jonbonn
Level 1 (18 points)
iPhone

Q: iPhone 6s Plus battery percentage getting stuck

My iPhone 6s Plus battery percentage gets stuck frequently. Like for example, it will say 87% all day, and then I'll plug it in for an hour, and it will still say 87%.

 

The only fix I've found is to power the phone off and then turn it back on. Then the percentage will update correctly, and will usually continue to update properly for awhile. But eventually it gets stuck again.

 

In the 3 days since it was delivered on Friday, I've had to reboot my iPhone 6s Plus at least four times to fix this issue.

iPhone 6s Plus, iOS 9.0.1

Posted on Sep 28, 2015 12:16 PM

by bryan.vance,Solvedanswer
bryan.vance bryan.vance
Level 3 (881 points)
iPhone
A:

If your iPhone 6s or iPhone 6s Plus battery percentage doesn't update - Apple Support

Official Apple statement. 

Its a software issue and they are looking into a fix.

Posted on Jan 16, 2016 6:10 PM

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jonbonn

Q: iPhone 6s Plus battery percentage getting stuck

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  • by rec5056,Helpful

    rec5056 rec5056 Sep 30, 2015 10:48 AM in response to jonbonn
    Level 1 (10 points)
    Sep 30, 2015 10:48 AM in response to jonbonn

    I also have this problem i have contacted  apple and working with them on a fix

  • by jonbonn,

    jonbonn jonbonn Sep 28, 2015 2:43 PM in response to rec5056
    Level 1 (18 points)
    iPhone
    Sep 28, 2015 2:43 PM in response to rec5056

    That's good to know it's not just me! May I ask what they've said so far? Do you have a fix or are they still investigating?

  • by rec5056,Helpful

    rec5056 rec5056 Sep 30, 2015 10:48 AM in response to jonbonn
    Level 1 (10 points)
    Sep 30, 2015 10:48 AM in response to jonbonn

    still trying different things restored back to default they thought my back up was the problem. batt. % still froze up now running batt. down to zero recharging to 100% will see ??? it is in the phone not my back up will post update tomorrow .

  • by abelcomeon,

    abelcomeon abelcomeon Sep 30, 2015 9:12 AM in response to rec5056
    Level 1 (0 points)
    Sep 30, 2015 9:12 AM in response to rec5056

    I've been having the same issue.  It happens daily and won't resolve until I restart the phone.  Would appreciate an update if you get anywhere!

  • by jonbonn,

    jonbonn jonbonn Sep 30, 2015 10:48 AM in response to rec5056
    Level 1 (18 points)
    iPhone
    Sep 30, 2015 10:48 AM in response to rec5056

    Thanks for the updates so far. Please let us know if they figure it out.

  • by rec5056,

    rec5056 rec5056 Sep 30, 2015 2:03 PM in response to jonbonn
    Level 1 (10 points)
    Sep 30, 2015 2:03 PM in response to jonbonn

    Apple just called and said a new update is out they think it will fix this issue. ios9.0.2

  • by abelcomeon,

    abelcomeon abelcomeon Sep 30, 2015 2:25 PM in response to rec5056
    Level 1 (0 points)
    Sep 30, 2015 2:25 PM in response to rec5056

    Good to know.  Thank you!   

  • by jonbonn,

    jonbonn jonbonn Oct 1, 2015 7:59 AM in response to rec5056
    Level 1 (18 points)
    iPhone
    Oct 1, 2015 7:59 AM in response to rec5056

    I loaded 9.0.2 on my iPhone this morning. I didn't see anything about the battery percentage in the release notes, but we'll see if it helps.

  • by dimps02,

    dimps02 dimps02 Oct 1, 2015 10:16 AM in response to jonbonn
    Level 1 (0 points)
    Oct 1, 2015 10:16 AM in response to jonbonn

    Hello all.  I'm also experiencing this issue.  iOS 9.0.2 did not fix this issue.  I'm going to the apple store for my mac this weekend and will ask to see if they have any insight.

  • by bluedragonfly81,

    bluedragonfly81 bluedragonfly81 Oct 1, 2015 11:12 AM in response to jonbonn
    Level 1 (0 points)
    Oct 1, 2015 11:12 AM in response to jonbonn

    I think I'm having the same issue...my batter will get down to about 50% and shut off.

  • by rec5056,

    rec5056 rec5056 Oct 1, 2015 3:58 PM in response to rec5056
    Level 1 (10 points)
    Oct 1, 2015 3:58 PM in response to rec5056

    Ok ios9.0.2 did not fix batt.% freezeing. Contracted apple i sent them two screenshots. took one waited 15 minutes took the second batt. % steal on same % we shall see want they say ? also not going to charge my phone to night it is froze on 96% now will take more screenshots tomorrow.one with batt. showing 96% and one right after i reset it could be low 20's

  • by kmsarno,

    kmsarno kmsarno Oct 2, 2015 10:22 PM in response to jonbonn
    Level 1 (0 points)
    Oct 2, 2015 10:22 PM in response to jonbonn

    I have iphone 6s and iOS 9.0.2. My battery percentage stopped showing at the top of the screen right after I backed up my phone to my mac. The battery icon was still there, but the percentage was gone. I went into settings/battery and toggled the "show percentage" green slider on and off many times, it made no difference.

     

    I was about to reboot the phone to see if that helped. So I pressed the display on/off button and the home (fingerprint) button at the same time, intending to hold them down long enough to reboot the phone. However, as soon as I pressed these buttons simultaneously, the battery percentage popped back into the status line at the top of the screen and I didn't even need to reboot the phone after all.

     

    This just happened 5 minutes ago so maybe it's just an anecdote rather than data, but I thought I would share it on this thread.

  • by jonbonn,

    jonbonn jonbonn Oct 3, 2015 10:57 AM in response to dimps02
    Level 1 (18 points)
    iPhone
    Oct 3, 2015 10:57 AM in response to dimps02

    Please let us know what you find out from Apple.

     

    I can confirm 9.0.2 does not resolve the issue. My battery was at 100% all morning for several hours. I rebooted and it changed to 92%. And as usual, after the reboot, it fixes itself for awhile (already dropped to 91%).

  • by punuru,

    punuru punuru Oct 3, 2015 11:19 AM in response to jonbonn
    Level 1 (0 points)
    Oct 3, 2015 11:19 AM in response to jonbonn

    I have received a phone from T-mobile 6s+ (64 GB)  on 25th. Charging never changed . it was always showing 17% and when I restart the phone, it was showing 1%. I went to apple store on Sept 26th and got a new 6s+ ( 64 GB). You please go to store and get a new phone.

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