Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't open shared Google Docs/Spreadsheets on iPads

I am the technology specialist for our middle school and this year I am having problems with Google Docs/Spreadsheets working on the iPads. I have shared out google docs and spreadsheets to individual students and they are not able to type on it through safari. Then I have them try to open it from their drive app and it takes them out to docs or spreadsheet and it continuously spins and never opens. All of our apps on our students iPads are controlled by Apple Configurator but on our teacher iPads we do our own updates. So on my own iPad I have been able to open other google docs/spreadsheets that students and teachers have shared with me. What is different between the students iPads controlled by Apple Configurator and the ones that are not? This is very frustrating as a teacher! What can I do to fix it?

iPad Air, iOS 9.0.1

Posted on Sep 29, 2015 6:29 PM

Reply
2 replies

Oct 2, 2015 11:38 AM in response to aschmitz82

Hi aschmitz82,


We are a Google Apps For Education district. We had all kinds of problems with Drive and Docs at the start of the school year. By reinstalling the latest versions of Docs and Drive on our iPads (iOS 8.4.1), all of our issues were resolved. Everything is working great now.


Try reinstalling Drive and Docs on you student iPads. Hope this helps!

~Joe

Can't open shared Google Docs/Spreadsheets on iPads

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.