HT204641: Update the software on your Apple Watch

Learn about Update the software on your Apple Watch
Teejayslegend

Q: Watch software

hello

 

i am trying to do the software update on my Apple Watch and it's keeps saying the download is paused until connected to wifi but I am already connected to wifi?

Apple Watch

Posted on Sep 27, 2015 1:37 PM

Close

Q: Watch software

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2015 1:54 PM in response to Teejayslegend
    Level 7 (33,944 points)
    Apple Watch
    Sep 27, 2015 1:54 PM in response to Teejayslegend

    Hi

     

    - Check that you have updated your iPhone to iOS 9 or later (current version is 9.0.1).

    - Check that you have followed all of the other instructions here: Update the software on your Apple Watch - Apple Support

     

    If you are still experiencing issues, try these steps:

     

    Reset the network settings on your iPhone (you will need to re-establish your Wi-Fi connection again afterwards, so have your password ready) and then reconnect your iPhone to Wi-Fi:

    - Settings > General > Reset > Reset Network Settings.

    - Settings > Wi-Fi - select and reconnect to your network.

     

    Close the Apple Watch app along with all other open apps (double-press on the Home button, swipe up on the previews).

     

    Restart both devices, turning both of them off and then restarting your iPhone first:

    - To turn your watch off: press and hold the side button until you see the Power Off slider; drag the slider to turn off.

    - To turn your watch back on: press and hold the side button until you see the Apple logo.

     

    Then try updating again.

     

    If you still experience difficulties after trying those steps, contact Apple Support: https://www.apple.com/support/watch/contact/

  • by hodgmeister,

    hodgmeister hodgmeister Sep 28, 2015 8:39 AM in response to Jonathan UK
    Level 1 (0 points)
    Sep 28, 2015 8:39 AM in response to Jonathan UK

    I've tried all of these and it still says "estimating time remaining" for 5-10 minutes and the says "6/7 hours remaining"  Ive wasted so much time trying to update.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 28, 2015 8:42 AM in response to hodgmeister
    Level 7 (33,944 points)
    Apple Watch
    Sep 28, 2015 8:42 AM in response to hodgmeister

    Then contact Apple Support, as previously suggested: https://www.apple.com/support/watch/contact/