jonbonn

Q: iPhone 6s Plus battery percentage getting stuck

My iPhone 6s Plus battery percentage gets stuck frequently. Like for example, it will say 87% all day, and then I'll plug it in for an hour, and it will still say 87%.

 

The only fix I've found is to power the phone off and then turn it back on. Then the percentage will update correctly, and will usually continue to update properly for awhile. But eventually it gets stuck again.

 

In the 3 days since it was delivered on Friday, I've had to reboot my iPhone 6s Plus at least four times to fix this issue.

iPhone 6s Plus, iOS 9.0.1

Posted on Sep 28, 2015 12:16 PM

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Q: iPhone 6s Plus battery percentage getting stuck

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  • by jonbonn,

    jonbonn jonbonn Oct 19, 2015 8:37 AM in response to Marwat1
    Level 1 (18 points)
    iPhone
    Oct 19, 2015 8:37 AM in response to Marwat1

    Marwat1 wrote:

     

    yes all iPhone 6s have that issue. my 6s which Apple swapped 3 times but no luck. Now they goona call me on Monday lets see.

    Do you ever change the date or time on your iPhone for gaming? A lot of us previously in the thread have sort of narrowed the issue down to that behavior, although it's not an official diagnosis.

     

    If you don't mind, please give us an update on what Apple tells you when they call today. Thanks!

  • by RTY1992,

    RTY1992 RTY1992 Oct 20, 2015 5:08 AM in response to jonbonn
    Level 1 (0 points)
    Oct 20, 2015 5:08 AM in response to jonbonn

    Same problem here. Been playing the game The island castaway lost world and been changing system date and time to get extra life.

    Chatted with Apple online for 4 times, and they arranged a call yesterday.

    I told them about this discussion board and the issue, but all they could suggest was to reset to factory setting. I didn't bother because I noticed someone in this discussion board tried and it did not help.

    I haven't changed the time after the call, and the indicator works fine.

    Anyway, it seems that Apple is not taking this bug seriously.

  • by Kenny No,

    Kenny No Kenny No Oct 20, 2015 11:29 AM in response to jonbonn
    Level 1 (15 points)
    Oct 20, 2015 11:29 AM in response to jonbonn

    Same problem. I already replace a new 6s. Same result. Restore the backup many many times. Same result. Reset to factory setting. Same result. Hey! Apple, can you here me? 

  • by Mark Li,

    Mark Li Mark Li Oct 21, 2015 4:01 PM in response to jonbonn
    Level 1 (0 points)
    Oct 21, 2015 4:01 PM in response to jonbonn

    I have the same issue, iPhone 6s, battery randomly stuck on a percentage, restart then showing the corrent number. This is because I changed the datetime when I playing the Candy Crush for more lives. after i stop changing the datetime, this issue was gone. let's waiting for Apple to provide a solution in the future.

  • by sfrydah,

    sfrydah sfrydah Oct 21, 2015 9:12 PM in response to jonbonn
    Level 1 (5 points)
    Oct 21, 2015 9:12 PM in response to jonbonn

    Just updated to iOS 9.1... still same issue when I change the time... Percentage gets stuck when I initially change the time and stays @ that % until a reset. I've already swapped my phone out. My theory is Apple will NOT fix this issue. Fix = less revenue for game developers. Fix = admitting that there is an issue with new hardware "talking" to software as the iPhone 6 plus does NOT have this issue. Typical apple non response. If they don't admit it, it doesn't exist.

  • by morgan1130,

    morgan1130 morgan1130 Oct 23, 2015 2:53 PM in response to sfrydah
    Level 1 (0 points)
    Oct 23, 2015 2:53 PM in response to sfrydah

    I had the same issue since the 2nd week using my phone (early October) and I visited genius bar after 2 weeks of reset/restore with no luck. The guy suggest me to restore from DFU mode and that fixed the problem for 10 days until I updated to 9.1.

     

    The guy from genius bar told me to have the phone swapped if happened again so I might just go and do so and see if I will be lucky. While I do think it's a software issue, I am also wondering why it's not getting more attention or reported from more people?

     

    Anyways, for you already swapped to a new phone, maybe try DFU, setup as new phone then restore. At least that fixed my issue for 10 days.

