gtrazanka
Level 1 (0 points)

Q: Apple Watch saying card already in wallet but it is not there.

I got my new Apple watch and added my cards that were on my iPhone wallet, the Mastercard said I had to verify which I did and about a day later it showed and is working on the watch. My Amex said verifying but never showed approval, I deleted it and tried again, this time it told me it was already in my wallet on my watch but it does not show and cannot be selected.

 

I deleted it from my phone called AMEX they showed it was not longer connected to Apple Pay. I tried from both the phone and Watch app, it will let me add it back to the phone but the watch still says it is already in wallet.

 

Any other suggestions?

Apple Watch, watchOS 2, This is on iPhone 6+

Posted on Sep 28, 2015 7:45 PM

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gtrazanka

Q: Apple Watch saying card already in wallet but it is not there.

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 29, 2015 2:53 AM in response to gtrazanka
    Level 7 (28,975 points)
    Apple Watch
    Sep 29, 2015 2:53 AM in response to gtrazanka

    Hi

     

    Given that you have already contacted your card issuer, next contact Apple Support:

     

    https://www.apple.com/support/watch/contact/

  • by bykim76,

    bykim76 bykim76 Oct 8, 2015 6:56 PM in response to gtrazanka
    Level 1 (0 points)
    Oct 8, 2015 6:56 PM in response to gtrazanka

    I ran into the same issues with a VISA, I kept getting "The card is already in wallet". After trying multiple things to no avail, I gave up. I decided to add my secondary credit card, an AMEX. That loaded to my watch just fine. Encouraged, I thought I'd try adding the VISA again, it loaded onto the watch without any issues!

     

    If you have another card to go through the setup process with, maybe you can give this a try. It might have been a fluke or I got lucky, but it worked for me. By going through the setup process with another card, it might have cleared the session that got stuck.

  • by stoecs,

    stoecs stoecs Nov 4, 2015 4:42 AM in response to bykim76
    Level 1 (0 points)
    Nov 4, 2015 4:42 AM in response to bykim76

    This worked for me too!  I was getting an error using my Discovery via apple pay so I deleted it and for the past 2 days have been getting an error that this card is already in my wallet when trying to add it back in.  Added in an Amex and then my Discovery was able to be added

     

    Thank you!

  • by hybsupport,

    hybsupport hybsupport Nov 30, 2015 6:45 AM in response to gtrazanka
    Level 1 (0 points)
    Nov 30, 2015 6:45 AM in response to gtrazanka

    Same issue here on iPhone 6S+. Amex card added, then came up with message "card deleted" and can now not re-add as "The card is already in the wallet". Don't have another card to add instead. Have tried Amex, reset, etc with no luck. Any other suggestions would be great!

  • by Danny Guerra,

    Danny Guerra Danny Guerra Jan 4, 2016 11:43 PM in response to gtrazanka
    Level 1 (0 points)
    Jan 4, 2016 11:43 PM in response to gtrazanka

    Same thing happened to me after I deleted my card. I had to reset my iPhone and set it up all over again, but it resolved it. If you restore from a back up, make sure it's one that you made before you deleted your card from wallet or one before you added the card. Either way, a complete reset or a restore from a point before that error should resolve the issue. It worked for me.

  • by SWNazian,

    SWNazian SWNazian Feb 22, 2016 9:20 PM in response to gtrazanka
    Level 1 (0 points)
    Feb 22, 2016 9:20 PM in response to gtrazanka

    After numerous attempts, I came upon a solution mentioned in a different but related thread that worked for me (basic issue was an inability to re-add an Amex card because the iPhone 6S continually told me it was already in the wallet -- root cause had been signing out of iCloud in an attempt to fix a different problem)...

     

    Go into settings and change your passcode (Settings, Touch ID & Passcode, Change Passcode).  You'll need to enter your current passcode, enter a new one and confirm it).  Once I did this, I was able to enter the Amex Card that the phone thought was already in my wallet.  Since I use a reasonably complex alphanumeric passcode, after I confirmed that Apple Pay was now behaving, I changed the PassCode back to my old one (for convenience).

     

    Hope this helps!

    Steve

  • by Plymchick86,

    Plymchick86 Plymchick86 Mar 21, 2016 10:22 AM in response to SWNazian
    Level 1 (0 points)
    Mar 21, 2016 10:22 AM in response to SWNazian

    Thank you!!