Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

itunes 12.3 wont work with OSX 10.6.8

I cannot download the new itunes 12.3 with my old OSX 10.6 so I can't sync my phone anymore? Any suggestions or did Apple just leave us hanging here?

iMac, Mac OS X (10.6.8)

Posted on Sep 27, 2015 7:42 AM

Reply
27 replies

Sep 27, 2015 4:03 PM in response to DMWelzel

Upgrade your OS so you can run 12.3. If you can't you will have to tell us why you can't. If you really can't you don't have many options. You either use your phone in a limited sense with your computer as it is, or you buy a newer computer.. It's half and half. Apple left you hanging and you didn't pay close attention to system requirements before you blindly upgraded your phone.

Oct 8, 2015 9:54 AM in response to Limnos

Same Problem here.

to test the new Anki Overdrive iĀ“ll have to upgrade my iphone 4s from 6.1.3 to 8.4.1. Further Version donĀ“t get AppleĀ“s ok.

Ok, Handy on half power after that + my memory space was full šŸ˜Ÿ

After search iĀ“ll read, that 9.02 use 3.5GB fewer mem. ok no problem so next update get onto my 4s.


But now..... itunes doesnĀ“t work with my phone.

The iMac8,1 bought in 2009 has limited RAM @4GB Next higher Versions after Snow Leopard needs more. so i canĀ“t update the imac.


Thats verry annoying, that apple donĀ“t show users like me, that the update to 9.02. take this consequences.

Oct 8, 2015 10:13 AM in response to Mistercinema

Mistercinema: Your phrasing structure makes it difficult for me to follow what you did, and I am not going to look up all the specifications for you . I suspect your 2009 iMac can run a newer OS version for which 4GB is adequate. If not, you can probably install more RAM. I have Mavericks on a 2008 MacBook and it uses exactly 2GB RAM so with 4 that would leave 2 GB for applications.

Oct 8, 2015 10:16 AM in response to DMWelzel

Yeah. I hear you. My situation is similar: After I ā€œupgradedā€ my iPhone 6+ to iOS 9.0.2, iTunes 11.4 no longer recognizes my iPhone6+ on my iMac running 10.6.8. Instead, iTunes says that my iPhone 6+ requires a newer version of iTunes. When I go to Appleā€™s web site to get the newer version of iTunes, I learn that the newer version requires OS X 10.8.5 or later. But I donā€™t want to upgrade or migrate my iMac to something beyond Snow Leopard (10.6.8) on my iMac; I want to continue using Snow Leopard. As a result, I cannot back up my iPhone 6+ to iTunes.


A couple of weeks ago I wrote an old-fashioned snail-mail letter to Tim Cook to see if I could get some resolution on this. About a week ago a ā€œRachelā€ from Cookā€™s office called me about this. All she had to offer me was the same options Iā€™ve outlined here ā€” upgrade to 10.8.5 (or later) or do without the iPhone 6+ support in iTunes. As I said in my letter to Cook, and as I told Rachel when she called me, Iā€™d be more accepting of my situation *IF ONLY* Apple had warned me that if I upgraded from 9.0 to 9.0.1, I no longer would be able to use iTunes to conduct backups to my iMac. Same thing for 9.0.2. Still snookered! Mind you, everything worked fine when I was running 10.6.8 on this iMac, iTunes 11.4 on this iMac, and had upgraded to iOS 9.0 when iOS 9.0 first became available in September 2015. So within the space of one week and using the same hardware and software, my iPhone 6+ got orphaned from iTunes 11.4 running Mac OS X 10.6.8 after upgrading to iOS 9.0.1 (and then 9.0.2).


I sent an updated version of my snail mail letter to Craig Federighi, Senior Vice President, Software Engineering, but I have not heard back from his office. (I suspect my letter is being ā€œhandledā€ by Rachel as well.)


To recap: Apple did NOT warn me that if I upgraded from 9.0 to 9.0.1, I no longer would be able to use iTunes to conduct backups to my iMac running Mac OS X 10.6.8. Same thing for 9.0.2. Still snookered!

Oct 8, 2015 10:29 AM in response to Semper Fidelis

thx for the fast answers and sorry for my English - write from Germany an with mid of 40 english is not so well.


1. the imac Model i used (from end of 2008) canĀ“t handle more than 4GB Ram. I dont know this isue when i buy it (him)

2. i read, that maverik need more Ram, but now i see, that 2GB is minimum required.