  • by His Nibs,

    His Nibs His Nibs Oct 24, 2015 1:48 PM in response to jonbonn
    Level 1 (0 points)
    Oct 24, 2015 1:48 PM in response to jonbonn

    HI, been having this same issue but since I stopped changing the date the problem seems to have resolved itself. I did go to an Apple Genius Bar but the employee treated me like I was wasting her time. Not very impressed that Apple would hire someone with such a poor attitud but I digress. She told me that they were unaware of the issue & that I needed to restore my phone. I told her I had already done that but she insisted telling me I needed to so she could document it on my support ticke. Oh well I just hope this is addressed in a future update as I don't think it's a hardware issue but a software issue.

  • by RSCO,

    RSCO RSCO Oct 26, 2015 6:47 AM in response to morgan1130
    Level 1 (0 points)
    Oct 26, 2015 6:47 AM in response to morgan1130

    Ok, so what do you mean by "restore from DFU mode"?

     

    I'm having this same problem, but I don't play any games on my Iphone 6s Plus...

  • by morgan1130,

    morgan1130 morgan1130 Oct 26, 2015 9:55 AM in response to RSCO
    Level 1 (0 points)
    Oct 26, 2015 9:55 AM in response to RSCO

    Backup the phone with iTunes then DFU mode -> restore and update -> setup as new phone -> restore from iTunes backup.

    There are videos about how to enter DFU mode (power up without loading bootlog), you can just google it.

    To make sure if you successfully enter DFU mode, check if the screen is black instead of showing plug in the cable sigh, that's the difference between DFU and recovery, though on iTunes it will still says the phone is in recovery mode.

  • by jake4700,

    jake4700 jake4700 Oct 26, 2015 1:29 PM in response to morgan1130
    Level 1 (1 points)
    Oct 26, 2015 1:29 PM in response to morgan1130

    Same issue here. I do play Candy Crush and change the date, but I had this issue the day I got the phone and hadn't played Candy Crush yet. I did restore from a backup when I got the phone. (Had been on a 5s.) The only thing that fixes it is a reboot.

     

    iPhone 6s+ 64GB v9.1

  • by SimonSemtex,

    SimonSemtex SimonSemtex Oct 27, 2015 12:17 AM in response to jonbonn
    Level 1 (0 points)
    Oct 27, 2015 12:17 AM in response to jonbonn

    I'm having this issue as well with my iphone 6s.

     

    I've noticed this since day one, never changed the date.

    Though when I charge it with my computer rather than a wall plug, it seems to charge normally.

     

    Hardware or software isssue, that's totally unacceptable not to have an accurate reading of the battery status, I mean it's one the most basic features to have on a phone yet they somehow managed to mess this up...

    We shoudn't have to reboot the phone to have an accurate reading, and I can't see how this problem went passed QC undetected.

     

    Anyways, I've asked for an exchange, so just have to hope for the best.

     

    Thanks Obama!

  • by jake4700,

    jake4700 jake4700 Oct 27, 2015 8:07 AM in response to SimonSemtex
    Level 1 (1 points)
    Oct 27, 2015 8:07 AM in response to SimonSemtex

    I get this issue whether I plug it into an outlet or my computer.

  • by onegymrat,

    onegymrat onegymrat Oct 27, 2015 3:05 PM in response to jonbonn
    Level 1 (0 points)
    Oct 27, 2015 3:05 PM in response to jonbonn

    Is everyone who is having this battery indicator problem using the standard Apple charge cord?  Or another brand?  Was on chat with Apple today and he suggested that it's possible my charge cord (Monoprice Luxe) isn't very compatible and making the indicator askew.  I've been using only the Monoprice Luxe since I got the phone and it could be an issue I suppose.

  • by jake4700,

    jake4700 jake4700 Oct 27, 2015 3:26 PM in response to onegymrat
    Level 1 (1 points)
    Oct 27, 2015 3:26 PM in response to onegymrat

    I get this issue whether I plug it into an outlet or my computer.

     

    I charge using Apple cords.

  • by jonbonn,

    jonbonn jonbonn Oct 27, 2015 6:59 PM in response to onegymrat
    Level 1 (18 points)
    iPhone
    Oct 27, 2015 6:59 PM in response to onegymrat

    onegymrat wrote:

     

    Is everyone who is having this battery indicator problem using the standard Apple charge cord?  Or another brand?  Was on chat with Apple today and he suggested that it's possible my charge cord (Monoprice Luxe) isn't very compatible and making the indicator askew.  I've been using only the Monoprice Luxe since I got the phone and it could be an issue I suppose.

    The problem isn't that the iPhone isn't charging. It's only that the battery percentage gets stuck. It gets stuck charging and gets stuck when running the battery down. It actually does charge. It actually does drain. The battery percentage just doesn't update.

     

    I don't see how that would have anything to do with the cable used. Especially since it gets stuck on battery too.

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