JazzieFayy

Q: My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire.  I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:07 AM

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Q: My iPhone 6s home button is really hot and the device won't turn on

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  • by Stereobot,

    Stereobot Stereobot Oct 12, 2015 2:39 PM in response to Stuart M
    Level 1 (0 points)
    Oct 12, 2015 2:39 PM in response to Stuart M

    ahhh good point!  I'm glad I threw in my little disclaimer about not being an expert.. lol

     

    I'm running 9.0.1 still. Thanks for the reply, I may re-consider exchanging my device. 

  • by Stereobot,

    Stereobot Stereobot Oct 12, 2015 2:44 PM in response to Stuart M
    Level 1 (0 points)
    Oct 12, 2015 2:44 PM in response to Stuart M

    good point!  I'm glad I threw in my little disclaimer about not being an expert.. lol

     

    I'm running 9.0.1 still. Thanks for the reply, I may re-consider exchanging my device.

  • by willzzzzzzzz,

    willzzzzzzzz willzzzzzzzz Oct 13, 2015 5:14 AM in response to JazzieFayy
    Level 1 (0 points)
    Oct 13, 2015 5:14 AM in response to JazzieFayy

    I wanted to add myself to this list:

    Woke up this morning with the 6S 64GB 9.0.2 not coming on and the home button extremely hot.  Tried different charging cords and still same issue. Finally read in this forum to reset the phone.  Phone has been working for the last 45 minutes after reset.  On chat with Apple now, trying to get them to tell me what the next step should be.  Gave them a link to this forum... waiting to see what they say next.

  • by mastodfow,

    mastodfow mastodfow Oct 13, 2015 8:25 AM in response to willzzzzzzzz
    Level 1 (0 points)
    Oct 13, 2015 8:25 AM in response to willzzzzzzzz

    I have the 6S 64GB 9.0.2 and this just happened to me, too.

  • by pet2001,

    pet2001 pet2001 Oct 13, 2015 9:30 AM in response to mastodfow
    Level 1 (0 points)
    Oct 13, 2015 9:30 AM in response to mastodfow

    Launch day iPhone 6s had the TorchID issue two times on 4th and 5th day of use.

    Asked Apple Support for changing the Device. Replacement Phone arrived 01. October.

    No problems with iOS 9.02 for 12 days. Today on day 13 it locked up again. The Home Button wasn't hot.

    No reaction on pressing home or power button. No reaction to "Hey Siri" and no reaction to Home and Slide (unvisible) camera slider and pushing Volume Buttons for taking photos while Home Screen was black.

    After pressing Home/Power for 10 Seconds it is working again.

     

    So, replacing the device by a new one did not resolve the issue for me.

    It is annoying.

     

    Fix it Apple!

  • by cchandl,

    cchandl cchandl Oct 13, 2015 9:36 AM in response to JazzieFayy
    Level 1 (0 points)
    Oct 13, 2015 9:36 AM in response to JazzieFayy

    Has anyone had this issue when their phone has NOT just come out of long idle (such as screen off overnight)?  Is this happening to anyone after you've used your phone for say 10 min or more at a time?

     

    My phone was still working fine when I checked it early this morning, so I picked it up to adjust the alarm clock settings.  Within a few seconds it just froze on the alarm clock screen - screen on but completely unresponsive.  A minute or so later, the screen went black and required a hard reset.  However I waited a few minutes, and the home button never got hot.  I'm sure the problems are related, but this was the first time it happened while actively using it.

  • by Zhaobello,

    Zhaobello Zhaobello Oct 13, 2015 9:51 AM in response to cchandl
    Level 1 (0 points)
    Oct 13, 2015 9:51 AM in response to cchandl

    My phone was active but just idle for maybe a minute or two when my hot button and black screen occurred (both at same time). So far there doesn't seem to be any common trigger among all of the reports.

  • by cchandl,

    cchandl cchandl Oct 13, 2015 10:08 AM in response to Zhaobello
    Level 1 (0 points)
    Oct 13, 2015 10:08 AM in response to Zhaobello

    Hmm maybe there's still something there.  Perhaps it doesn't matter how long it's been in sleep mode, but perhaps the phone just has trouble returning from sleep mode into an active state.  This has happened ~ 6-7 times for me, all when the screen is off or shortly after turning the screen on.

