Q: I have lagging internet on my Macbook Pro 2015
-
Sep 29, 2015 1:53 PMby Linc Davis,1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
…
Part 8 of 8 done at … secThe test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
______________________________________________________________
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
-
Oct 1, 2015 2:54 AMby joostjansenn,Dear Linc,
Thank you again for the help! Hereby the results:
1 Start time: 11:47:37 10/01/15
2
3 Revision: 1347
4
5 Model Identifier: MacBookPro12,1
6 System Version: OS X 10.10.5 (14F27)
7 Kernel Version: Darwin 14.5.0
8 Time since boot: 3 minutes
9
10 FileVault 2
11
12 FileVault is On.
13
14 Activity
15
16 CPU: user 12%, system 5%
17
18 CPU usage (%)
19
20 com.apple.WebKit (UID 501): 22,0
21
22 Energy (lifetime)
23
24 WindowServer (UID 88): 834.87
25 com.apple.WebKit.WebContent (UID 501): 70.31
26 com.apple.WebKit.WebContent (UID 501): 6.54
27
28 Profiles: 24
29
30 Firewall: On
31
32 DNS: 145.18.39.16
33
34 TCP/IP
35
36 Subnet mask: 255.255.252.0
37
38 System caches/logs
39
40 2,8 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data
41
42 Diagnostic reports
43
44 2015-09-05 Transmission crash
45 2015-09-19 WindowServer crash
46 2015-09-21 Captive Network Assistant crash
47
48 HID errors: 3
49
50 Kernel log
51
52 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
53 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
54 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
55 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
56 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
57 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
58 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
59 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
60 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
61 Sep 28 22:46:45 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
62 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
63 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
64 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
65 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
66 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
67 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
68 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
69 Sep 28 22:46:50 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
70 Sep 30 21:00:16 ARPT: 10442.928584: MacAuthEvent en0 Auth result for: 50:7e:5d:97:25:7d Auth request tx failed
71 Sep 30 21:00:16 ARPT: 10442.950696: MacAuthEvent en0 Auth result for: 62:7b:35:10:82:79 Auth request tx failed
72 Sep 30 21:00:21 ARPT: 10448.412067: MacAuthEvent en0 Auth result for: 62:22:f8:1f:5f:86 Auth request tx failed
73 Sep 30 23:33:01 [IGPU] Scheduler Throttle Cap = 100ms.
74 Sep 30 23:33:10 OSUnserializeXML: syntax error near line 1
75 Oct 1 11:44:33 [IGPU] Scheduler Throttle Cap = 100ms.
76 Oct 1 11:44:42 OSUnserializeXML: syntax error near line 1
77
78 System log
79
80 Oct 1 10:38:06 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0xc requiring rights 0x5 by caller Dashboard
81 Oct 1 10:38:06 loginwindow: ERROR | -[SessionLogoutManager quitAllPrivateProcesses] | Private Process failed to quit: sharingd
