Login with newly reset passwords not working. First login takes Apple ID, then takes me to second login page (this is new) and iCloud password not accepted.

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Login with newly reset passwords not working. First login takes Apple ID, then takes me to second login page (this is new) and iCloud password not accepted.

Login with newly reset passwords not working. First login takes Apple ID, then takes me to second login page (this is new) and iCloud password not accepted. No idea why there is a new secondary login system. When I set up my Pro I don't think the iCloud was set up, is this causing the issue?

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Sep 30, 2015 12:50 AM

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Answer 1

mario49

Community Specialist

Sep 30, 2015 12:26 PM in response to JacDee1112

Greetings JacDee1112,

After reviewing your post, it sounds like you are not able to use your Apple ID to sign in. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

Sign in to the iTunes Store, Mac App Store, and iBooks Store on your Mac - Apple Support

iCloud: If you have trouble signing in to iCloud.com

Thanks for using Apple Support Communities.
Take care

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