JazzieFayy

Q: My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire.  I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:07 AM

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Q: My iPhone 6s home button is really hot and the device won't turn on

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  • by Zhaobello,

    Zhaobello Zhaobello Oct 11, 2015 7:35 PM in response to tivoboy
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    Oct 11, 2015 7:35 PM in response to tivoboy

    My incident was definitely not triggered the same way as yours. I really don't know what triggered mine but from what I've read so far, many people have had their alarms set before their incidents. Maybe the alarm might be a possible cause. Nonetheless I will try replicating your scenario and see what happens. Please note that I've exchanged my 6s with the issues for another 6s 64GB TSMC A9 iOS 9.1 PB 4 on 9/30 and have not experienced any problems to date. I will update the forum with the result.

  • by Peter Allday,

    Peter Allday Peter Allday Oct 12, 2015 1:20 AM in response to Zhaobello
    Level 1 (10 points)
    Oct 12, 2015 1:20 AM in response to Zhaobello

    When it happened to me I had no alarms set.  The phone was also in my pocket, and I had checked the time on it a couple of minutes before. I was moving around at the time, so the phone was not stationary. I'm still waiting for the replacement phone to arrive, but hopefully that will have no issues.

  • by Peter Allday,

    Peter Allday Peter Allday Oct 12, 2015 2:59 AM in response to Peter Allday
    Level 1 (10 points)
    Oct 12, 2015 2:59 AM in response to Peter Allday

    One thought about possible causes.  Did anyone setup their phone as a new phone, rather than restore from backup?

     

    I know that in the past when I upgraded to my iPhone 4 I restored from backup, and that caused a problem as the phone didn't like that, and later I had to reset and install from new to stop it from crashing.

     

    I'm just asking as my replacement is arriving tomorrow, and if that is the reason I will go through the long process of installing everything from scratch, but if not I won't bother.

     

    Thanks

  • by Phoenix-Ashes,

    Phoenix-Ashes Phoenix-Ashes Oct 12, 2015 3:12 AM in response to Peter Allday
    Level 1 (5 points)
    Oct 12, 2015 3:12 AM in response to Peter Allday

    I Set mine up as a new phone and the burning button issue happened after a few days, so I don't think restoring a backup is a cause of the issue...

     

    Thanks

  • by zaxxon72,

    zaxxon72 zaxxon72 Oct 12, 2015 4:03 AM in response to tivoboy
    Level 1 (0 points)
    Oct 12, 2015 4:03 AM in response to tivoboy

    Haven't gotten my 6s yet, no wonder with such news. I closely follow this forum and twitter to spot trends.

     

    What I often read: hot touchid (TorchID, anyone?) happen when people go to bed or have the phone in the pockets for a long time.

     

    Conjecture: The brand new, super fast touchid sensor goes into overdrive, tries to read fingerprints at ludicrous speed (it's a feature, not a but) and wastes power in the process. This power is released as heat.

     

    Does anyone notice how long their phone was sleeping before they encounter TorchID?

  • by Zhaobello,

    Zhaobello Zhaobello Oct 12, 2015 5:23 AM in response to Peter Allday
    Level 1 (0 points)
    Oct 12, 2015 5:23 AM in response to Peter Allday

    Restored from backup for both the first phone with the issues and the replacement with no issues. So there doesn't seem to be a relationship in my particular experience.

  • by Zhaobello,

    Zhaobello Zhaobello Oct 12, 2015 5:29 AM in response to zaxxon72
    Level 1 (0 points)
    Oct 12, 2015 5:29 AM in response to zaxxon72

    My phone was not asleep when the issues appeared. It was actually on, but lying face up and inactive on my desk. The screen went black suddenly and that's when I hit the home button to wake it and felt the burning hot home button and unresponsive phone. No alarms set, was not in my pocket at all. Mysterious.

  • by AnKaLo,

    AnKaLo AnKaLo Oct 12, 2015 8:08 AM in response to JazzieFayy
    Level 1 (0 points)
    Oct 12, 2015 8:08 AM in response to JazzieFayy

    Mine turned off, remained hot for a while and finally the hard reset worked to turn it back on. Hope it is a fixable issue!

  • by Stuart M,

    Stuart M Stuart M Oct 12, 2015 8:14 AM in response to JazzieFayy
    Level 1 (0 points)
    Desktops
    Oct 12, 2015 8:14 AM in response to JazzieFayy

    So far, updating to the 9.1B4 iOS has not seen the issue return after three previous "incidents". I believe there is a public beta signup if you feel brave enough. This might suggest it isn't hardware related (and hence no Apple diagnostic has yet to pick it up). For now I'm hanging on to my 6S rather than swap it out.