3. and this is same like semper, i donĀ“t want to upgrade SL, because this OS is perfect for me and my "old" imac.


itĀ“s verry annoying, that there was no warning in front of the Update. Think apple know my specs at upgrade time and has the chance to speek out a comment, that this process is dangerous for me.

Oct 8, 2015 10:49 AM in response to Semper Fidelis

Vintage and obsolete products - https://support.apple.com/HT201624 - Apple has discontinued support for certain technologically obsolete and vintage products. Vintage products are those that have not been manufactured for more than five and less than seven years ago. Obsolete products are those that were discontinued more than seven years ago.


If you do not want to upgrade your OS it is your decision but then you are also deciding to not be able to run newer software. If you want to run old configurations you have to be proactive in configuring your equipment such as questioning and fully investigating the implications of any software upgrade or hardware purchase in advance. I say this as somebody who runs a 12 year old computer with OSX 10.4.11 and iTunes 7.5. While yes it would have been nice had some programmer thought to install that message, I would not expect Apple to do anything about it. Anybody running OS 10.6 is using an unsupported system, like it or not.

Oct 8, 2015 11:02 AM in response to Mistercinema

Which exact model are you using? Last time you said iMac 8,1 2009. This page


http://www.everymac.com/systems/apple/imac/specs/imac-core-2-duo-2.66-20-inch-al uminum-early-2008-penryn-specs.html


says you can install up to 6 GB RAM. Apple's specs are outdated. I have 8GB in my late 2008 MacBook. However, as I said, you can get by with less and 4 GB is enough for most purposes.


As I said in another post, if you decide to run 10.6 you are moving to a different level of computer ownership. Do not expect Apple or anybody to automatically make the best recommendations for your system. Apple has come up with a solution for your computer and that is you upgrade to a newer system. Once you move beyond the 5 year time window you alone are responsible for managing your system. Oh, it may well work longer than that (my computer was made in 2002) but you have to triple check before you install or buy anything new, and do not expect others to keep supporting yur equipment.

Oct 8, 2015 11:30 AM in response to Mistercinema

Sorry, i canĀ“t the the last 2 answers here on site, only in my mails.

I have checked again and work on a 24" early 2008 Model, that can max work with 4GB RAM

iMac (Early 2008) - Technical Specifications


Have see the hint, that OS up from SL works, but recommended is more than 4GB.


think iĀ“ll take a closer look @El Captain that seems to work on my old imac. Downgrade to lovely 6.1.3 on iphone isnĀ“t possible so the ways to get forward are small.

Oct 8, 2015 11:49 AM in response to Semper Fidelis

I would not hold your breath for any solution to an OS that is now

5 versions in the past and one that will very soon (if not already) loose

all support.


There is an option. Depending on how much hard disk space you have, you do have an option of creating

a dual boot system and run what you need in the environment needed. Or get an external hard drive

(they are starting to get really cheap these days) and install a later OS on it along with the latest iTunes.

Be forewarned however, the apps purchased or updated on an iDevice are no longer uploaded to your

iTunes library. The "new improved method" with the latest iTunes is to download the updates or purchases

in iTunes so that they will be loaded to your library in case you need to restore. Updates DO NOT automatically

download to iTunes and must be manually added.

Oct 8, 2015 11:50 AM in response to Limnos

Limnos: Iā€™m well aware that technology moves on, and that older gear fades away and eventually ceases to work with newer software altogether. I have no problem with that. I have long accepted that fact of life.


But thatā€™s not my situation. My hardware and software ā€” iOS 9.0, iTunes 11.4, and Mac OS X 10.6.8 ā€” were working fine together. To reiterate, my beef is that Apple did not warn me ahead of time that if I upgraded to iOS 9.0.1 (and later to 9.0.2), my iPhone 6+ would be orphaned from iTunes 11.4, and that if I wished to prevent that from happening, I would have to upgrade my iMacā€™s OS X from 10.6.8 to 10.8.5 or later. Apple did not say that. A mere week before I upgraded to 9.0.1, I had been running iOS 8.4.1 on that iPhone and had successfully upgraded to iOS 9.0, with no problems. My iPhone 6+ continued to ā€œtalkā€ to iTunes 11.4 splendidly after that upgrade, and I could (and did) back up my iPhone 6+ with the combination of iOS 9.0, iTunes 11.4, and OS X 10.6.8.