82 Oct 1 11:44:32 hidd: IOHIDService compatibility thread running at priority 63 and schedule 2.
83 Oct 1 11:44:32 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
84 Oct 1 11:44:32 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not initialize the hardware watchdog
85 Oct 1 11:44:32 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
86 Oct 1 11:44:33 loginwindow: Login Window Application Started
87 Oct 1 11:44:33 com.apple.usbmuxd: log filter changed from 4 to 6
88 Oct 1 11:44:33 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin
89 Oct 1 11:44:33 mDNSResponder: mDNSResponder mDNSResponder-576.30.4 (Jul 22 2015 00:26:56) starting OSXVers 14
90 Oct 1 11:44:33 mDNSResponder: D2DInitialize succeeded
91 Oct 1 11:44:33 mDNSResponder: 4: Listening for incoming Unix Domain Socket client requests
92 Oct 1 11:44:33 airportd: airportdProcessDLILEvent: en0 attached (up)
93 Oct 1 11:44:34 WindowServer: Set a breakpoint at CGSLogError to catch errors as they are logged.
94 Oct 1 11:44:34 WindowServer: WSSetWindowTransform: Singular matrix
95 Oct 1 11:44:34 WindowServer: WSSetWindowTransform: Singular matrix
96 Oct 1 11:44:34 loginwindow: Login Window Started Security Agent
97 Oct 1 11:44:35 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
98 Oct 1 11:44:35 WiFiAgent: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.
99 Oct 1 11:44:35 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin
100 Oct 1 11:44:38 cloudphotosd: Unable to register with launch services, result = -10819
101 Oct 1 11:44:39 Finder: Took 3.09s to get the token
102 Oct 1 11:45:14 cloudd: Stream 0x7f899059c650 is sending an event before being opened
103 Oct 1 11:47:40 WindowServer: _CGXSetWindowHasKeyAppearance: Operation on a window 0x10 requiring rights kCGSWindowRightOwner by caller Dashboard
104 Oct 1 11:47:40 WindowServer: _CGXSetWindowHasMainAppearance: Operation on a window 0x10 requiring rights kCGSWindowRightOwner by caller Dashboard
105
106 launchd log
107
108 Sep 27 10:52:13 com.apple.xpc.launchd.domain.system: Could not read path: path = /Library/LaunchDaemons/org.firebird/gds.plist, error = 2: No such file or directory
109 Sep 28 20:22:30 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.213, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled
110 Sep 28 20:22:30 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.213, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled
111 Sep 28 20:22:30 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.213, service = com.if.Amphetamine.LaunchAtLoginHelper, error = 119: Service is disabled
112 Sep 30 23:33:03 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled
113 Sep 30 23:33:03 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled
114 Sep 30 23:33:03 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.if.Amphetamine.LaunchAtLoginHelper, error = 119: Service is disabled
115 Oct 1 11:44:36 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled
116 Oct 1 11:44:36 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled
117 Oct 1 11:44:36 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.215, service = com.if.Amphetamine.LaunchAtLoginHelper, error = 119: Service is disabled
118
119 System services loaded
120
121 com.adobe.fpsaud
122 com.apple.spindump
123 - status: 75
124 com.apple.watchdogd
125 com.disc-soft.DAEMONTools.PrivilegedHelper
126 com.microsoft.office.licensing.helper
127 com.microsoft.office.licensingV2.helper
128 com.oracle.java.Helper-Tool
129 net.juniper.AccessService
130 net.juniper.UninstallPulse
131 org.firebird.gds
132
133 Login services loaded
134
135 com.oracle.java.Java-Updater
136 com.spotify.webhelper
137 net.juniper.pulsetray
138
139 Login services disabled
140
141 com.microsoft.OneDriveLauncher
142 com.hp.devicemonitor
143
144 User services disabled
