My mac air keeps crashing.
I searched on here and found out how to run a diagnostic check. I have posted results here.
Can anyone offer a solution as to the problem-I'm not very experienced with macs.
Boot Mode: Normal
JEDEC codes:
0
USB:
Hub (SMSC)
Hub (SMSC)
System diagnostics:
Kernel 2015-09-28-180120 panic
Kernel 2015-09-29-190351 panic
KodakAiOBonjourAgent 2015-09-29-151004 spin
SophosWebIntelligence 2015-09-25-104601 crash
SophosWebIntelligence 2015-09-26-040208 crash
SophosWebIntelligence 2015-09-26-040736 crash
SophosWebIntelligence 2015-09-27-043054 crash
com.apple.AmbientDisplayAgent 2015-09-24-101031 crash
com.apple.preference.network.remoteservice 2015-09-06-180327 spin
iTunes 2015-09-16-171532 spin
User diagnostics:
Android File Transfer Agent 2015-09-24-095943 crash
VTDecoderXPCService 2015-09-05-070810 crash
VTDecoderXPCService 2015-09-08-223103 crash
VTDecoderXPCService 2015-09-14-233333 crash
VTDecoderXPCService 2015-09-14-233339 crash
VTDecoderXPCService 2015-09-14-233439 crash
Kernel messages:
Sep 26 21:00:29 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out
Sep 26 22:18:01 Previous shutdown cause: -62
Sep 27 04:48:56 PM notification timeout (pid 1527, iTunes)
Sep 27 16:43:36 Previous shutdown cause: -62
Sep 28 01:14:59 Previous shutdown cause: -62
Sep 28 04:41:31 Sound assertion in AppleHDAController at line 5551
Sep 28 04:41:31 Sound assertion in AppleHDAController at line 5552
Sep 28 04:41:31 Sound assertion in IOHDACodecDevice at line 145
Sep 28 04:41:31 Sound assertion in AppleHDAController at line 9444
Sep 28 10:23:19 Previous shutdown cause: -62
Sep 28 10:28:13 Previous shutdown cause: -62
--- last message repeated 2 times ---
Sep 28 20:18:42 Previous shutdown cause: -62
Sep 28 20:18:49 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out
Sep 29 04:12:27 Previous shutdown cause: -62
Sep 29 04:12:34 MacAuthEvent en0 Auth result for: 00:91:f9:4b:59:80 Auth timed out
Sep 29 09:13:10 Previous shutdown cause: -62
Sep 29 11:50:55 PM notification timeout (pid 184, cupsd)
Sep 29 11:53:37 Previous shutdown cause: -62
Sep 29 13:26:15 PM notification timeout (pid 6172, iTunes)
Sep 29 15:09:31 Previous shutdown cause: -62
Sep 29 15:52:25 PM notification timeout (pid 6172, iTunes)
Sep 29 17:04:57 Previous shutdown cause: -60
Sep 29 17:05:17 PM notification timeout (pid 55, powerd)
Sep 29 19:03:52 Previous shutdown cause: -62
Loaded extrinsic kernel extensions:
org.virtualbox.kext.VBoxDrv (4.1.2)
org.virtualbox.kext.VBoxUSB (4.1.2)
com.globaldelight.driver.BoomDevice (1.1)
com.globaldelight.driver.Boom2Device (1.1)
com.bluecoat.kext.bckd (204.4.1fc23)
com.sophos.nke.swi (9.4.50)
com.sophos.kext.sav (9.4.50)
Extrinsic system jobs:
com.sophos.webd
com.BlueStacks.AppPlayer.bstservice_helper
com.bluecoat.k9filter
com.sophos.scan
com.oracle.java.JavaUpdateHelper
com.VTech.ConsoleServer
com.sophos.intercheck
com.tvmobili.tvmobilisvcd
com.sophos.common.servicemanager
com.google.keystone.daemon
com.oracle.java.Helper-Tool
com.sophos.autoupdate
com.sophos.sxld
com.sophos.notification
com.adobe.SwitchBoard
com.adobe.fpsaud
com.sophos.configuration
org.macosforge.xquartz.privileged_startx
Extrinsic agents:
com.facebook.videochat.sha.updater
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
com.google.keystone.system.agent
com.sophos.uiserver
com.globaldelight.Boom2Daemon
org.macosforge.xquartz.startx
com.kodak.BonjourAgent
com.macpaw.CleanMyMac2Helper.trashWatcher
com.kodak.KODAK
com.VTech.AgentMonitor
com.macpaw.CleanMyMac2Helper.scheduledScan
com.divx.agent.postinstall
com.oracle.java.Java-Updater
com.kodak.KODAK
com.tvmobili.artwork
com.kodak.KODAK
launchd items:
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.system.agent)
/Library/LaunchAgents/com.kodak.BonjourAgent.plist
(com.kodak.BonjourAgent)
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
(com.oracle.java.Java-Updater)
/Library/LaunchAgents/com.sophos.uiserver.plist
(com.sophos.uiserver)
/Library/LaunchAgents/com.tvmobili.artwork.plist
(com.tvmobili.artwork)
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
(org.macosforge.xquartz.startx)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
(com.adobe.SwitchBoard)
/Library/LaunchDaemons/com.bluecoat.k9filter.plist
(com.bluecoat.k9filter)
/Library/LaunchDaemons/com.BlueStacks.AppPlayer.bstservice_helper.plist
(com.BlueStacks.AppPlayer.bstservice_helper)
/Library/LaunchDaemons/com.google.keystone.daemon.plist
(com.google.keystone.daemon)
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
