ITUNES NOT WORKING ON MY PC WINDOWS 7

Question

ITUNES NOT WORKING ON MY PC WINDOWS 7

Hello All,

i updated my I Phone 6 plus to IOS9 and also updated iTunes software on my PC but after update its not working when i open it it shows the following message "I-tunes stooped working" and give two options check for online solution or close the program. if i check for online solution it tell me nothing. i even uninstalled all apple software and reinstalled i tunes but same error again happening. can anyone help please.

Thanks,

Shabi

iPhone 6 Plus, iOS 9.0.1

Posted on Sep 30, 2015 2:22 AM

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Answer 1

chuck_3rd

Community Specialist

Sep 30, 2015 6:12 AM in response to shahbazfromriyadh

Hello Shahbaz,

I see from your post that iTunes is quitting unexpectedly on your Windows PC. I know this must be a very frustrating issue, so in order to help resolve this I suggest that you follow through the steps in the link below.

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Take care.

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Answer 2

Sep 30, 2015 6:29 AM in response to chuck_3rd

Dear Alex.

Thanks for your reply but it could not help me. i am pasting the problem details below. So please see if you can help out. i read all this and adopted whatever they said but could not solve the issue.

javascript:;

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.0.44

Application Timestamp: 5603715d

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e61a16

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: 666a

Additional Information 4: 666ad437ab9d663fefa3336d350d67c1

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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Answer 3

turingtest2

Level 10

278,369 points

Oct 8, 2015 3:42 AM in response to shahbazfromriyadh

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

tt2

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