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Q: iphone 6s turned off for no reason and its hard to turn it on even plug it in with computer

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Its the new iphone 6s  128GB and i just use it for about 5 days and it turned off not because it was out of battery.

iPhone 6s, iOS 9.0.1

Posted on Sep 29, 2015 7:59 PM

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Q: iphone 6s turned off for no reason and its hard to turn it on even plug it in with computer

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  • by ramilfromparanaque,

    ramilfromparanaque ramilfromparanaque Jan 17, 2016 8:47 PM in response to mada_larisa
    Level 1 (0 points)
    Jan 17, 2016 8:47 PM in response to mada_larisa

    Experienced the same thing just last night.

     

    - Charged before sleeping.

    - Woke up with black screen.

    - Removed charger and plugged it in again to make sure.

    - Still in black screen.

    - Touched the Home Button (Burning Hot!)

    - Did the hard restart

    - Phone turned-on again. Since then, no occurrence yet.

     

    I got late going to work because of the alarm not setting-off. First time that happened to me since purchasing like a month ago. On IOS 9.0.2. I guess not important since I've read some responses here that even on upgrade (9.2), issue still happens. I guess my next move is to go to my line service provider and ask for a replacement since I did not get my unit directly from Apple.

     

    Any other suggestions?

  • by mada_larisa,

    mada_larisa mada_larisa Jan 20, 2016 12:06 AM in response to mada_larisa
    Level 1 (0 points)
    Jan 20, 2016 12:06 AM in response to mada_larisa

    Went to the Carrier where I got my phone and at first they reinstalled the software & firmware and told me to come back if I still have problems. Then after being forced to do 3 hard resets in order for the phone to boot, went back and got a replacement. No issues so far.

  • by bishalghimire,

    bishalghimire bishalghimire Feb 3, 2016 6:11 PM in response to oooliveee
    Level 1 (0 points)
    Feb 3, 2016 6:11 PM in response to oooliveee

    Sample Diagnostics:

    1. iPad Air, 16GB, iOS 9.2, idle stat
    2. Started new
    3. Restored thro IPSW using iTunes
    4. None
    5. -

     

    Major problem is it does not wake up most of the time even through force restart.

    Works well in force restart when its shutdown while in ideal recently.

    Wont boot at all when shutdown for longer period. ( Maybe battery dies soon ! )

  • by Terni,

    Terni Terni Feb 6, 2016 11:13 AM in response to oooliveee
    Level 1 (0 points)
    Feb 6, 2016 11:13 AM in response to oooliveee

    Experienced similar problem with two day old iPhone 6s during "Verification" of updated I.O.S.  Unable to switch off or continue with anything and no functioning buttons.  Dropped to a black screen constantly. I left it for hours but could do nothing with it as it was stuck in this mode.  A re-set seemed to do the trick and so far so good but it has only been 24 hours.

  • by Skanlou,

    Skanlou Skanlou Feb 27, 2016 12:52 AM in response to oooliveee
    Level 1 (0 points)
    Feb 27, 2016 12:52 AM in response to oooliveee

    HI all,

    I am experiencing the same problem since upgrade to 9.2.1 (iPhone 6S, 16go).

    Tried almost everything.

     

    Any issue? Any reply from Apple?

     

    THanks.

  • by bodoho,

    bodoho bodoho Mar 11, 2016 12:39 AM in response to Skanlou
    Level 1 (0 points)
    Mar 11, 2016 12:39 AM in response to Skanlou

    Hi from Berlin Germany,

    same problem with 9.2.1 (iPhone 6S, 16GB)

     

    All upgrades before per WLAN

     

    We want to change Music on the Phone with itunes, so we link the phone with the pc. After the Question do you trust these pc the automatic backup starts then we manage the music. No Problem - All fine

     

    First night after all, the iphone alarm clock vibrates in the morning with black screen, all actions on the phone has no effekt.

    over the apple watch "ping the iphone" has function, vibrations ending. Only Hard Reset brings Iphone 6s back to normal live.

     

    This Morning the same procedur.... Alarm clock trigger the Zombiemode problem.. Problems after itunes binding? Backup? with acitve Alarmclock settings?

     

    Any issue? Any reply from Apple?

     

    Thanks.

  • by bodoho,

    bodoho bodoho Mar 11, 2016 1:03 AM in response to bodoho
    Level 1 (0 points)
    Mar 11, 2016 1:03 AM in response to bodoho

    Ive now turn the "Diagnostics & Usage" on to send Reports to apple. After the next Zombiemode we contact the Apple Care to check the Logs to find the Problem.

     

    All Users with the Problem do so ;o) Give Apple the Chance to fix our all Problem !!!

  • by macgeraldalexson,

    macgeraldalexson macgeraldalexson Mar 23, 2016 9:32 PM in response to oooliveee
    Level 1 (0 points)
    Mar 23, 2016 9:32 PM in response to oooliveee

    iOS 9.3 is save for resloved this problem? Im still stick on iOS 9.1

  • by belles3042,

    belles3042 belles3042 Jul 4, 2016 4:03 AM in response to oooliveee
    Level 1 (4 points)
    iPhone
    Jul 4, 2016 4:03 AM in response to oooliveee

    Happened to me today.  I have an iPhone us running iOS 9.3.2.

     

    Holding power button & home for 10seconds resolved for me.

  • by Lycan86,

    Lycan86 Lycan86 Aug 17, 2016 6:55 AM in response to oooliveee
    Level 1 (4 points)
    Aug 17, 2016 6:55 AM in response to oooliveee

    Hello from Uruguay... I have an iPhone 6s (running iOS 9.3.4) that presents the "shutting down problem". I took it to an apple store (ArtComputer) and it was the same as not doing it... they said the iPhone presented no hardware problems and they wanted to charge me to restore it (when it was already restored as new iPhone, not from backup, before taking it there) though the iPhone is under warranty until October...

     

    No good service from apple... No answers from apple here...

    What's going on with apple these days?

  • by Lycan86,

    Lycan86 Lycan86 Aug 17, 2016 7:09 AM in response to Lycan86
    Level 1 (4 points)
    Aug 17, 2016 7:09 AM in response to Lycan86

    Before taking it to the apple store I tried to fix it by myself by restoring as new, then I tried draining the battery to 0 and then charging it to full and a couple of hours more... and nothing...

  • by Michal2001,

    Michal2001 Michal2001 Sep 20, 2016 5:09 PM in response to oooliveee
    Level 1 (8 points)
    iPhone
    Sep 20, 2016 5:09 PM in response to oooliveee

    This is ridiculous. my iPhone 6s is turning off randomly as well. And now with iOS 10 it is more commonn. I happened to me 3 times toda!!

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