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My mac air keeps crashing.

I searched on here and found out how to run a diagnostic check. I have posted results here.

Can anyone offer a solution as to the problem-I'm not very experienced with macs.


Boot Mode: Normal



JEDEC codes:



0



USB:



Hub (SMSC)

Hub (SMSC)



System diagnostics:



Kernel 2015-09-28-180120 panic

Kernel 2015-09-29-190351 panic

KodakAiOBonjourAgent 2015-09-29-151004 spin

SophosWebIntelligence 2015-09-25-104601 crash

SophosWebIntelligence 2015-09-26-040208 crash

SophosWebIntelligence 2015-09-26-040736 crash

SophosWebIntelligence 2015-09-27-043054 crash

com.apple.AmbientDisplayAgent 2015-09-24-101031 crash

com.apple.preference.network.remoteservice 2015-09-06-180327 spin

iTunes 2015-09-16-171532 spin



User diagnostics:



Android File Transfer Agent 2015-09-24-095943 crash

VTDecoderXPCService 2015-09-05-070810 crash

VTDecoderXPCService 2015-09-08-223103 crash

VTDecoderXPCService 2015-09-14-233333 crash

VTDecoderXPCService 2015-09-14-233339 crash

VTDecoderXPCService 2015-09-14-233439 crash



Kernel messages:



Sep 26 21:00:29 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out

Sep 26 22:18:01 Previous shutdown cause: -62

Sep 27 04:48:56 PM notification timeout (pid 1527, iTunes)

Sep 27 16:43:36 Previous shutdown cause: -62

Sep 28 01:14:59 Previous shutdown cause: -62

Sep 28 04:41:31 Sound assertion in AppleHDAController at line 5551

Sep 28 04:41:31 Sound assertion in AppleHDAController at line 5552

Sep 28 04:41:31 Sound assertion in IOHDACodecDevice at line 145

Sep 28 04:41:31 Sound assertion in AppleHDAController at line 9444

Sep 28 10:23:19 Previous shutdown cause: -62

Sep 28 10:28:13 Previous shutdown cause: -62

--- last message repeated 2 times ---

Sep 28 20:18:42 Previous shutdown cause: -62

Sep 28 20:18:49 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out

Sep 29 04:12:27 Previous shutdown cause: -62

Sep 29 04:12:34 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out

Sep 29 09:13:10 Previous shutdown cause: -62

Sep 29 11:50:55 PM notification timeout (pid 184, cupsd)

Sep 29 11:53:37 Previous shutdown cause: -62

Sep 29 13:26:15 PM notification timeout (pid 6172, iTunes)

Sep 29 15:09:31 Previous shutdown cause: -62

Sep 29 15:52:25 PM notification timeout (pid 6172, iTunes)

Sep 29 17:04:57 Previous shutdown cause: -60

Sep 29 17:05:17 PM notification timeout (pid 55, powerd)

Sep 29 19:03:52 Previous shutdown cause: -62



Loaded extrinsic kernel extensions:



org.virtualbox.kext.VBoxDrv (4.1.2)

org.virtualbox.kext.VBoxUSB (4.1.2)

com.globaldelight.driver.BoomDevice (1.1)

com.globaldelight.driver.Boom2Device (1.1)

com.bluecoat.kext.bckd (204.4.1fc23)

com.sophos.nke.swi (9.4.50)

com.sophos.kext.sav (9.4.50)



Extrinsic system jobs:



com.sophos.webd

com.BlueStacks.AppPlayer.bstservice_helper

com.bluecoat.k9filter

com.sophos.scan

com.oracle.java.JavaUpdateHelper

com.VTech.ConsoleServer

com.sophos.intercheck

com.tvmobili.tvmobilisvcd

com.sophos.common.servicemanager

com.google.keystone.daemon

com.oracle.java.Helper-Tool

com.sophos.autoupdate

com.sophos.sxld

com.sophos.notification

com.adobe.SwitchBoard

com.adobe.fpsaud

com.sophos.configuration

org.macosforge.xquartz.privileged_startx



Extrinsic agents:



com.facebook.videochat.sha.updater

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

com.google.keystone.system.agent

com.sophos.uiserver

com.globaldelight.Boom2Daemon

org.macosforge.xquartz.startx

com.kodak.BonjourAgent

com.macpaw.CleanMyMac2Helper.trashWatcher

com.kodak.KODAK

com.VTech.AgentMonitor

com.macpaw.CleanMyMac2Helper.scheduledScan

com.divx.agent.postinstall

com.oracle.java.Java-Updater

com.kodak.KODAK

com.tvmobili.artwork

com.kodak.KODAK



launchd items:



