iPhone 6s reboots randomly....

Question

Level 1

6 points

iPhone 6s reboots randomly....

I want to see if anyone has this issue and found a solution....

I've had my iPhone6s 64GB since Friday Sept 25th and I am having problems with it rebooting randomly. I feel like it reboots at least twice a day on me. A lot of times it'll be when I'm using Facebook or FB Messenger but other times it's random. I frankly wouldn't care about this but I think twice a day phone restarting is a bit much...there has to be some sort of wider problem.

Has anyone had this issue? Anyone know a solution besides a hard reset or restarting the phone?

Thanks!

iPhone 6s, iOS 9.0.1

Posted on Sep 29, 2015 2:41 PM

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Answer 1

Roman101 Author

Level 1

6 points

Oct 11, 2015 5:27 PM in response to Lalaboobaby2

I went to the Apple Store yesterday and they just gave me a new device. I restored my backup and everything so far has been fine. I do think this is a wide problem that seems to be a hardware issue. Apple is pretty good about replacing devices so I would recommend making an appointment and simply getting a new device.

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Answer 2

Oct 11, 2015 5:35 PM in response to kevinswi

Apple provides all service on iPhones. Take it to an Apple store and they will replace it if it is defective.

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Answer 3

Roman101 Author

Level 1

6 points

Oct 10, 2015 5:22 AM in response to Lalaboobaby2

I have a few friends who experience the same issue so I think it's wide spread.

I did a full reset two days ago and I'm still having the same problem. I am taking it to the Apple Store today to get a new device. Will let you know what they say.

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Answer 4

Oct 9, 2015 10:35 PM in response to Roman101

I am having same problems. Been looking around the net for solutions before taking it to Apple store. I just received my phone Wednesday and it doesn't matter what app I'm on even Safari the phone locks up. Or it will randomly crash/reboot. Some games too will freeze up. I did a system reset, last resort will be system restore which I would hate to do.

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Answer 5

Oct 27, 2015 8:05 AM in response to Lawrence Finch

I have the same problem. AppleCare has been horrible. I'm going to the apple store today, hoping they'll replace my defective device.

Here's another thread on the same issue.

http://forums.macrumors.com/threads/iphone-6s-resets-randomly-daily.1932353/#pos t-22151207

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Answer 6

Oct 11, 2015 12:21 PM in response to Roman101

What's the update? Did you get a new phone? I another possible fix. I read where one pushes the buttons for turning the iPhone off till you get the onscreen option for turning off. Turn off, then turn back on. Repeat 5x's. I also let the battery run almost to empty and recharged it. So far yesterday and today no problems with it suddenly freezing and rebooting. I'll see how the week goes. I also removed 2 games from the phone that I normally play. Could be an app specific issue that has bugs that cause the phone to freeze and reboot.

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Answer 7

kevinswi

Level 1

0 points

Oct 11, 2015 1:21 PM in response to Lalaboobaby2

I have the 6+ 128gig that I had shipped to me on the 25 of September. I have had a few issues with reboots, hard reboots at random and freezing up that could only be remedied by a hard shut down due to unresponsiveness of phone. Last night I plugged by phone in to charge. Batter was at 11%. I used the phone at it charged to 37% and then locked it and left it to contiue to charge. When I came back roughly one hour later the screen was unresponsive. Just black. I had to do another restart. I locked up on the black screen with the white apple logo. I did not boot up after twenty minutes so I did another hard shut down and restart and it will not move past black screen and logo. I turned for off for rought two hours and when I tried to restart it again it gave the the "plug phone in" to recharge as it was saying the phoner was dead. I have tried three times to charge the phones battery and it will not move past the recharge message. MY phone is with AT&T and went to store and the manager was quite rude and send if it is after 14 days you must go to Apple get phone replaced. I am at 16 days.

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