Matt Misch
Level 1 (5 points)

Q: iWatch - apple pay, card not available

I have used Apple Pay on my iWatch numerous times with no problems. Now when I try to use it no matter which card I make "default", it says "card currently not available". I pulled out my iPhone and Apple Pay worked just fine. I restarted both my watch and phone to no avail. Any help out there?

Posted on Sep 28, 2015 1:29 PM

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Matt Misch

Q: iWatch - apple pay, card not available

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  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Sep 29, 2015 10:51 AM in response to Matt Misch
    Level 8 (39,635 points)
    Apple Watch
    Sep 29, 2015 10:51 AM in response to Matt Misch

    Hi Matt

     

    Whilst I appreciate that you have made payments successfully before, it is possible that your watch was not presented correctly to the terminal on more recent occasions. (If your payment details cannot be read by the terminal, it will result in a card not available message).

     

    To use Apple Pay on your watch, quickly double-press the side button. Your default card will be displayed. If you have added other cards and wish to use one of them instead, swipe to switch between cards. With your preferred card displayed, hold your watch up to the terminal:

     

    - The watch face should be facing and parallel with the terminal's own screen (you should not be able to see the watch face whilst paying), aligned centrally with the contactless logo on the terminal screen and held closer than 10cm.

    - It should be held in that position for up to a few seconds, until you hear the confirmation beep and haptic pulse.