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Q: Safari causes 2011 MacBook Pro to hang

I found that once Safari is started it causes my 2011 15-inch MacBook Pro to hang.  The spinning beach ball is all that works.  I am using Firefox to write this.

My computer is connected to my company's secure network.  Perhaps Safari is trying to connect to the Apple cloud and getting blocked.

How do I configure Safari so it doesn't hang my system?

MacBook Pro, OS X Yosemite (10.10.5), 15-inch Early 2011

Posted on Sep 29, 2015 11:29 AM

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Q: Safari causes 2011 MacBook Pro to hang

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 29, 2015 12:56 PM in response to rely16
    Level 10 (208,000 points)
    Applications
    Sep 29, 2015 12:56 PM in response to rely16

    When you see a beachball cursor, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by rely16,

    rely16 rely16 Sep 29, 2015 2:51 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 29, 2015 2:51 PM in response to Linc Davis

    It looks like it isn't able to access my host.  I'll show this to our IT department.

     

    9/29/15 2:11:08.411 PM ypbind[2627]: Can't find host: \\usr8.sw.host.com\user

    9/29/15 2:11:08.411 PM ypbind[2627]: Can't contact any servers listed in /var/yp/binding/company.com.ypservers.  Aborting

    9/29/15 2:11:08.412 PM com.apple.xpc.launchd[1]: (com.apple.nis.ypbind[2627]) Service exited with abnormal code: 1

    9/29/15 2:11:08.412 PM com.apple.xpc.launchd[1]: (com.apple.nis.ypbind) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    9/29/15 2:11:16.419 PM acise[365]: [acise][info][increaseBackoffTimer] Probe interval changed from 7 sec to 11 sec.

    9/29/15 2:11:16.420 PM acise[365]: [acise][debug][collectTargets] Couldn't get best default route

     

    Thanks

  • by Linc Davis,

    Linc Davis Linc Davis Sep 29, 2015 3:17 PM in response to rely16
    Level 10 (208,000 points)
    Applications
    Sep 29, 2015 3:17 PM in response to rely16

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by rely16,

    rely16 rely16 Oct 1, 2015 9:49 AM in response to rely16
    Level 1 (0 points)
    Oct 1, 2015 9:49 AM in response to rely16

    I had the same problem in safe mode.  When I went back to normal mode it didn't improve.

     

    My IT department wanted me to clear the browser cache.  Safari loads far enough that the menu is visible but the spinning beachball doesn't let me access the drop down menus.

     

    I would uninstall Safari and reinstall but it is an integral part of the OS and won't let me.

     

    In the log file I saw a line that said it saved a hang report:

    Sep 30, 2015, 1:23:57 PM spindump[389]: Saved hang report for Safari version 8.0.8 (10600.8.9) to /Library/Logs/DiagnosticReports/Safari_2015-09-30-132357_<my name>-MacBook-Pro-6.hang


    In the Diagnostic messages I saw:

    PID: 343

    ReadGID: 80

    Sender: diagnostics_agent

    SenderMachUUID: 83EFAAB0-06BF-3BE4-9803-2B5F96147BEE

    Time: 2015-09-30 20:50:16 +0000

    1. com.apple.message.domain: com.apple.usage.app_activetime
    2. com.apple.message.result: YES
    3. com.apple.message.signature: Safari
    4. com.apple.message.signature2: com.apple.Safari ||| 8.0.8 (10600.8.9)
    5. com.apple.message.summarize: YES
    6. com.apple.message.value: 2853
    7. com.apple.message.value2: 758
    8. com.apple.message.value3: 2
    9. com.apple.message.value4: 1
    10. com.apple.message.value5: 9
    11. com.apple.message.value6: 3
    12. com.apple.message.value7: 2418
  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 2, 2015 9:51 AM in response to rely16
    Level 10 (208,000 points)
    Applications
    Oct 2, 2015 9:51 AM in response to rely16

    You're trying and failing to connect to an NIS server. I don't know whether that's the underlying cause of your problem with web browsing, but it needs to be resolved in any case. You'll need the help of the IT staff to do that.