I am having a problem trying to get onto my apple tv

Question

I am trying to get onto my Apple Tv and it is telling me the id and password are not accepted,

Apple TV

Posted on Sep 27, 2015 7:10 PM

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Answer 1

Best reply

Level 8

40,348 points

Are you only seeing the Computers and Settings icons?

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Answer 2

Yes but then when I put my email address and password in it tells me they don't exist or words to that effect

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Answer 3

Level 8

40,348 points

That will happen when it's not properly connected to the network

Make sure DNS is set to auto (settings-general-network)

If on WiFi try Ethernet

Ensure router has port 123 open (refer to manual if unsure)

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