145
146 com.microsoft.OneDriveLauncher
147 com.hp.devicemonitor
148
149 User login items
150
151 Flux
152 - /Applications/Flux.app
153 iTunesHelper
154 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
155 Spotify
156 - /Applications/Spotify.app
157 OneDrive
158 - /Applications/OneDrive.app
159
160 Safari extensions
161
162 Reddit Enhancement Suite
163 - com.honestbleeps.redditenhancementsuite
164 Save to Pocket
165 - com.ideashower.pocket.safari
166
167 iCloud errors
168
169 cloudd 20
170 comapple.CloudPhotosConfiguration 2
171 cloudphotosd 2
172 Finder 2
173
174 Continuity errors
175
176 sharingd 730
177 lsuseractivityd 18
178
179 Restricted files: 28
180
181 Lockfiles: 1
182
183 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
184 - mod date: Aug 31 22:25:59 2015
185 - size (B): 104
186 - checksum: 389813438
187
188 <?xml version="1.0" encoding="UTF-8"?>
189 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
190 <plist version="1.0">
191 <dict>
192 <key>Label</key>
193 <string>com.oracle.java.Java-Updater</string>
194 <key>ProgramArguments</key>
195 <array>
196 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
197 <string>-bgcheck</string>
198 </array>
199 <key>StartCalendarInterval</key>
200 <dict>
201 <key>Hour</key>
202 <integer>22</integer>
203 <key>Minute</key>
204 <integer>25</integer>
205 <key>Weekday</key>
206 <integer>3</integer>
207 </dict>
208 <key>StandardErrorPath</key>
209 <string>/dev/null</string>
210 <key>StandardOutPath</key>
211 <string>/dev/null</string>
212 </dict>
213
214 ...and 1 more line(s)
215
216 Contents of /Library/LaunchAgents/net.juniper.pulsetray.plist
217 - mod date: May 19 23:33:13 2015
218 - size (B): 545
219 - checksum: 908028267
220
221 <?xml version="1.0" encoding="UTF-8"?>
222 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
223 <plist version="1.0">
224 <dict>
225 <key>Label</key>
226 <string>net.juniper.pulsetray</string>
227 <key>LimitLoadToSessionType</key>
228 <array>
229 <string>Aqua</string>
230 </array>
231 <key>ProgramArguments</key>
232 <array>
233 <string>/Applications/Junos Pulse.app/Contents/Plugins/JamUI/PulseTray.app/Contents/MacOS/PulseTray</string >
234 </array>
235 <key>KeepAlive</key>
236 <true/>
237 <key>Disabled</key>
238 <false/>
239 </dict>
240 </plist>
241
242 Contents of /Library/LaunchDaemons/com.disc-soft.DAEMONTools.PrivilegedHelper.plist
243 - mod date: Sep 1 19:28:47 2015
244 - size (B): 992
245 - checksum: 2408426761
246
247 <?xml version="1.0" encoding="UTF-8"?>
248 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
249 <plist version="1.0">
250 <dict>
251 <key>EnableTransactions</key>
252 <false/>
253 <key>GroupName</key>
254 <string>wheel</string>
255 <key>Label</key>
256 <string>com.disc-soft.DAEMONTools.PrivilegedHelper</string>
257 <key>Program</key>
258 <string>/Library/PrivilegedHelperTools/com.disc-soft.DAEMONTools.PrivilegedHelp er</string>
259 <key>ProgramArguments</key>
260 <array>
261 <string>/Library/PrivilegedHelperTools/com.disc-soft.DAEMONTools.PrivilegedHelp er</string>
262 </array>
263 <key>Sockets</key>
264 <dict>
265 <key>MasterSocket</key>
266 <dict>
267 <key>SockFamily</key>
268 <string>Unix</string>
269 <key>SockPathMode</key>
270 <integer>438</integer>
271 <key>SockPathName</key>
272
273 ...and 9 more line(s)
274
275 Contents of /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
276 - mod date: Jul 1 10:17:31 2015
277 - size (B): 574
278 - checksum: 1121431055
279
280 <?xml version="1.0" encoding="UTF-8"?>
281 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
282 <plist version="1.0">
283 <dict>
284 <key>MachServices</key>
285 <dict>
286 <key>com.microsoft.office.licensingV2.helper.port</key>
287 <true/>
288 </dict>
289 <key>Label</key>
290 <string>com.microsoft.office.licensingV2.helper</string>
