Hi!
I've got a blue circle sticker inside my iPhone 5S, and the offical service told me, they can't repair my phone, because it was opened by somebody.
This is my 5th phone from the offical service, with not passing display, and bad touch id with annoying sound.
What does it mean?
This company is an offical Apple Service for T-Mobile in Hungary. I hate this company pls help me. 😟
Thank your for your replies.
iPhone 5s, iOS 8.4.1
Has the phone been opened by somebody else than an Authorized Apple Service Provider or your carrier?
Only those two parties can service the iPhone in your country.
Did they replace the same device for the fifth time, or did you have four different other iPhones before your 5s?
If they have replaced the device more than once, they should have a repair history and be able to see, if the device with the blue sticker inside has been a refurbished unit or a brand new replacement.
Has the phone been opened by somebody else than an Authorized Apple Service Provider or your carrier?
Only those two parties can service the iPhone in your country.
Did they replace the same device for the fifth time, or did you have four different other iPhones before your 5s?
If they have replaced the device more than once, they should have a repair history and be able to see, if the device with the blue sticker inside has been a refurbished unit or a brand new replacement.
No, it was only opened by my carrier or AASP. It was repleaced by 3rd time, it must be the 4th. They told me sent a new phone which arrived from Apple to his service.
They doesnt know why is a blue sticker inside the phone, and the battery metal shield fixed incorrect. I hasnt got any idea to replace my phone.
is it possible to change my post is unsolved?!
No, it was only opened by my carrier
If your carrier is not an authorized Apple Service provider then Apple is correct. Your carrier opening the phone voided all warranty and post warranty support from Apple.
in my opinion my carrier was an Authorized apple service before, but now they only recieve a phone and the send to an authorized service.
Your opinion unfortunately matters little to Apple. Carriers are allowed to sell phones without being an authorized service center. If you carrier did indeed open the phone they were in the wrong and should not have done so. They voided your warranty. I would think you have a claim against the carrier for opening a device they were not authorized to open and in doing so destroyed the value of your device.
OKay, i understand. But my carrier has got a autorized apple service, who doesn't know ehat does the blue sticker mean. So they wasn't replaced my phone. I would like to replace my phone, so i wrote a letter to Apple, with my story and i waiting for the answer. :/
Nobody knows? 😟
If your carrier gave you the phone as a replacement, and if you haven't opened the phone, I think that they will have to solve this problem.
I've got a blue circle sticker inside iPhone 5S. Pls help me.
