New but slow iMac

Here's what I see on the screen when I try to upload my Etrecheck file;

There was an issue uploading your image. Please ensure the image file name only includes accepted characters (letters a-z, numbers 0-9, spaces, dashes or underscores), the image is an accepted file type (.jpg, .gif or .png,) and the image is smaller than 2 MB.

Maybe this time.

EtreCheck version: 2.4.2 (142)

Report generated 9/28/15, 4:01 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: (What does this mean?)

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: about 5 days

Disk Information: (What does this mean?)

APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.03 GB (963.38 GB free)

Core Storage: disk0s2 999.35 GB Online

USB Information: (What does this mean?)

Seagate Backup+ Desk M 3 TB

EFI (disk2s1) <not mounted> : 315 MB

Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive : 3.00 TB (2.97 TB free)

SanDisk SanDisk Sansa Clip+ 3.93 GB

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Anywhere

Kernel Extensions: (What does this mean?)

/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]

/System/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Click for support]

Launch Agents: (What does this mean?)

[loaded] com.avira.antivirus.general.agent.plist [Click for support]

[loaded] com.avira.antivirus.ipm.ui.plist [Click for support]

[loaded] com.avira.antivirus.notifications.agent.plist [Click for support]

[loaded] com.avira.antivirus.odscan.default.plist [Click for support]

[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]

[running] com.avira.antivirus.systray.plist [Click for support]

[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]

[loaded] com.avira.antivirus.update.default.plist [Click for support]

[running] com.avira.helper.avstats.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avira.antivirus.dbcleaner.plist [Click for support]

[loaded] com.avira.antivirus.ipm.loader.plist [Click for support]

[running] com.avira.helper.watchdox.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.surteesstudios.Bartender.BartenderInstallHelper.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Opera Application (/Applications/Opera.app)

Google Chrome Application (/Applications/Google Chrome.app)

App Store Application (/Applications/App Store.app)

Dropbox Application (/Applications/Dropbox.app)

Elmedia Player UNKNOWN (missing value)

QuickTime Player Application (/Applications/QuickTime Player.app)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

EZ Vinyl Converter Application (/Applications/EZ Vinyl Converter.app)

Smart Scroll Application (~/.Trash/Smart Scroll 4.0.5.prefPane/Contents/MacOS/Smart Scroll.app)

MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)

Stock + Pro Application (/Applications/Stock + Pro.app)

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]

Flip4Mac WMV Plugin: Version: 3.3.6.2 - SDK 10.7 [Click for support]

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10

Safari Extensions: (What does this mean?)

Adblock Plus

AdBlock

Grammarly Spell Checker & Grammar Checker

Audio Plug-ins: (What does this mean?)

Hear: Version: 1.2.4 - SDK 10.10 [Click for support]

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Smart Scroll [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.03 GB Disk used: 35.65 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 3.00 TB

Total number of backups: 46

Oldest backup: 2015-08-19 22:05:31 +0000

Last backup: 2015-09-28 22:31:49 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.03 GB X 3)

Top Processes by CPU: (What does this mean?)

8% WindowServer

5% savapi

3% Boom 2

3% coreaudiod

2% fontd

Top Processes by Memory: (What does this mean?)

893 MB com.apple.WebKit.WebContent(2)

881 MB kernel_task

369 MB Safari

319 MB savapi

254 MB Mail

Virtual Memory Information: (What does this mean?)

1.08 GB Free RAM

6.92 GB Used RAM (1.80 GB Cached)

16 MB Swap Used

Diagnostics Information: (What does this mean?)

Sep 25, 2015, 05:25:33 PM /Library/Logs/DiagnosticReports/Preview_2015-09-25-172533_[redacted].hang

I'm surprised that neither of you said anything about security, the one red note. I had left the door open by accident. I normally have it set at "Mac App store and identified developers." Anyway, I restarted my computer and reduced the number of apps opening at start up. I'll check on the effect of Avira later.

You noticed that it isn't a 2015 model. That caught me by surprise, too. I thought it was until I had to look in "About this Mac" for some reason.I don't quite understand how or why it happened, but I got the 2013 set from the Apple store. That's all I can say, except that they were unable to fix my older set. An independent repair shop had told me that it couldn't be fixed, but I went to Apple for one last try. That turned out to be a good move. It's still a mystery to me, one that I don't choose to explore.

I don't think you're right. I'm not going to bother checking now, but it seems to me that on previous shopping tours, I found that Apple was selling models from many years, so if they could do it Online, they could do it in their stores. As to the telephone support, I may be wrong, but the last time I talked to apple, I think that she said that I had the regular three-year membership, starting in August of 2015.This would be the second three-year Apple Care Protection Plan for me. In any event, I am one counted fellow.

I got the following from you this morning.

"

To definitively identity your model, choose System Report from the About This Macwindow.

The Model Identifier appearing under Hardware Overview is truth. Everything else is rumor."

----

I don't know why that doesn't appear here, but I'm glad I looked again, because I found some things that I hadn't noticed before, things that were very helpful, very enlightening, including the MANUAL. I'm now going through them one-by-one, and I've already learned useful things. By the way, I meant to say CONTENTED, not counted.

I meant to show you what I found. Here it is.

FINAL, FINAL

My old mac came with 4GB memory. I thought that increasing the memory might increase its speed, but when I added 4 more GB, there was absolutely no difference in any way that I could detect. My new Mac came with 8 GB. Now, if doubling the memory achieved nothing, isn't it safe to assume that adding even more would accomplish nothing?