cant update itunes: error 2352 ahhh

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cant update itunes: error 2352 ahhh

I have itunes 6.0.2 and i have tried downloading the new itunes, however it gets halfway through and it says it encounted an unexpected error installing this package. the error code is 2352. When i click ok it continues and tries to install quicktime then some time later it says it again, i click ok AGAIN, then it comes up with "the installation of quicktime did not complete successfully. Itunes requires quicktime. What the ****.

So i uninstalled my original QuickTime and tried to reinstall it, the new QuickTime didnt work.

I am scared of uninstalling itunes with fear of losing my music.What should i do?

Windows XP

Posted on Nov 7, 2006 10:50 PM

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Answer 1

b noir

Level 9

72,324 points

Nov 8, 2006 8:03 AM in response to lewis2261

okay, let's first try working through the general advice from the following document:

Trouble installing iTunes or QuickTime software in Windows

... but if no joy with that, let's try getting an itunes 7 installer log to the Apple engineers for a look.

1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:

/l*v C:\log.txt

4. Hit return.
5. The installer will create a log file:

C:\log.txt

Find that file and send it as an attachment to this email address.

in the email to Roy, be sure to include the following information:

- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

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