Apple Employee damaged my MacBook - What should I do?
Hello, I set up an appointment with the Genius Bar because of a defect with the clutch (black plastic hinge cover) on my new MacBook Air 13.3" I bought a month and a week ago. I took it to the Genius Bar, and the first Genius Bar Employee told me it's normal, but he went to ask another Genius and they both said it was normal. So I said okay, and asked for them to run a virus check because of a pop-up that appeared on my screen stating I had a virus. Now my original Genius gave me an attitude trying to explain the difference between adware, pop-ups, and basically teaching me the differences. I told him the macbook was running slow, so he opened up all the applications at once to show me, but kept slamming the keyboard with his fingernails. Didn't look like a lot of damage so I passed on that. He said it's not slow and I said okay, could you please just run a diagnostics to make sure? He said OK and had me sit at the actual bar now.
So he sets up the cable and grabs his iPad to run the diagnostics. When he goes to set the iPad on the table, he drops it on the corner of my macbook. Now after the diagnostics, I ask again "so everything with my macbook is okay?" and he reassures me it is. So I'm about to walk out the store, but go to check the MacBook Air displays, I checked 3 of them and all 3 did not have any loose clutches like mine. So I wait for a manager, and she asks to look at my macbook and I say yes. Unfortunately, when she goes to open the macbook, she opens it too quickly and hits the macbook behind mine. She agreed that there is sliding on my clutch and takes it to a technician to confirm. Comes back to tell me it should not be "this loose," but the other macbooks' clutches don't move at all. So at this point, I'm really wanting a replacement because I'm unsure what other hidden defects are lying within this macbook. I look at the macbook and the corner the original Genius dropped the iPad has metal/aluminum shavings showing the hit.
Well long story short, the manager grabs the technician to offer a repair, tells me it will be a week before the part comes in, and then I have to go back to the store again; not that it matters, but I have school, a job, and have constant traveling which requires a laptop (for my career internship). Now I am glad they are trying to resolve my problem, but my concern is carelessness that occurred and the poor customer service I experienced during this whole experience. Should I just forget the damages, or what should I do? I've never been one to complain in-person as I've grown up on technology.
Sorry for the long post. I've attached a few pictures I took when I saw him drop the iPad on my macbook.
P.S. can I ask Apple to check the cameras in the store to back my evidence? I have a recording of the whole experience, and you can hear the macbooks hitting each other when the manager opens the lid.
MacBook Air, OS X Yosemite (10.10.5)