  • by tivoboy,

    tivoboy tivoboy Oct 13, 2015 10:16 AM in response to cchandl
    Level 1 (10 points)
    Oct 13, 2015 10:16 AM in response to cchandl

    I think it may have been something due to the touchID "double tap" for reachability.. it would seem that may always be active and certainly if in a pocket or face down, it might just be getting overwhelmed to the sensitiy..

     

    just a theory though.

  • by cchandl,

    cchandl cchandl Oct 13, 2015 10:27 AM in response to tivoboy
    Level 1 (0 points)
    Oct 13, 2015 10:27 AM in response to tivoboy

    Has anyone tried doing a factory reset then restore from itunes and still had the problem?  Apple support is trying to send me down that path, which I think is a waste of time.

  • by tmmmfo,

    tmmmfo tmmmfo Oct 13, 2015 10:30 AM in response to cchandl
    Level 1 (0 points)
    Oct 13, 2015 10:30 AM in response to cchandl

    No, my phone was set up as a new phone, manually installing my Apps and just getting data synced via iCloud. And it still happened. Granted, it hasn't happened on my 2nd phone yet...fingers crossed.

  • by kali4nia85,

    kali4nia85 kali4nia85 Oct 13, 2015 10:43 AM in response to tmmmfo
    Level 2 (476 points)
    Oct 13, 2015 10:43 AM in response to tmmmfo

    I have a 64 s plus rose gold Samsung chip and i always set my phones up as new. When I discovered it to be hot it was from walking from work to my car. And the other time my phone was on the couch while I was watching tv. It's been 8 days since it happened. And I haven't changed anything. It happened even while on 9.0.2.

  • by Christian Baltaretu,

    Christian Baltaretu Christian Baltaretu Oct 14, 2015 4:01 AM in response to kali4nia85
    Level 1 (0 points)
    Oct 14, 2015 4:01 AM in response to kali4nia85

    Same my iPhone 6s . It showdown and the Home Buttin is hot!

  • by lisakate08,

    lisakate08 lisakate08 Oct 14, 2015 8:08 AM in response to Christian Baltaretu
    Level 1 (5 points)
    Photos for Mac
    Oct 14, 2015 8:08 AM in response to Christian Baltaretu

    Wow my iPhone 6s did the same thing yesterday - Ive only had it a week!! It shut down out of nowhere and the home button was on fire. I tried plugging it into charge, and no signs of life showed. I hard resetted, and that did not work. Finally, after waiting a while and freaking out, I tried the hard reset again and it came back to life, the home button cooled down.

     

    Why did a  BRAND NEW device do this?? How can I rely on it?!

     

    I turned off the fingerprint ID functionality.

     

    Does anyone have a clue @Apple?

     

    I am so disappointed.

  • by Assurancetourix,

    Assurancetourix Assurancetourix Oct 14, 2015 11:55 AM in response to superlum
    Level 1 (0 points)
    Oct 14, 2015 11:55 AM in response to superlum

    It's not your charger... I've got all apple accessories and see the same issue.

     

    It's happened twice to me in the past week and the phone is working (I can see that the Apple watch still can place a call, etc). BUT the phone's screen can't be turned on, the buttons don't respond and the only way to get out is soft reset via <power> + <hot touch ID> for 10 sec.

     

    Have folks seen this happen without the Apple watch I presume?

     

    I've got mine (6S 64G gold) going back for "repair."

     

    I'm just chiming in here in case Apple data mines this to link to my case. I guess I'm glad that it's documented and sad to see that there are more people seeing this - let's hope Apple can get to the root and hopefully deploy a SW fix for this, or new chips / sensors are being slipstreamed into the production lines.  If we want traction on the issue, my advice would be for everyone to report this to support to have the issue start costing Apple money; I'm a big fan of Apple but all businesses address issues based on a risk / reward calculation and if this is an unsolved issue, it'll only get attention when it's impactful.

     

    I'll report back after a few weeks of using the replacement phone...

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