  • by botsmack,

    botsmack botsmack Oct 12, 2015 8:35 AM in response to Peter Allday
    Level 1 (10 points)
    Oct 12, 2015 8:35 AM in response to Peter Allday

    Just to add more details, mine was setup as a new phone. I'm not using alarms. It was just laying face up not charging or plugged in.

  • by cchandl,

    cchandl cchandl Oct 12, 2015 11:12 AM in response to botsmack
    Level 1 (0 points)
    Oct 12, 2015 11:12 AM in response to botsmack

    Also had the same issue starting about 1-2 weeks after getting the 6S 128GB.    Woke up this morning with screen unresponsive phone and the hot home button issue.  I did the hard reset and phone was fine and put phone back on my desk.  Within few minutes of sitting on my desk it happened again.

     

    • 6S 128GB (samsung, i think)
    • Happens when plugged in or unplugged.
    • My phone was restored from previous phone
    • Each time has happened when idle/screen off.  But my wife claims hers (same model) happened while actively using it (screen just goes black).  Mine has been more frequent, though.

     

    Has anyone had luck with no-hassle replacement from Apple through the apple store?

  • by Stereobot,

    Stereobot Stereobot Oct 12, 2015 1:29 PM in response to s_mcleod
    Level 1 (0 points)
    Oct 12, 2015 1:29 PM in response to s_mcleod

    "is Apple hiding posts regarding people getting burned from the hot home button?"

     

    I wouldn't doubt it.  Doing so will likely prevent the post from appearing in the google search result pages for "burn" related searches and thus help reduce negative publicity.   See the "Apple Support Communities Use Agreement"  #5 in the list - Apple reserves the right to edit or do whatever they want with these posts.

     

    This isn't to say Apple is trying to sweep this under the rug forever - I would hope not anyway.  Maybe they want to minimize exposure until they figure out a PR friendly response to this issue.  It's just business, I would probably do the same thing.

     

    I also have a 6s that turned off - very possible that the battery just ran out, I hadn't touched it in a number of hours.  What is interesting is that I let my iPhone charge overnight and it didn't actually charge more than ~12%. I was using the plug and cable that came with the phone which worked fine with my wife's iPhone, so I know the charger isn't the issue.  I only saw it got that much juice after I finally found out that holding the power button and home button for 10 seconds turns the device back on and AFTER I sat on the phone with my cell provider for an hour to get a replacement iPhone sent to me.  All morning until I got the phone back on the home button was warm but it was far from hot, maybe because my battery was so low...   It is charging again per normal but I think I'm still gonna have it replaced.

  • by Stereobot,

    Stereobot Stereobot Oct 12, 2015 1:35 PM in response to Zhaobello
    Level 1 (0 points)
    Oct 12, 2015 1:35 PM in response to Zhaobello

    My iPhone 6s space grey 64GB - same issue as everyone else.  I did have my alarm set but I have it set for every week day. This issue started Sunday evening.

     

    I'm not an expert but to me this seems hardware related - why else would the home button be getting warm/hot to the touch?  When is that ever supposed to happen?  If there isn't software that makes the home button warm then it would have to be a fault in the hardware, probably a short between the battery and home button and whatever else, I don't know the actual path.  Energy converts to heat when traveling through a conductor.  The constant heat from the power button means energy from the battery is actively being used.

  • by Stuart M,

    Stuart M Stuart M Oct 12, 2015 2:23 PM in response to Stereobot
    Level 1 (0 points)
    Desktops
    Oct 12, 2015 2:23 PM in response to Stereobot

    No, it could be software related if something was in a loop continually reading the TouchID sensor then I'd expect it to heat up. If it were a hardware short then it would be all the time and a "hard reset" wouldn't fix it. Without a definite reproducible use case, this might take a while to find the edge case as clearly not everybody is having an issue. So far, since updating to 9.1B4 I have not had this return after three previous incidents. Not saying this is significant statistically but otherwise I'm not doing anything different with my phone so far....

  • by Stuart M,

    Stuart M Stuart M Oct 12, 2015 2:24 PM in response to Stereobot
    Level 1 (0 points)
    Desktops
    Oct 12, 2015 2:24 PM in response to Stereobot

    No, it could be software related if something was in a loop continually reading the TouchID sensor then I'd expect it to heat up. Remember the TouchID usual works in a split second so it probably never gets warm under "normal" access.

     

    If it were a hardware short then it would be all the time and a "hard reset" wouldn't fix it. Without a definite reproducible use case, this might take a while to find the edge case as clearly not everybody is having an issue. So far, since updating to 9.1B4 I have not had this return after three previous incidents. Not saying this is significant statistically but otherwise I'm not doing anything different with my phone so far....

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