Preview quit working

Quit Preview.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

Credit Linc Davis for this solution.

Hi pgross83,

Thanks for dropping us a line!

In order to determine why Preview is quitting unexpectedly and get it stabilized I'd appreciate if you could provide me with a bit of information.

1. How are you opening Preview?
   • Are you opening a document from the Finder or another application (Safari, Mail, etc..)?
   • Are you opening Preview directly from the Dock or the Applications folder?
2. When you open Preview, and see the dialog you've posted above, the "Report..." button should to display quite a bit of text. If you could copy and paste that report's text into a reply here, we may find some helpful information there.

Hope to hear from you soon!

All my best

Eric Root: Wow, you're quick on the draw this morning! Great suggestion, and totally agree. I've marked it as Apple Recommended too.

pgross83: These steps are a great place to start. If they don't work, please be sure to come back and let us know and we'll see where we go from here.

Please take each of the following steps that you haven't already tried, testing after each one. Stop when the problem is resolved. Back up all data before proceeding.

Step 1

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

Step 2

Hold down the option key and select Go ▹ Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Group Containers/com.apple.Preview

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

Log out and log back in.

Step 3

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to search for items with either of these names:

Preview Signature Privacy

Signature Annotation Privacy

Delete any you find.

Step 4

Launch the Font Book application again, then from the menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Thanks for all your help. I didn't have the time to take your advice but it did start working again with the OS X El Capitan upgrade. Thanks again though.