Moreover, I practice ā€œdue diligenceā€ before embarking on updates of any magnitude. See ā€¦


https://support.apple.com/kb/DL1842?locale=en_US


ā€¦ for the kind of information Apple made available to users for these upgrades, at the time they were offered to users. Notice that there is no info there that iPhones will be orphaned in existing iTunes, should the user decide to go ahead with the iOS upgrade. So when I considered upgrading to iOS 9.0.1 from 9.0, I believe I had a reasonable expectation that this would be a simple, business-as-usual upgrade, and not one leading to the Catch-22 pickle I find myself in today. In hindsight, I would have not upgraded from 9.0 to iOS 9.0.1, had I known that my iPhone 6+ would have been orphaned.


No, itā€™s not merely a matter of ā€œit would have been nice had some programmer thought to install that messageā€; it should have been essential that Apple notified would-be upgraders before users commit to the upgrade. Apple blew it, not me.

Oct 8, 2015 1:32 PM in response to Semper Fidelis

Guideline #1: Anything outside the 5 year support time for all purposes no longer exists. Often a machine older than 5 years can run newer iTunes versions but only by running a newer OS version that is still supported. You mention hardware and/or software older than 5 years and it is like it never existed (go to an Apple Store and mention you are using 10.6 and see how they react -- most will not even remember it). Why do anything at all in connection with something that never existed?? "You want a warning message about using iOS9 with OS[ ]? What's OS [ ]? Never heard about it, why program for it?"


Guideline #2: Living with out-of-support software is really 100% your responsibility, including how it works (or does not) with newer items. You may hope for, and desire, but do not expect anything.

Oct 9, 2015 5:24 AM in response to MadatApple77

You can learn how to use your iPhone without iTunes. Apple is making a move towards iCloud which eliminates traditional syncing. Of course it also means you need to subscribe tone either Match or Apple Music.


The other ways I can think of are so advanced (and untried) that you would not even be asking about them. šŸ™‚

Oct 14, 2015 4:41 AM in response to Limnos

I think MR (or Mrs/Ms) Limnos must be an Apple employee, he seems to be totally besotted and an active apologist for anything they care to inflict on us poor users. And a bit preachy with it.


I too have fallen victim to this update and yes I did some research into it, as did the contributors here but Apple managed to slip this one by me.


I believe this is quite deliberate on Apple's part, they knew exactly what they were doing. This is enforced obsolescence.


As a designer I have had MAC's since 1995, even through the dark days when it looked like they might go under. Let's be clear, they have always been vastly superior to PC's, I have personally persuaded many people over the years of this, and they have gone on to buy Macs themselves.


In recent years it has gradually become evident that Apple have striven to control its users which I believe is counter to everything they stood for in the early years.


This has alienated me to the point that I would seriously consider whether to buy one in the future. Your products are good Apple but please don't take us for idiots.


Thanks to this "fatal" upgrade I now have a phone that I can't update in iTunes and would never have attempted to update if I had been warned in a dialog box or could find anything in my internet searches.


Sorry Limnos but we use computers to service our needs, not to service Apple's.

Oct 14, 2015 6:34 AM in response to M8DSJ

No, I am not an Apple employee. I own no Apple stock. Unlike you I own no i-devices. In fact you are more a financial supporter of Apple than I. In 25 years of using Apple computers I have never owned anything less than 4 years old, and usually second or third hand (my "new" Mac currently being brought into service is a 2008 MacBook to be run with Mavericks with a virtualized Snow Leopard). My current system is a Mac made in 2002 and Tiger OS from 2005. I am, however, a realist. Apple has stated its policies. They have always started dropping support after about 5 years or so (yes, even in "good old" Steve Jobs days). We may not like the way they do things but that is how they do it and they seem to still be making money which is probably what is really important to them (come on, we're talking a for-profit multinational corporation here). You are lucky to have lasted this long with 10.6; Apple (as many have found when calling support) will simply reiterate its policy about unsupported hardware/software because you have essentially dropped off the edge of the Apple world and it is as if anything running 10.6.8 never existed. Yes, I agree it would have been nice to get a warning box, but based on their policies (which I am sure some corporate lawyers have vetted) you cannot claim they had to do that.


Maybe I am just more experienced in old Mac ownership than people posting about this issue.

itunes 12.3 wont work with OSX 10.6.8

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.