iTunes spinny circle when connect device

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Level 1

45 points

iTunes spinny circle when connect device

If I open iTunes 12.3 on my iMac, with my iPhone 6 Plus either connected via cable or WiFi, when I select the iPhone in devices, and goto apps on the LH menu, I just get a spinny circle constantly.

This is the menu where you see all you apps and can install manual and arrange them. I've restarted the iPhone, iTunes, the Mac and its the same. My iPhone is on iOS 9.01, iMac is 10.10, everything is updated as can upto today.

Any help please, I've had to, rather than restore my iPhone, start from afresh and its takes ages to arrange, install all my apps on the iPhone itself, I'd rather do it on the iMac

thanks

iMac, OS X Yosemite (10.10), null

Posted on Sep 30, 2015 5:13 AM

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Answer 1

QwertyMan11 Author

Level 1

45 points

Oct 1, 2015 5:33 AM in response to QwertyMan11

Well I was hoping that it would work on v10.11 El Capitan but nope, still the same, it works for some, but for some reason won't on my iPhone 6 Plus, can anyone please help?

thanks

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Answer 2

Oct 1, 2015 2:56 PM in response to QwertyMan11

There are at least two other threads pertaining to this bug. Any chance a mod can combine them?

https://discussions.apple.com/thread/7219234

https://discussions.apple.com/thread/7250290

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Answer 3

QwertyMan11 Author

Level 1

45 points

Oct 7, 2015 11:57 AM in response to hamiltonrrwatch

strangely...

After I'd set up a support call form Apple, he said to start it and we'll setup a screen share, and lo and behold it worked!?!? nothing done on his side (did even get to the email link for screen share!), it worked on WiFi and cabled!?!

Unsure how it started to work, nothing done on my part either, could it have been something done on iTunes "back end" or something? It wasn't just me having the trouble so seems strange.

thanks

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