Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

("Call Failed") Continuity calls broken since iOS 9

iPhone 5S - iOS 9.0.1 (13A404)

Mac Pro - Yosemite 10.10.5 (14F27)


Continuity calling stopped working when I updated my iPhone to iOS 9. It was working fine under iOS 8.


When I try to make a cell call from the Mac, the little gray FaceTime box pops up but I always get the "Call Failed" message about 30 seconds later. When there is an incoming call, nothing happens on the Mac. AGAIN, this used to work fine under iOS 8


Messages app and text forwarding is working fine.


Please, before you post a generic link telling me the minimum requirements, I've already checked all that, and please read what I've tried:


- Logged out and back in of FaceTime iCloud on Mac and iPhone.

- Logged out and back in of FaceTime iCloud on Mac and iPhone while rebooting between each step

- Turned off then back on "Allow Calls on Other Devices" under Phone settings

- Created a new user account on Mac and tried calling from there

- Mac and iPhone are connected to same WiFi network

- Bluetooth is activated on Mac and iPhone

- I only have one iCloud account and it's logged in on both Mac and iPhone

- Rebooted iPhone and Mac several times

- Firewall on Mac is turned OFF


Since I'm seeing the same problem while using a different user account on my Mac, I am assuming the issue is with the iPhone. Also, it's only been a problem since I upgraded the iPhone to iOS 9 last week.


Here is what I'm seeing the in the console log whenever I try to initiate a call from the Mac...


9/29/15 5:14:01.049 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

9/29/15 5:14:04.685 PM CoreServicesUIAgent[480]: unexpected message <OS_xpc_error: <error: 0x7fff72369c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff72369f70> { length = 18, contents = "Connection invalid" }

}>

9/29/15 5:14:51.963 PM FaceTime[1777]: Connection interrupted.


Here is the console log whenever there is an incoming call...


9/29/15 4:27:15.419 PM sharingd[393]: 16:27:15.419 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:17.027 PM lsuseractivityd[492]: application (null) considered for activity continuation, but rejected because it will not run using a suitable architecture

9/29/15 4:27:19.318 PM sharingd[393]: 16:27:19.318 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:40.313 PM sharingd[393]: 16:27:40.312 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

9/29/15 4:27:47.463 PM sharingd[393]: 16:27:47.463 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))


iPhone 5s, iOS 9.0.1, 32 GB

Mac Pro (Mid 2012), OS X Yosemite (10.10.5), 3.33 GHz 6-core with 32 GB RAM

Posted on Sep 29, 2015 3:31 PM

Reply
17 replies

Sep 29, 2015 5:23 PM in response to Linc Davis

Linc Davis wrote:


In the Phone settings on the phone, is the Mac listed as a device that is allowed to call?


Yes. Since I created a second Mac OS account for testing, I have two identical "Mac Pro" devices listed and they're both enabled.

Do you have any other qualified Apple devices, and if so, can they make calls through the phone?

I do not have any other qualified devices.

Sep 29, 2015 6:09 PM in response to sparky67

A

In the General pane of System Preferences, uncheck the box marked

Allow Handoff between this Mac and your iCloud devices

Test.

B

Back up all data.

Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

/var/db/CoreDuet

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "CoreDuet" may open, containing one or more files with names beginning in "coreduetd." Move those files to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

C

Reset the network settings on the phone.

Sep 29, 2015 7:13 PM in response to Linc Davis

Here are the results of those suggestions...


A. Turn off Handoff on the Mac - did not make any difference.


B. Delete the "var/db/CoreDuet" files - already tried this last night and it did not improve the situation.


C. Reset the Network Settings on the iPhone - Not sure how to "reset" the network settings. I clicked "Forget This Network" and then reconnected to it, but this also did not resolve anything.

Sep 29, 2015 7:40 PM in response to Linc Davis

Linc Davis wrote:


Settings > General > Reset > Reset Network Settings


I was relying on the iCloud Keychain to save my Wifi networks since that's what it's annoyingly been doing to my Mac for the last 18 months... sharing my iPhone's long list of public Wifi networks with my 40 lb desktop Mac. Now, it seems this Network Reset may have just wiped them out from the iCloud Keychain. Strangely, there are still four old public Wifi networks showing despite there originally being dozens of them. This really stinks... now I'll have to bug all my friends and family for their passwords again. UGH!

Sep 29, 2015 7:42 PM in response to sparky67

Aren't my log entries helpful in any way to narrow this down?

Not really. They show a failure to communicate with the phone, but not the reason for the failure.


I'm assuming that you haven't changed anything in the configuration of the Mac since cellular calling was working. In that case, you're apparently triggering a bug in iOS 9. I could tell you to wipe the phone completely and restore from a backup, but that would most likely be a waste of time. What I would do in your place is grit my teeth and call Apple Support. The bottom-tier rep will probably have no idea what to do, and will tell you do things such as reinstalling OS X. You'll have to persevere until your case is escalated to someone who might actually know something. Good luck, and if you find a solution please update this thread so that others can benefit from your experience.


The reset should not have erased any data from iCloud, but you will have to set up iCloud Keychain on the phone again.

Sep 29, 2015 7:45 PM in response to Linc Davis

Linc Davis wrote:


Aren't my log entries helpful in any way to narrow this down?

Not really. They show a failure to communicate with the phone, but not the reason for the failure.


I'm assuming that you haven't changed anything in the configuration of the Mac since cellular calling was working. In that case, you're apparently triggering a bug in iOS 9. I could tell you to wipe the phone completely and restore from a backup, but that would most likely be a waste of time. What I would do in your place is grit my teeth and call Apple Support. The bottom-tier rep will probably have no idea what to do, and will tell you do things such as reinstalling OS X. You'll have to persevere until your case is escalated to someone who might actually know something. Good luck, and if you find a solution please update this thread so that others can benefit from your experience.

Correct, I've changed nothing on the Mac... it worked under iOS 8 most of the time, now since iOS 9, it's not working at all.

Thanks for all your help. Calling Apple is more aggravation than I'm willing to endure. I'm due for a new iPhone anyway.


Although I may create a Bug Report through my developer account, and I'll come back and post the eventual outcome in any case.

("Call Failed") Continuity calls broken since iOS 9

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.