M_ryck

Level 1 (0 points)

Q: iPhone 5 impossible to restore

Hello all

My iPhone 5 16Gb iOS9 doesn't want to boot it's still on the Apple logo for many hours

I tried Hard reboot enter Recovery mode, exit recovery mode, DFU mode but it's still blocked on the Apple logo.

So I tried to update to iOS 9.0.1 with iTunes thanks to the recovery mode

But my phone is blocked on "wait for iPhone" and on the iPhone screen there is the Apple logo with the small wheel

This wheel is blocked and after few minutes (~5min) I have error 4005 on iTunes

I tried to restore to iOS 8.4.1 but there is the same problem.

I hope it's not an hardware issue.

Thanks in advance for your help.

Emeric

iPhone 5, iOS 9

Posted on Sep 28, 2015 6:13 AM

I have this question too

Q: iPhone 5 impossible to restore

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Helpful answers

by norm123,

norm123 Sep 29, 2015 6:27 AM in response to M_ryck
Community Specialists

Sep 29, 2015 6:27 AM in response to M_ryck

Hello M_ryck,

Sorry to hear that you are experiencing issues with your iPhone not booting up passed the Apple logo. I understand that you have tried to restore but keep getting a restore error 4005.

Typically you can resolve this by ensuring that you have installed the latest version of iTunes. If that is done, try restarting your computer and iPhone as well. If it still continues, then you will want to contact Apple Support for further assistance.

If you see error 4005, 4013, or 4014 when you restore your iOS device
https://support.apple.com/en-us/HT201444

Take care
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by M_ryck,

M_ryck Sep 29, 2015 6:35 AM in response to norm123
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Sep 29, 2015 6:35 AM in response to norm123

Hello
Thanks for your answer, my iTunes is the latest one.
I already try to restart my Mac and my iPhone but still the same problem.

If I go to an Apple store can they make a free Diagnostic test to see if it comes from an hardware parts?
Thanks
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by M_ryck,

M_ryck Sep 30, 2015 12:33 AM in response to M_ryck
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Sep 30, 2015 12:33 AM in response to M_ryck

Update: I put my iPhone in the freezer during 15min and It was at 1% of battery so I charged it and in 2min it goes to 80%
I unplug it and it stops working.

So I think the battery is dead I will order a new one to see if the battery is the problem.
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