Niggolo
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Q: Error 7 (WIndows error 193)

Hello,

 

2 days ago i updated itunes to 12.3 and now everytime i run it, i get this error:

http://prntscr.com/8m5ybb

 

i google it and found this:

If you see Error 7 (Windows error 193) when you try to install iTunes for Windows - Supporto Apple

i followed it but i still get the error

 

Anyone can help me?

thank you

iPhone 5s, Windows 7, 64-Bit

Posted on Sep 30, 2015 6:22 AM

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Niggolo

Q: Error 7 (WIndows error 193)

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  • Helpful answers

  • by pedro d,Helpful

    pedro d pedro d Sep 30, 2015 9:54 AM in response to Niggolo
    Community Specialists
    Sep 30, 2015 9:54 AM in response to Niggolo

    Hello there.

     

    Great job finding some great information for troubleshooting your issue with iTunes on your Windows computer. It seems you were referred to us from the very article that has the steps for troubleshooting:

     

    If you see Error 7 (Windows error 193) when you try to install iTunes for Windows - Supporto Apple

     

    If outdated or incompatible software on your computer places the wrong version of a shared .dll file in the C:\Windows\System32 folder, you might see one of the messages below:

    "iTunes was not installed correctly. Please reinstall iTunes.
    Error 7 (Windows error 193)"

    "iTunesHelper was not installed correctly. Please reinstall iTunes.
    Error 7"

    You might also see the message below during installation, even though iTunes appears to complete the installation successfully.

    "Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify that you have sufficient privileges to start system services."

    Follow the steps below to resolve this issue. 

    These steps are only applicable when the message contains error 193. If you see an Error 7 message with a different Windows error code in the parentheses, learn how to remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or 
    Windows 8    .

    1. Navigate to C:\Windows\System32. 
    2. Locate the msvcr100.dll file.
      Make sure that the file name is exactly msvcr100.dll. If you’re unable to locate msvcr100.dll, do not continue with these steps and do not move other files from this folder.
    3. Drag the msvcr100.dll to the desktop. When prompted, click Continue.
    4. After you drag the file to the desktop, try performing a repair on both installed versions of Apple Application Support (64 and 32-bit) in the Control Panel (iTunes requires both versions of Apple Application Support): 
         
      • Click Apple Application Support 32-bit to select it.
        •  
      • Right-click Apple Application Support 32-bit to open the shortcut menu.
        •  
      • Select ‘Repair’ and complete the Repair Wizard.
        •  
      • Perform the same steps for Apple Application Support 64-bit.
    5. Try to launch iTunes.
    6. If there's still an issue, download a new copy of the iTunes installer.
    7. Completely remove and reinstall iTunes and related software components from your computer. Then, reinstall iTunes.
    8. If you still see the messages, restart your computer and try to launch iTunes again. If iTunes launches correctly, place the msvcr100.dll in the Recycle Bin and then empty the Recycle Bin.   

    If there's still an issue, contact Apple Support for more help.

     

    If you've gone over all of the recommended steps and the issue is still occurring, the information after step 8 becomes pertinent for you.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by Niggolo,

    Niggolo Niggolo Sep 30, 2015 9:58 AM in response to pedro d
    Level 1 (0 points)
    Sep 30, 2015 9:58 AM in response to pedro d

    OK so i have to call the support! Thank you

  • by alanfromhemel hempstead,

    alanfromhemel hempstead alanfromhemel hempstead Oct 8, 2015 10:20 AM in response to pedro d
    Level 1 (0 points)
    Oct 8, 2015 10:20 AM in response to pedro d

    Hi Pedro,

    Thank you for this I have managed to open ITunes after removing the msvcr100.dll.

    Having spent all day trying all different ideas and reinstalling many times.

    IT WORKED hooray

    Only needed up to step 5

    Thanks again

     

    Alan

  • by InekeB,

    InekeB InekeB Nov 8, 2015 5:09 AM in response to pedro d
    Level 1 (0 points)
    Nov 8, 2015 5:09 AM in response to pedro d

    Hi there,

     

    this helped! I tried installing uninstalling downloading iTunes again, updating my hosts file, unregistering Windows Installer, but nothing helped.

    Your post is the solution, so, thank you!

     

    Kind regards

    Ineke

  • by heryuksel,

    heryuksel heryuksel Nov 14, 2015 3:21 PM in response to pedro d
    Level 1 (0 points)
    Nov 14, 2015 3:21 PM in response to pedro d

    Thanks thanks thanks. I tried for days to solve.  This problem is solved with your help

  • by AliG1461,

    AliG1461 AliG1461 Nov 16, 2015 10:47 AM in response to pedro d
    Level 1 (0 points)
    Nov 16, 2015 10:47 AM in response to pedro d

    Thanks so much, I had tried loads of other "solutions", but yours was the only one that solved the issue, and all my music is still there, fantastic

  • by klmathe,

    klmathe klmathe Dec 15, 2015 1:11 PM in response to Niggolo
    Level 1 (0 points)
    Dec 15, 2015 1:11 PM in response to Niggolo

    I've tried everything. I read all comments and applied. None of them worked for me. I'm very upset to try and get nothing. Has been 3 months without itunes now .

  • by turingtest2,

    turingtest2 turingtest2 Dec 15, 2015 6:55 PM in response to klmathe
    Level 10 (88,264 points)
    Apple TV
    Dec 15, 2015 6:55 PM in response to klmathe

    See Troubleshooting issues with iTunes for Windows updates. What exactly are your current symptoms when you try to install iTunes?


    tt2