Hogrtahir
Level 1 (0 points)

Q: touchScreen -no sensitivity

my iPhone 5s touch Screen dosent work .the phone has IOS 8.2 .when a water goes to the iPhone it happens after 1 day .i need my contacts and other info how can i get it ?my phone have security code and the touch screen doesn't work what can i do ? please help ..

iPhone 5s, iOS 8.2

Posted on Sep 27, 2015 7:56 AM

Close
Hogrtahir

Q: touchScreen -no sensitivity

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Sep 28, 2015 7:53 AM in response to Hogrtahir
    Community Specialists
    Sep 28, 2015 7:53 AM in response to Hogrtahir

    Hi Hogrtahir,

     

    Thank you for being a part of the Apple Support Communities and for taking the time to post this question! We’re glad you’re here and can’t wait to hear more from you! :)

     

    It does sound like there has been some liquid damage to your iPhone which may be causing the issue with touch screen response. I understand that your first priority is to ensure that all of your data is safe as well. 

     

    If you previously have been backing up to either the iCloud or to iTunes on your computer, your information will be saved in that backup. The first attached article will give you more information on backups. 

     

    About backups in iCloud and iTunes - Apple Support

     

    Moving forward, I would suggest that you have your iPhone evaluated for service at either an Apple Retail Store or an Apple Authorized Service Provider. Information on this process can be found in the attached article below. *Please note that you can change the country from the drop down menu on the top left of the page if you are not in the United States.

     

    Apple - Support - Service Answer Center

     

    Please reply and let us know if these steps and information was helpful to you or to provide any further information. We look forward to your continued involvement in the Apple Support Communities! 

     

    Best!

  • by Hogrtahir,

    Hogrtahir Hogrtahir Sep 29, 2015 2:49 AM in response to joe_7399
    Level 1 (0 points)
    Sep 29, 2015 2:49 AM in response to joe_7399

    thanks for answring but please tell me what can i do ? how can repair my phone ? i need my info but ecpecialy the contacts is there any way to get my contacts again ?

  • by joe_7399,

    joe_7399 joe_7399 Sep 29, 2015 6:18 AM in response to Hogrtahir
    Community Specialists
    Sep 29, 2015 6:18 AM in response to Hogrtahir

    Hello Hogrtahir,

     

    Thank you for replying with these questions!

     

    I understand that your personal data is very important and you want to make sure it is safe. If you previously had been backing up your iPhone to iCloud or iTunes on your computer, you can restore a working iPhone from that backup to recover your data. Information about restoring from a backup can be found in the attached article. 

     

    Restore your device from an iCloud or iTunes backup - Apple Support

     

    To request service on your iPhone, you can click the following link and then follow the prompts for instructions and the process. 

     

    iPhone Repair and Service - Apple Support

     

    Alternately, you can contact Apple Support Directly and whey can explain your options and the process to you if you choose. 

     

    Apple - Support - Topic Selection

     

    We understand that situations like yours can be frustrating and concerning, but we are here to help! Please let us know if we can be of more assistance to you or to provide more information. We hope to hear more from you in the future! :)

     

    Have a great day!