Software 5.2.1(6025)

Posted on Sep 26, 2015 7:39 PM

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Answer 1

vazandrew

Level 8

40,348 points

Sep 26, 2015 7:45 PM in response to Wanbli61

Did you verify the Wifi signal by getting a diagnostics report? If not you need to go to istumbler, netstumbler or similar. You can also test on another network.

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Answer 2

Wanbli61 Author

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Sep 28, 2015 2:23 AM in response to vazandrew

Yes I have. I've done speed tests, ping tests etc. Is there a result that would interest you, as the app Net Analizer doesn't produce a all-in-one diagnostic report. I'm curious as to what ideas you may have regarding my ATV issue?

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Answer 3

vazandrew

Level 8

40,348 points

Sep 28, 2015 4:18 AM in response to Wanbli61

Looking for values on signal strength, noise, nearby networks. Does this persist when tested in another location

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Answer 4

Wanbli61 Author

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Oct 4, 2015 11:57 PM in response to vazandrew

I Took the ATV out to opposite end of the home from the cable modem/router is to where a smart TV resides along with a PS3. Although both the TV and the PS3 receive the WiFi just fine, the ATV can't even establish a connection! It will display all the WiFi signals in the area, even more so than the TV or PS3 can, just after entering the password, the unit errors out with -3905 or (5)

Any ideas?

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Answer 5

vazandrew

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40,348 points

Oct 5, 2015 5:26 AM in response to Wanbli61

You would need to test in another location, not just another area of the house. Would need the results of the report to see actual status of network

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Answer 6

Wanbli61 Author

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Oct 6, 2015 10:46 AM in response to vazandrew

What specifics in the report are you looking for, in case I'm asked as I'll probably have to take it to a Best Buy or something similar?...

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Answer 7

vazandrew

Level 8

40,348 points

Oct 6, 2015 3:19 PM in response to Wanbli61

As I said above its values for signal strength, noise and what nearby networks are detected. If you are going to take it for testing then you can do so at an Apple Store, or authorized Apple support centre

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Answer 8

Wanbli61 Author

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Oct 14, 2015 12:56 PM in response to vazandrew

After further in-house testing, I've found that my iPhone 6P receives a very good signal from existing modem/router, however, both my iPad and ATV do not! Is it possible that these units do not have the most up to date antenna capabilities that the iPhone 6P does?! I don't understand why one Apple unit does so well while the other two do not, if not for a reception difference? This is so very frustrating as I relied upon the ATV for so many things! I'll run the diagnostics on both the iPhone and the iPad and get two extremely different readings. Just at a loss on what I can do at this point under budget...

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Answer 9

vazandrew

Level 8

40,348 points

Oct 14, 2015 3:06 PM in response to Wanbli61

It means there is interference

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Answer 10

Wanbli61 Author

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Oct 15, 2015 10:15 AM in response to Wanbli61

BBeing able to take my iPad anywhere within/without the home, what would the interference be?!

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Answer 11

vazandrew

Level 8

40,348 points

Oct 15, 2015 3:26 PM in response to Wanbli61

The interence is occuring within your network, thats why you see different signals.

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Answer 12

Wanbli61 Author

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Oct 16, 2015 3:38 PM in response to vazandrew

I Have no idea on how to research the issue let alone resolve it!

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Answer 13

vazandrew

Level 8

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Oct 16, 2015 3:42 PM in response to Wanbli61

Call your ISP and have a tech look at the network

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Answer 14

Wanbli61 Author

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Oct 17, 2015 1:46 PM in response to Wanbli61

That's become an exhaustive dead end. This is Comcast…. I've had them in chat, on the phone and for home resolve - anything related to my Apple products they point the finger to seek Apple's help as they don't/won't have time or authority to deal with this issue! To afford Apple's help I could purchase a new ATV (Not that it would guarantee it to work)! What doesn't make sense is that not just 7 weeks ago, both the ATV and iPad had perfect signal performance!!! I don't know…

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Answer 15

vazandrew

Level 8

40,348 points

Oct 17, 2015 3:17 PM in response to Wanbli61

Issues can come at any time. This is being caused by poor network performance and at this point it's best to deal with ISP, they are always eager to place blame, I always find I get better service under those circumstances when you threaten to cancel. Beyond that I don't know what else to say.

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