(com.oracle.java.Helper-Tool)
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
(com.oracle.java.JavaUpdateHelper)
/Library/LaunchDaemons/com.sophos.common.servicemanager.plist
(com.sophos.common.servicemanager)
/Library/LaunchDaemons/com.tvmobili.tvmobilisvcd.plist
(com.tvmobili.tvmobilisvcd)
/Library/LaunchDaemons/com.VTechLLNService.plist
(com.VTech.ConsoleServer)
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
(org.macosforge.xquartz.privileged_startx)
Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56 a8fd83a6f7ae.plist
(com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae)
Library/LaunchAgents/com.divx.agent.postinstall.plist
(com.divx.agent.postinstall)
Library/LaunchAgents/com.facebook.videochat.sha.plist
(com.facebook.videochat.sha.updater)
Library/LaunchAgents/com.kodak.KODAK AiO Annual Opt.plist
(com.kodak.KODAK AiO Annual Opt)
Library/LaunchAgents/com.kodak.KODAK AiO Firmware Updater.plist
(com.kodak.KODAK AiO Firmware Updater)
Library/LaunchAgents/com.kodak.KODAK AiO Software Updater.plist
(com.kodak.KODAK AiO Software Updater)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist
(com.macpaw.CleanMyMac2Helper.scheduledScan)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist
(com.macpaw.CleanMyMac2Helper.trashWatcher)
Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
(org.virtualbox.vboxwebsvc)
Startup items:
/Library/StartupItems/VirtualBox/Resources/English.lproj/Localizable.strings
/Library/StartupItems/VirtualBox/VirtualBox
Extrinsic loadable bundles:
/System/Library/Extensions/BoomDevice.kext
(com.globaldelight.driver.BoomDevice)
/Library/Audio/Plug-Ins/Components/A52Codec.component
(com.shepmater.A52Codec)
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Extensions/bckd.kext
(com.bluecoat.kext.bckd)
/Library/Extensions/Boom2Device.kext
(com.globaldelight.driver.Boom2Device)
/Library/Extensions/SophosNetworkInterceptor.kext
(com.sophos.nke.swi)
/Library/Extensions/SophosOnAccessInterceptor.kext
(com.sophos.kext.sav)
/Library/Extensions/VBoxDrv.kext
(org.virtualbox.kext.VBoxDrv)
/Library/Extensions/VBoxNetAdp.kext
(org.virtualbox.kext.VBoxNetAdp)
/Library/Extensions/VBoxNetFlt.kext
(org.virtualbox.kext.VBoxNetFlt)
/Library/Extensions/VBoxUSB.kext
(org.virtualbox.kext.VBoxUSB)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/DirectorShockwave.plugin
(com.adobe.director_12_0.shockwave.pluginshim)
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
(com.divx.DivXBrowserPlugin)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin
(com.rocketlife.securepluginlayer)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Flip4Mac WMV.prefPane
(net.telestream.wmv.prefpane)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/K9PrefPane.prefPane
(com.bluecoat.k9filter.prefpanel)
/Library/PreferencePanes/Perian.prefPane
(org.perian.PerianPane)
/Library/QuickTime/AC3MovieImport.component
(com.cod3r.ac3movieimport)
/Library/QuickTime/Flip4Mac WMV Advanced.component
(net.telestream.wmv.advanced)
/Library/QuickTime/Flip4Mac WMV Export.component
(net.telestream.wmv.export)
/Library/QuickTime/Flip4Mac WMV Import.component
(net.telestream.wmv.import)
/Library/QuickTime/Perian.component
(org.perian.Perian)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Library/Internet Plug-Ins/FacebookVideoCalling.bundle
(com.skype.FacebookVideoCalling)
Library/Internet Plug-Ins/Imikimi.plugin
(com.imikimi.imikimiplugin)
Library/Internet Plug-Ins/Picasa.plugin
(com.google.PicasaPlugin)
Library/Internet Plug-Ins/SkypeWebPlugin.bundle
(com.skype.webplugin.plugin)
Library/Services/WinzipAdd.workflow
(No bundle ID)
Library/Services/WinzipEmail.workflow
(No bundle ID)
Library/Services/WinzipUnzip.workflow
(No bundle ID)
Unsigned shared libraries:
/usr/lib/libcom_err.dylib
/usr/lib/libdes425.dylib
/usr/lib/libgssapi_krb5.dylib
/usr/lib/libk5crypto.dylib
/usr/lib/libkrb4.dylib
/usr/lib/libkrb5.dylib
/usr/lib/libkrb524.dylib
/usr/lib/libkrb5support.dylib
/usr/lib/liblber.dylib
/usr/lib/libldap.dylib
/usr/lib/libldap_r.dylib
/usr/lib/libpython.dylib
/usr/lib/libpython2.6.dylib
/usr/lib/libpython2.7.dylib
/usr/lib/libtcl.dylib
/usr/lib/libtcl8.5.dylib
/usr/lib/libtk.dylib
/usr/lib/libtk8.5.dylib
/usr/lib/python2.6/config/libpython2.6.a
/usr/lib/python2.6/config/libpython2.6.dylib
/usr/lib/python2.7/config/libpython2.7.a
/usr/lib/python2.7/config/libpython2.7.dylib
Safari extensions:
DivXHTML5
AdBlock
Restricted user files: 879
Desktop file count: 67
Elapsed time (s): 196
MacBook Air, OS X Yosemite (10.10.5)