-
All replies
-
Helpful answers
-
Sep 29, 2015 3:37 AM in response to murdoch56by Winston Churchill,Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your mobile device.
If you are still having problems, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.
-
-
Sep 29, 2015 7:44 AM in response to Winston Churchillby murdoch56,thank you for your reply not much luck so far the airplay icon returns when mirroring option is on ,quality not 100%.
-
Sep 29, 2015 8:08 AM in response to murdoch56by Winston Churchill,Then it sounds like a network matter. Take a look at the links I provided in the 2nd half of my post.