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iPad Air - "This message has not been downloaded from the server."

I have an email in my Outlook mailbox that will not delete or move. It was originally received Aug 12, 2015. Upon attempting to delete or move it the email header displays but the body of the email says, "This message has not been downloaded from the server." How do I get rid of it? It does not display on my iPhone, just my iPad.

iPad Air, iOS 9.0.1, Outlook email

Posted on Sep 28, 2015 12:51 PM

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4 replies

Oct 9, 2015 12:55 PM in response to DeaconDay

Did your issue get resolved? I had the same problem. I had an email that was "not...download from the server" wouldn't delete from my mailbox. Here's how I got rid of it. With my mail app closed, I went to Settings > Mail, Contacts, Calendars, then selected the account with the problematic email. There, I simply turned the Mail tab off for a few seconds and then turned it back on. When back on, the email was no longer in my mailbox.


iPhone 6 Plus, iOS 9.1, Outlook email

iPad Air - "This message has not been downloaded from the server."

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