Anne James

Level 1 (5 points)

Q: No sound for calls

Iphone 5c

I cannot hear sound for calls in the ear piece. People can hear me speak, and I can hear them if I put it on speaker, or use headphones.

No recent trauma to phone, seems to have happened in the last week or so. Could it have to do with the update?

iMac, Mac OS X (10.6.7)

Posted on Sep 28, 2015 12:24 PM

I have this question too

Q: No sound for calls

All replies

Helpful answers

by sterling r,

sterling r Sep 29, 2015 9:25 AM in response to Anne James
Community Specialists

Sep 29, 2015 9:25 AM in response to Anne James

Howdy Anne James,

It sounds like you can hear people on a call with a headset plugged in, but cannot hear it from the built in receiver ear piece. I would recommend you use the troubleshooting in the following article about that very issue:

If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone

CLOS
Reply options

Link to this post

by Anne James,

Anne James Sep 29, 2015 10:49 AM in response to sterling r
Level 1 (5 points)

Sep 29, 2015 10:49 AM in response to sterling r

I tried all of those already before posting on the forums.
Reply options

Link to this post

by sterling r,

sterling r Sep 29, 2015 12:55 PM in response to Anne James
Community Specialists

Sep 29, 2015 12:55 PM in response to Anne James

If none of the troubleshooting in the article has worked for you, then you will likely need service on your phone. You can set that up with the last link in the article by reaching out to Apple:

If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
Reply options

Link to this post