/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.kodak.BonjourAgent.plist

(com.kodak.BonjourAgent)

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.sophos.uiserver.plist

(com.sophos.uiserver)

/Library/LaunchAgents/com.tvmobili.artwork.plist

(com.tvmobili.artwork)

/Library/LaunchAgents/org.macosforge.xquartz.startx.plist

(org.macosforge.xquartz.startx)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

(com.adobe.SwitchBoard)

/Library/LaunchDaemons/com.bluecoat.k9filter.plist

(com.bluecoat.k9filter)

/Library/LaunchDaemons/com.BlueStacks.AppPlayer.bstservice_helper.plist

(com.BlueStacks.AppPlayer.bstservice_helper)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist

(com.oracle.java.JavaUpdateHelper)

/Library/LaunchDaemons/com.sophos.common.servicemanager.plist

(com.sophos.common.servicemanager)

/Library/LaunchDaemons/com.tvmobili.tvmobilisvcd.plist

(com.tvmobili.tvmobilisvcd)

/Library/LaunchDaemons/com.VTechLLNService.plist

(com.VTech.ConsoleServer)

/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

(org.macosforge.xquartz.privileged_startx)

Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56 a8fd83a6f7ae.plist

(com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae)

Library/LaunchAgents/com.divx.agent.postinstall.plist

(com.divx.agent.postinstall)

Library/LaunchAgents/com.facebook.videochat.sha.plist

(com.facebook.videochat.sha.updater)

Library/LaunchAgents/com.kodak.KODAK AiO Annual Opt.plist

(com.kodak.KODAK AiO Annual Opt)

Library/LaunchAgents/com.kodak.KODAK AiO Firmware Updater.plist

(com.kodak.KODAK AiO Firmware Updater)

Library/LaunchAgents/com.kodak.KODAK AiO Software Updater.plist

(com.kodak.KODAK AiO Software Updater)

Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist

(com.macpaw.CleanMyMac2Helper.scheduledScan)

Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist

(com.macpaw.CleanMyMac2Helper.trashWatcher)

Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

(org.virtualbox.vboxwebsvc)



Startup items:



/Library/StartupItems/VirtualBox/Resources/English.lproj/Localizable.strings

/Library/StartupItems/VirtualBox/VirtualBox



Extrinsic loadable bundles:



/System/Library/Extensions/BoomDevice.kext

(com.globaldelight.driver.BoomDevice)

/Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Extensions/bckd.kext

(com.bluecoat.kext.bckd)

/Library/Extensions/Boom2Device.kext

(com.globaldelight.driver.Boom2Device)

/Library/Extensions/SophosNetworkInterceptor.kext

(com.sophos.nke.swi)

/Library/Extensions/SophosOnAccessInterceptor.kext

(com.sophos.kext.sav)

/Library/Extensions/VBoxDrv.kext

(org.virtualbox.kext.VBoxDrv)

/Library/Extensions/VBoxNetAdp.kext

(org.virtualbox.kext.VBoxNetAdp)

/Library/Extensions/VBoxNetFlt.kext

(org.virtualbox.kext.VBoxNetFlt)

/Library/Extensions/VBoxUSB.kext

(org.virtualbox.kext.VBoxUSB)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.director_12_0.shockwave.pluginshim)

/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin

(com.divx.DivXBrowserPlugin)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin

(com.rocketlife.securepluginlayer)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

/Library/PreferencePanes/K9PrefPane.prefPane

(com.bluecoat.k9filter.prefpanel)

/Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

/Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/QuickTime/Perian.component

(org.perian.Perian)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Internet Plug-Ins/FacebookVideoCalling.bundle

(com.skype.FacebookVideoCalling)

Library/Internet Plug-Ins/Imikimi.plugin

(com.imikimi.imikimiplugin)

Library/Internet Plug-Ins/Picasa.plugin

(com.google.PicasaPlugin)

Library/Internet Plug-Ins/SkypeWebPlugin.bundle

(com.skype.webplugin.plugin)

Library/Services/WinzipAdd.workflow

(No bundle ID)

Library/Services/WinzipEmail.workflow

(No bundle ID)

Library/Services/WinzipUnzip.workflow

(No bundle ID)



Unsigned shared libraries:



/usr/lib/libcom_err.dylib

/usr/lib/libdes425.dylib

/usr/lib/libgssapi_krb5.dylib

/usr/lib/libk5crypto.dylib

/usr/lib/libkrb4.dylib

/usr/lib/libkrb5.dylib

/usr/lib/libkrb524.dylib

/usr/lib/libkrb5support.dylib

/usr/lib/liblber.dylib

/usr/lib/libldap.dylib

/usr/lib/libldap_r.dylib

/usr/lib/libpython.dylib

/usr/lib/libpython2.6.dylib

/usr/lib/libpython2.7.dylib

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

/usr/lib/python2.6/config/libpython2.6.a

/usr/lib/python2.6/config/libpython2.6.dylib

/usr/lib/python2.7/config/libpython2.7.a

/usr/lib/python2.7/config/libpython2.7.dylib



Safari extensions:



DivXHTML5

AdBlock



Restricted user files: 879



Desktop file count: 67



Elapsed time (s): 196

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 29, 2015 11:14 AM

Reply
Question marked as Best reply

Posted on Oct 2, 2015 8:31 AM

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

5 replies
Question marked as Best reply

Oct 2, 2015 8:31 AM in response to cakatu

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Oct 2, 2015 8:33 AM in response to Linc Davis

Thank you so much for your help.

Following your instructions I got this;


Anonymous UUID: *****



Sat Sep 26 22:17:59 2015



*** Panic Report ***

panic(cpu 0 caller 0xffffff8023f4387b): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/SourceCache/xnu/xnu-2782.40.9/osfmk/kern/sched_prim.c:2213

Backtrace (CPU 0), Frame : Return Address

0xffffff80d447b8a0 : 0xffffff8023f2ad21

0xffffff80d447b920 : 0xffffff8023f4387b

0xffffff80d447b9b0 : 0xffffff8023f4112f

0xffffff80d447b9f0 : 0xffffff8024010199

0xffffff80d447ba30 : 0xffffff802400aa7d

0xffffff80d447ba50 : 0xffffff8023f9a80b

0xffffff80d447bb50 : 0xffffff8023fac6b8

0xffffff80d447bc60 : 0xffffff8023fa22ac

0xffffff80d447bc90 : 0xffffff8023f9e123

0xffffff80d447bcc0 : 0xffffff8023f3384a

0xffffff80d447bce0 : 0xffffff8023f34089

0xffffff80d447bd00 : 0xffffff7fa499b89f

0xffffff80d447bd40 : 0xffffff7fa499b831

0xffffff80d447bd70 : 0xffffff7fa499c328

0xffffff80d447bd90 : 0xffffff7fa499b51d

0xffffff80d447bdb0 : 0xffffff802443931f

0xffffff80d447bdf0 : 0xffffff8024411dad

0xffffff80d447be10 : 0xffffff802428a9b0

0xffffff80d447be70 : 0xffffff8024288cfe

0xffffff80d447bea0 : 0xffffff8024256c71

0xffffff80d447bf00 : 0xffffff8023f5d6d9

0xffffff80d447bfb0 : 0xffffff80240116e7

Kernel Extensions in backtrace:

com.bluecoat.kext.bckd(204.4.1f23)[E060D730-6AD6-3D5A-B44D-0664CE442F71]@0xffff ff7fa499a000->0xffffff7fa4c96fff



