not getting a tone with new messages
when receiving a message my iphone 6s is not making a sound
iMac, OS X Mountain Lion
User profile for user:
judysings
User level:
Community Specialist
Hi Craigthelawn,
Congratulations on the purchase of your iPhone 6s. Can't wait to get one myself! So, I understand you are not hearing a ringtone when you receive a text message. Are you having issues with any other ringtones besides the text tone? If not, try changing the text tone:
Change sounds, ringtones, and alerts on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204019
Change your sound settings
Go to Settings > Sounds.
Adjust your ringer and alert volume.
What do you see as the sound for Text Tone in this window? What happens when you try a different default ringtone?
For general issues with sound on your iPhone, this resource may help:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
https://support.apple.com/en-us/HT203794
Take care,