291 <key>OnDemand</key>
292 <true/>
293 <key>ProgramArguments</key>
294 <array>
295 <string>/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper< /string>
296 </array>
297 <key>ServiceIPC</key>
298 <true/>
299 </dict>
300 </plist>
301
302 Contents of /Library/LaunchDaemons/net.juniper.AccessService.plist
303 - mod date: May 19 23:33:13 2015
304 - size (B): 951
305 - checksum: 420451302
306
307 <?xml version="1.0" encoding="UTF-8"?>
308 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
309 <plist version="1.0">
310 <dict>
311 <key>EnvironmentVariables</key>
312 <dict>
313 <key>JUNS_LOG_NAME</key>
314 <string>/var/log/Juniper Networks/Logging/debuglog.log</string>
315 <key>PULSE_CONFIG_PATH</key>
316 <string>/Library/Application Support/Juniper Networks/Junos Pulse</string>
317 <key>PULSE_PLUGIN_PATH</key>
318 <string>/Applications/Junos Pulse.app/Contents/Plugins</string>
319 </dict>
320 <key>Label</key>
321 <string>net.juniper.AccessService</string>
322 <key>OnDemand</key>
323 <false/>
324 <key>ProgramArguments</key>
325 <array>
326 <string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService</string>
327 </array>
328 <key>ServiceDescription</key>
329 <string>Juniper Access Service Daemon</string>
330 <key>WorkingDirectory</key>
331 <string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS</string>
332
333 ...and 2 more line(s)
334
335 Contents of /Library/LaunchDaemons/net.juniper.UninstallPulse.plist
336 - mod date: May 19 23:33:14 2015
337 - size (B): 578
338 - checksum: 1041311511
339
340 <?xml version="1.0" encoding="UTF-8"?>
341 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" \
342 "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
343 <plist version="1.0">
344 <dict>
345 <key>Label</key>
346 <string>net.juniper.UninstallPulse</string>
347 <key>Program</key>
348 <string>/Library/Application Support/Juniper Networks/Junos Pulse/Uninstall.app/Contents/Resources/uninstaller</string>
349 <key>WatchPaths</key>
350 <array>
351 <string>/Applications/Junos Pulse.app/Contents/Resources/watchpath</string>
352 </array>
353 </dict>
354 </plist>
355
356 Contents of /Library/LaunchDaemons/org.firebird.gds.plist
357 - mod date: Sep 27 10:52:13 2015
358 - size (B): 781
359 - checksum: 364226991
360
361 <?xml version="1.0" encoding="UTF-8"?>
362 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
363 <plist version="1.0">
364 <dict>
365 <key>Disabled</key>
366 <false/>
367 <key>Label</key>
368 <string>org.firebird.gds</string>
369 <key>ProgramArguments</key>
370 <array>
371 <string>/Library/Frameworks/Firebird.framework/Resources/bin/fb_inet_server</st ring>
372 </array>
373 <key>InetdCompatibility</key>
374 <dict>
375 <key>Wait</key>
376 <false/>
377 </dict>
378 <key>InitGroups</key>
379 <true/>
380 <key>Sockets</key>
381 <dict>
382 <key>Listeners</key>
383 <dict>
384 <key>SockServiceName</key>
385 <string>gds_db</string>
386
387 ...and 12 more line(s)
388
389 Contents of /System/Library/LaunchDaemons/org.apache.httpd.plist
390 - mod date: Jul 2 20:04:17 2015
391 - size (B): 554
392 - checksum: 3012644940
393
394 <?xml version="1.0" encoding="UTF-8"?>
395 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
396 <plist version="1.0">
397 <dict>
398 <key>Disabled</key>
399 <true/>
400 <key>Label</key>
401 <string>org.apache.httpd</string>
402 <key>EnvironmentVariables</key>
403 <dict>
404 <key>XPC_SERVICES_UNAVAILABLE</key>
405 <string>1</string>
406 </dict>
407 <key>ProgramArguments</key>
408 <array>
409 <string>/usr/sbin/httpd-wrapper</string>
410 <string>-D</string>
411 <string>FOREGROUND</string>
412 </array>
413 <key>OnDemand</key>
414 <false/>
415 </dict>
416 </plist>
417
418 Contents of Library/LaunchAgents/com.spotify.webhelper.plist
419 - mod date: Oct 1 11:44:43 2015
420 - size (B): 532
421 - checksum: 1717963434
422
