Q: My Mac Book pro is out of warranty and Mail has stopped working.  It goes grey and a sunny wheel thing keeps going round and round - anyone any ideas?

yes. go to disk utility, repair permissions, zap pram, reset the smc. You can find out how to zap the pram elsewhere around here, as for resetting the smc,

shut down computer, on the left hand side of the keyboard, hold down Left shift key, option, control, and power button, wait 30 sec, let go of keys, press power button to restart computer. I don 't know any more about your MacBook Pro than the info you have given me, so all I can do is give you general help for now

JB

john willmott wrote:

 

My Mac Book pro is out of warranty and Mail has stopped working.  It goes grey and a sunny wheel thing keeps going round and round - anyone any ideas?

If you have just been sleeping the macbook - try shut down and power up to clear any orphan modules that may be running.  Have seen on other sites that Yosemite problems can be cleared up by a weekly shutdown - power up.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

          SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

          View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.