Latest iTunes version is not recognizing drivers for Windows 10

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Level 1

12 points

Latest iTunes version is not recognizing drivers for Windows 10

I have a Windows10 machine. None of my devices (iphone, ipad, multiple ipods) are being recognized since updating to the latest version of iTunes as of 9/28/15. I have updated my iphone6 and ipad, iTunes, powered them off, tried different cables, different USB ports and nothing works. The instructions don't cover Windows10. I don't want to reinstall iTunes. I finally got everything cleaned up and cataloged the way I wanted, which took an immense time to clean up. I don't see conflicts in the device drivers. In fact I don't see the reference to the device at all. Any suggestions besides uninstalling/reinstalling iTunes?

iPhone 6, iOS 9.0.1, ipad, ipod

Posted on Sep 28, 2015 3:21 PM

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Answer 1

Sep 28, 2015 6:42 PM in response to tx4emel

I have this same issue - tried to connect my ipod (gen 6) and get the error message "iTunes has detected an iPod but it is not recognized." Win 10 Device Manager tells me there is a driver problem, but when I try to look for an updated driver, it tells me my driver is up to date. Troubleshooting my iPod leads me nowhere.

I just uninstalled and reinstalled iTunes. I'm not sure if the issue occurred since updating to Windows 10, or since installing the latest version of iTunes - since I haven't attempted to connect a device since updating to Windows 10 (I generally sync my iPhone and iPad over WiFi). It looks like this is a known issue. Any help???

Thanks!

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Answer 2

Sep 28, 2015 7:30 PM in response to CarolinaGirl88

My solution to the above problem: I uninstalled and reinstalled iTunes (follow the instructions exactly in the support article here: https://support.apple.com/en-us/HT204313 )

iTunes now recognizes and will sync my iPod and iPhone (6th gen nano, iPhone 4 with iOS 7.1 or whatever the last supported iOs update was).

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Answer 3

Sep 28, 2015 7:31 PM in response to tx4emel

My solution to the above problem: I uninstalled and reinstalled iTunes (follow the instructions exactly in the support article here: https://support.apple.com/en-us/HT204313 )

iTunes now recognizes and will sync my iPod and iPhone (6th gen nano, iPhone 4 with iOS 7.1 or whatever the last supported iOs update was).

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Answer 4

tx4emel Author

Level 1

12 points

Oct 2, 2015 8:48 AM in response to CarolinaGirl88

Thank you for the update. I had previously sync'd successfully on Win10. It wasn't until the last iTunes update that it became an issue. I have done a LOT of customization of iTunes data on my songs and really don't want to do that. Going to wait to see if Apple will fix. It is absurd to break functionality and expect the customer to have reinstall. Poor customer experience on Apple's part. I appreciate your response and level of detail.

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Answer 5

turingtest2

Level 10

278,351 points

Oct 15, 2015 10:05 AM in response to tx4emel

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

If that hasn't fixed things see Troubleshooting issues with iTunes for Windows updates. A full tear down and rebuild may be in order. Waiting for the next iTunes update may not necessarily fix things for you once they have gone wrong.

tt2

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Answer 6

tx4emel Author

Level 1

12 points

Oct 18, 2015 8:52 AM in response to turingtest2

Thanks for this suggestion. Unfortunately, the device doesn't even appear in the list of USB devices. Maybe that is the problem. Maybe I need to revert the device to factory settings and try that. I just became a first time grandmother so it may take me some time to get back to it but wanted to say thank you for the suggestion.

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Answer 7

Stsrc03

Level 1

20 points

Oct 18, 2015 8:59 AM in response to tx4emel

Same here on the itunes problem,not becoming a grandparent,well not that im aware anyway

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Answer 8

tx4emel Author

Level 1

12 points

Oct 23, 2015 3:49 PM in response to Stsrc03

iTunes just posted an update. Downloaded it and it 1) recognized my devices 2) sync'd music photo, etc.

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