423 <?xml version="1.0" encoding="UTF-8"?>
424 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
425 <plist version="1.0">
426 <dict>
427 <key>Label</key>
428 <string>com.spotify.webhelper</string>
429 <key>KeepAlive</key>
430 <dict>
431 <key>NetworkState</key>
432 <true/>
433 </dict>
434 <key>RunAtLoad</key>
435 <true/>
436 <key>Program</key>
437 <string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>
438 <key>SpotifyPath</key>
439 <string>/Applications/Spotify.app</string></dict>
440 </plist>
441
442 Bundles (new)
443
444 /Applications/Microsoft Excel.app
445 - com.microsoft.Excel
446 /Applications/Microsoft PowerPoint.app
447 - com.microsoft.Powerpoint
448 /Applications/Microsoft Word.app
449 - com.microsoft.Word
450 /Applications/OneDrive.app
451 - com.microsoft.OneDrive-mac
452 /Applications/Xcode.app
453 - com.apple.dt.Xcode
454 /Applications/Xcode.app/Contents/Applications/Accessibility Inspector.app
455 - com.apple.AccessibilityInspector
456 /Applications/Xcode.app/Contents/Applications/Application Loader.app
457 - com.apple.itunes.connect.ApplicationLoader
458 /Applications/Xcode.app/Contents/Applications/FileMerge.app
459 - com.apple.FileMerge
460 /Applications/Xcode.app/Contents/Applications/Instruments.app
461 - com.apple.dt.Instruments
462 /Applications/Xcode.app/Contents/Developer/Applications/DesktopReplayer.app
463 - null
464 /Applications/Xcode.app/Contents/Developer/Applications/Simulator (Watch).app
465 - null
466 /Applications/Xcode.app/Contents/Developer/Applications/Simulator.app
467 - null
468 /Library/Frameworks/firebird.framework
469 - com.firebirdsql.Firebird
470 /Library/Receipts/FirebirdCS-2.5.4-26856-x86_64.pkg
471 - org.firebirdsql.Firebird
472 /Users/USER/Downloads/FirebirdCS-2.5.4-26856-x86_64.pkg
473 - org.firebirdsql.Firebird
474
475 Library paths
476
477 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libR.dylib
478 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libR.dylib.dSYM/Cont ents/Resources/DWARF/libR.dylib
479 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libRblas.0.dylib
480 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libRblas.dylib.dSYM/ Contents/Resources/DWARF/libRblas.dylib
481 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libRlapack.dylib
482 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libRlapack.dylib.dSY M/Contents/Resources/DWARF/libRlapack.dylib
483 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libgcc_s.1.dylib
484 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libgcc_s_x86_64.1.dy lib
485 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libgfortran.3.dylib
486 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libquadmath.0.dylib
487 /Library/Frameworks/R.framework/Versions/3.2/Resources/lib/libreadline.5.2.dyli b
488 /Library/Frameworks/firebird.framework/Versions/A/Libraries/libfbclient.dylib
489 /Library/Frameworks/firebird.framework/Versions/A/Libraries/libib_util.dylib
490 /Library/Frameworks/firebird.framework/Versions/A/Libraries/libicudata.dylib
491 /Library/Frameworks/firebird.framework/Versions/A/Libraries/libicui18n.dylib
492 /Library/Frameworks/firebird.framework/Versions/A/Libraries/libicuuc.dylib
493 /Library/Frameworks/firebird.framework/Versions/A/Resources/English.lproj/var/U DF/fbudf.dylib
494 /Library/Frameworks/firebird.framework/Versions/A/Resources/English.lproj/var/U DF/ib_udf.dylib
495 /Library/Frameworks/firebird.framework/Versions/A/Resources/English.lproj/var/p lugins/libfbtrace.dylib
496 /opt/local/libexec/macports/lib/darwintrace1.0/darwintrace.dylib
497 /opt/local/libexec/macports/lib/libtcl8.5.dylib
498 /opt/local/libexec/macports/lib/machista1.0/machista.dylib
499 /opt/local/libexec/macports/lib/macports1.0/MacPorts.dylib
500 /opt/local/libexec/macports/lib/pextlib1.0/Pextlib.dylib
