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Sep 29, 2015 2:15 AM in response to mawmaw13by Jan Hedlund,Basic troubleshooting steps can be found in the following article:
Unfortunately, a hardware problem (such as a bad solder connection involving the audio circuits) cannot be ruled out. If the device is under warranty/guarantee, contact Apple or the reseller. Otherwise, you may want to let a service provider take a look at the phone.