BSD process name corresponding to current thread: kernel_task



Mac OS version:

14F27



Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000023c00000

Kernel text base: 0xffffff8023e00000

__HIB text base: 0xffffff8023d00000

System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)



System uptime in nanoseconds: 8190278631384

last loaded kext at 3589148691095: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7fa6a99000, size 36864)

last unloaded kext at 3704929247501: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fa6a91000, size 16384)

loaded kexts:

com.sophos.kext.sav 9.4.50

com.sophos.nke.swi 9.4.50

com.bluecoat.kext.bckd 204.4.1fc23

com.globaldelight.driver.Boom2Device 1.1

com.globaldelight.driver.BoomDevice 1.1

org.virtualbox.kext.VBoxUSB 4.1.2

org.virtualbox.kext.VBoxDrv 4.1.2

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.6

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleHDA 272.18.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Oct 2, 2015 10:05 AM in response to cakatu

Any or all of the following third-party system modifications may be contributing to the problem:

Sophos

Bluecoat software

Boom

VirtualBox

Remove the Sophos product by following the instructions on this page, and also this one, if applicable. If you have a different version, the procedure may be different.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

If the panics continue, check that the other modifications are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.

Oct 2, 2015 12:25 PM in response to cakatu

Mac users often ask whether they should install "anti-virus" (AV) or "anti-malware" software. The short answer is "no," but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.

It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.

The comment is long because the issue is complex. The key points are in sections 5 and 11.

OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as file quarantine, execute disable, sandboxing, system integrity protection, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."

The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

The following caveats apply to XProtect:

☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.

☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.

3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

☞ It can easily be disabled or overridden by the user.

☞ A malware attacker could find a way around it, or could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.

☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.

For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.

4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.

The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in effect, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

Software from an untrustworthy source

☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.

☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.

☞ Rogue websites such as Softonic, Soft32, CNET Download, and SourceForge distribute free applications that have been packaged in a superfluous "installer."

☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

Software that is plainly illegal or does something illegal

☞ High-priced commercial software such as Photoshop is "cracked" or "free."

☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.

Conditional or unsolicited offers from strangers

☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)

☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.

☞ You win a prize in a contest you never entered.

☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.

☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.

☞ Anything online that you would expect to pay for is "free."

Unexpected events

☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.

☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.

☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.

☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.

6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript—in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.

7. Another perennial weak point is Adobe Flash Player. Like Java, Flash is in well-deserved decline, but Flash content is still much more widespread than Java content on the Web. If you choose to install the Flash plugin, you can reduce your exposure to Flash by checking the box marked

Stop plug-ins to save power

in Advanced tab of the Safari preferences window, if it's not already checked. Consider also installing a Safari extension such as "ClickToFlash" or "ClickToPlugin." They will prevent Flash content from loading automatically, and will also cause non-Flash video to be substituted for Flash on YouTube and maybe some other sites. I've tested those extensions and found them safe, but you should always do your own research before deciding whether to trust any third-party software.

8. Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

Never install any AV or "Internet security" products for the Mac if you have a choice, as they are all worse than useless. If you are required by a (mistaken) institutional policy to install some kind of AV, pick one of the free apps in the Mac App Store—nothing else.

Why shouldn't you use AV products?

☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.

☞ The design is usually predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.

☞ By modifying the operating system, the software may also create weaknessesthat could be exploited by malware attackers.

☞ Most importantly, a false sense of security is dangerous. That fact pertains to all AV software there will ever be, no matter what else changes.

9. A free AV product from the Mac App Store is harmless as long you don't let it delete or move any files. Ignore any warnings it may give you about "heuristics" or "phishing." Those warnings, if they're not merely false positives, refer to the text of email messages or cached web pages, not to malware.

An AV app is not needed, and can't be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.

Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:

London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, a free AV product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must have some kind of AV application. An App Store product won't modify the operating system; in fact, it won't do anything unless you run it.

10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

11. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by AV software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

My mac air keeps crashing.

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