501 /opt/local/libexec/macports/lib/registry2.0/registry.dylib
502 /opt/local/libexec/macports/lib/thread2.7.0/libthread2.7.0.dylib
503 /usr/local/Cellar/fdk-aac/0.1.4/lib/libfdk-aac.1.dylib
504 /usr/local/Cellar/lame/3.99.5/lib/libmp3lame.0.dylib
505 /usr/local/Cellar/libvo-aacenc/0.1.3/lib/libvo-aacenc.0.dylib
506 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/lib4758cca.dylib
507 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libaep.dylib
508 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libatalla.dylib
509 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libcapi.dylib
510 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libchil.dylib
511 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libcswift.dylib
512 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libgmp.dylib
513 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libgost.dylib
514 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libnuron.dylib
515 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libpadlock.dylib
516 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libsureware.dylib
517 /usr/local/Cellar/openssl/1.0.2d_1/lib/engines/libubsec.dylib
518 /usr/local/Cellar/openssl/1.0.2d_1/lib/libcrypto.1.0.0.dylib
519 /usr/local/Cellar/openssl/1.0.2d_1/lib/libssl.1.0.0.dylib
520 /usr/local/Cellar/postgresql/9.4.4/lib/libecpg.6.6.dylib
521 /usr/local/Cellar/postgresql/9.4.4/lib/libecpg_compat.3.6.dylib
522 /usr/local/Cellar/postgresql/9.4.4/lib/libpgtypes.3.5.dylib
523 /usr/local/Cellar/postgresql/9.4.4/lib/libpq.5.7.dylib
524 /usr/local/Cellar/readline/6.3.8/lib/libhistory.6.3.dylib
525 /usr/local/Cellar/readline/6.3.8/lib/libreadline.6.3.dylib
526 /usr/local/Cellar/unixodbc/2.3.2_1/lib/libodbc.2.dylib
527 /usr/local/Cellar/unixodbc/2.3.2_1/lib/libodbccr.2.dylib
528 /usr/local/Cellar/unixodbc/2.3.2_1/lib/libodbcinst.2.dylib
529 /usr/local/Cellar/x264/r2533/lib/libx264.144.dylib
530 /usr/local/Cellar/xvid/1.3.3/lib/libxvidcore.4.dylib
531 /usr/local/Library/Homebrew/test/mach/fat.dylib
532 /usr/local/Library/Homebrew/test/mach/i386.dylib
533 /usr/local/Library/Homebrew/test/mach/x86_64.dylib
534 /usr/local/lib/itcl4.0.0/libitcl4.0.0.dylib
535 /usr/local/lib/libtcl8.6.dylib
536 /usr/local/lib/libtk8.6.dylib
537 /usr/local/lib/sqlite3.7.15.1/libsqlite3.7.15.1.dylib
538 /usr/local/lib/tcl8.6/Tktable2.10/libTktable2.10.dylib
539 /usr/local/lib/tdbc1.0.0/libtdbc1.0.0.dylib
540 /usr/local/lib/tdbcmysql1.0.0/libtdbcmysql1.0.0.dylib
541 /usr/local/lib/tdbcodbc1.0.0/libtdbcodbc1.0.0.dylib
542 /usr/local/lib/tdbcpostgres1.0.0/libtdbcpostgres1.0.0.dylib
543 /usr/local/lib/thread2.7.0/libthread2.7.0.dylib
544
545 App extensions
546
547 com.readitlater.PocketMac.AddToPocketShareExtension
548
549 Modifications
550
551 file added: /Applications/PokerStarsEU.app/Contents/Resources/Gx/label/device-phone-b.png
552 file added: /Applications/PokerStarsEU.app/Contents/Resources/Gx/label/device-phone-w.png
553 file added: /Applications/PokerStarsEU.app/Contents/Resources/Gx/label/device-tablet-b.png
554 file added: /Applications/PokerStarsEU.app/Contents/Resources/Gx/label/device-tablet-w.png
555 file added: /Applications/VLC.app/Contents/MacOS/plugins/plugins.dat
556
557 Installations
558
559 OneDrive: 25-09-15 13:06
560 Microsoft PowerPoint for Mac: 25-09-15 13:05
561 Microsoft Excel for Mac: 25-09-15 13:05
562 Microsoft Word for Mac: 25-09-15 13:04
563 Adobe Flash Player: 22-09-15 18:51
564
565 Elapsed time (sec): 321
-
Oct 2, 2015 9:42 AMby Linc Davis,A
If you're connected to a Juniper VPN, please disconnect and test.
B
Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.
If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.
C
I suggest you remove "DAEMONTools," which serves no real purpose.
Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
