Q: New but slow iMac
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Sep 28, 2015 3:27 PMby Old Toad,Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
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Sep 28, 2015 3:58 PMby Niku,Here's what I see on the screen when I try to upload my Etrecheck file;
There was an issue uploading your image. Please ensure the image file name only includes accepted characters (letters a-z, numbers 0-9, spaces, dashes or underscores), the image is an accepted file type (.jpg, .gif or .png,) and the image is smaller than 2 MB.
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Sep 28, 2015 4:02 PMby Niku,Maybe this time.
EtreCheck version: 2.4.2 (142)
Report generated 9/28/15, 4:01 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (27-inch, Late 2013) (Technical Specifications)
iMac - model: iMac14,2
1 3.2 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: (What does this mean?)
NVIDIA GeForce GT 755M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 5 days
Disk Information: (What does this mean?)
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.03 GB (963.38 GB free)
Core Storage: disk0s2 999.35 GB Online
USB Information: (What does this mean?)
Seagate Backup+ Desk M 3 TB
EFI (disk2s1) <not mounted> : 315 MB
Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive : 3.00 TB (2.97 TB free)
SanDisk SanDisk Sansa Clip+ 3.93 GB
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Anywhere
Kernel Extensions: (What does this mean?)
/Library/Extensions
[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]
/System/Library/Extensions
[loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.avira.antivirus.general.agent.plist [Click for support]
[loaded] com.avira.antivirus.ipm.ui.plist [Click for support]
[loaded] com.avira.antivirus.notifications.agent.plist [Click for support]
[loaded] com.avira.antivirus.odscan.default.plist [Click for support]
[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]
[running] com.avira.antivirus.systray.plist [Click for support]
[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]
[loaded] com.avira.antivirus.update.default.plist [Click for support]
[running] com.avira.helper.avstats.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.avira.antivirus.dbcleaner.plist [Click for support]
[loaded] com.avira.antivirus.ipm.loader.plist [Click for support]
[running] com.avira.helper.watchdox.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.surteesstudios.Bartender.BartenderInstallHelper.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Opera Application (/Applications/Opera.app)
Google Chrome Application (/Applications/Google Chrome.app)
App Store Application (/Applications/App Store.app)
Dropbox Application (/Applications/Dropbox.app)
Elmedia Player UNKNOWN (missing value)
QuickTime Player Application (/Applications/QuickTime Player.app)
Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
EZ Vinyl Converter Application (/Applications/EZ Vinyl Converter.app)
Smart Scroll Application (~/.Trash/Smart Scroll 4.0.5.prefPane/Contents/MacOS/Smart Scroll.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Stock + Pro Application (/Applications/Stock + Pro.app)
Internet Plug-ins: (What does this mean?)
FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]
Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]
Flip4Mac WMV Plugin: Version: 3.3.6.2 - SDK 10.7 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: (What does this mean?)
Adblock Plus
AdBlock
Grammarly Spell Checker & Grammar Checker
Audio Plug-ins: (What does this mean?)
Hear: Version: 1.2.4 - SDK 10.10 [Click for support]
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Smart Scroll [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.03 GB Disk used: 35.65 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 3.00 TB
Total number of backups: 46
Oldest backup: 2015-08-19 22:05:31 +0000
Last backup: 2015-09-28 22:31:49 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.03 GB X 3)
Top Processes by CPU: (What does this mean?)
8% WindowServer
5% savapi
3% Boom 2
3% coreaudiod
2% fontd
Top Processes by Memory: (What does this mean?)
893 MB com.apple.WebKit.WebContent(2)
881 MB kernel_task
369 MB Safari
319 MB savapi
254 MB Mail
Virtual Memory Information: (What does this mean?)
1.08 GB Free RAM
6.92 GB Used RAM (1.80 GB Cached)
16 MB Swap Used
Diagnostics Information: (What does this mean?)
Sep 25, 2015, 05:25:33 PM /Library/Logs/DiagnosticReports/Preview_2015-09-25-172533_[redacted].hang
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Sep 28, 2015 4:15 PMby Old Toad,First uninstall Avira according to the cevelopers instructions. It's not needed and AV software is know to cause performance issues.
How to uninstall Avira Free Antivirus for Mac
Uninstalling Avira Mac Security
Also reboot to clear out temporary cache and swap files. I'm an advocate of rebooting daily.
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Sep 28, 2015 4:08 PMby Allan Eckert,Uninstall Avira. It is a worthless scam on the Mac. All it does is use computer resources to cause problems.
You really should look at the items you are starting at login. I doubt that you will be using them all the time. Having them running when not being used can slow you Mac down.
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Sep 28, 2015 5:20 PMby Niku,HelpfulI'm surprised that neither of you said anything about security, the one red note. I had left the door open by accident. I normally have it set at "Mac App store and identified developers." Anyway, I restarted my computer and reduced the number of apps opening at start up. I'll check on the effect of Avira later.
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Sep 28, 2015 5:36 PMby John Galt,Use Avira's uninstaller. It will be in your Mac's Utilities folder, unless you moved or deleted it.
Like most ill-conceived garbage Avira's installer is not completely effective. The following will require manual removal:
~/Library/Application Support/Avira
/Library/Application Support/Avira
~/Library/Saved Application State/com.avira.uninstall.savedState
~/Library/Saved Application State/com.avira.controlcenter.savedState
/var/log/com.avira.helper.watchdox.log
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Sep 28, 2015 8:43 PMby Niku,You noticed that it isn't a 2015 model. That caught me by surprise, too. I thought it was until I had to look in "About this Mac" for some reason.I don't quite understand how or why it happened, but I got the 2013 set from the Apple store. That's all I can say, except that they were unable to fix my older set. An independent repair shop had told me that it couldn't be fixed, but I went to Apple for one last try. That turned out to be a good move. It's still a mystery to me, one that I don't choose to explore.
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Sep 28, 2015 9:12 PMby John Galt,I'm confused because the only 27 inch models Apple sells now are considered late 2014 or mid 2015 models. The "About This Mac" information window has been known to show inaccurate information. If that is the case it may be rectified in the future with an OS X update, or by applying the OS X Yosemite 10.10.5 Combo Update.
No matter though, as long as it's either new or refurbished from Apple, and you purchased it through the online or retail Apple Store, you are eligible for Apple's complimentary 90 day telephone or chat support. You can always avail yourself of that. Be sure to contact Apple using the Contact Us link below.
Either way you should get rid of Avira. The instructions I posted above will accomplish that. Never use any so-called "cleaners" or "zappers" to uninstall software.
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Sep 28, 2015 9:22 PMby Niku,I don't think you're right. I'm not going to bother checking now, but it seems to me that on previous shopping tours, I found that Apple was selling models from many years, so if they could do it Online, they could do it in their stores. As to the telephone support, I may be wrong, but the last time I talked to apple, I think that she said that I had the regular three-year membership, starting in August of 2015.This would be the second three-year Apple Care Protection Plan for me. In any event, I am one counted fellow.
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Sep 29, 2015 6:15 AMby Niku,HelpfulI got the following from you this morning.
"
To definitively identity your model, choose System Report from the About This Macwindow.
The Model Identifier appearing under Hardware Overview is truth. Everything else is rumor."
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I don't know why that doesn't appear here, but I'm glad I looked again, because I found some things that I hadn't noticed before, things that were very helpful, very enlightening, including the MANUAL. I'm now going through them one-by-one, and I've already learned useful things. By the way, I meant to say CONTENTED, not counted.
