Q: Voicemail
Hey guys, I'm trying to set up voicemail on my iPhone 6 but every time I click setup it just has the loading sign and doesn't do anything. It's not actually loading on the top of the phone though so I don't know if that makes a difference. I have had voicemail on all my previous iPhones and when people call me my old customised voicemail message plays. Plenty of people have said they have left ne voicemails but I can't access them. What can I do?
iPhone 6, iOS 9.0.1
Posted on Sep 30, 2015 2:25 AM
Community Specialists
Hi Sheridan17,
I understand that you are having issues with setting up your Visual Voicemail on your iPhone. From what you describe, it sounds like you need to change your voicemail password. Go to Settings > Phone > Change Voicemail Password to walk you through resetting it.
iPhone: How to reset or change your voicemail password
https://support.apple.com/en-us/ht201618
If you still are having issues, the next article will have some additional troubleshooting steps to get you going.
Get help with visual voicemail on your iPhone
https://support.apple.com/en-us/HT201436
Have a good day
Posted on Sep 30, 2015 8:12 AM