Q: IPad 2 Crashing after IOS 9.0.2 Update, Useless

j.r.lakeside wrote:

 

I have tried everything suggested as well with no results.

 

 

Does that include making an appointment at the Genius Bar at your local Apple Store? Once you've done all the things suggested by helpful posters such as MichelPM, that would be the next step.

I recognize most of the problems (sluggishness, crashes) that people report here. I also tried all the suggested solutions.

One of my clients uses iPad2 devices in their company, and all of those that have been upgraded to iOS9 have these problems.

Of course there are fanboys who say that all of these problems happen in my imagination, or that most iPad 2 devices have no problem, or that Apple actually responds to problem reports. You must live in a powerful reality distortion field to believe that.

Here is my updated list of suggested fixes for a slow iPad 2, 3 or 4 model.

Try resetting All Settings found in the Settings App under General and in the right column under Reset.

Try resetting histories and deleting/resetting caches in all of the web browsers you use.
If you use Safari, these functions maybe in the Settings App under Safari.
Other web browsers have their settings inside of the running app, itself.

If your iPad has been activated for iCloud, in the Settings App under iCloud, to the right, under iCloud Drive, tap iCloud Drive and make sure Safari is turned off for saving Safari data to iCloud Drive.

Also, under iCloud in the Settings App, in iCloud Drive, disable the saving feature for any other apps that you DO NOT want data being saved automatically to iCloud Drive.

If using Safari is still causing issues,
Try changing/using another, different third party web browser.
I don't use iOS Safari too much any longer because I found it causing me some headaches on certain websites I, regularly, visit.
I commonly use another third party web browser, Perfect Web Browser (there are others that may suit your web browsing style better, so look at all of them first to see which third party browser may work better for you) and I never experience a lot of the issues that Safari was causing.

In the Settings App under the General tab, to the right under Spotlight sesrch, try disabling the search under apps that really do not need a search, like some games, remotes, apps that really do not need to be searched, etc., to reduce the list for Spotlight to search.

Try turning on Reduced Motion.
This is found in the Settings App in the General tab the left panel.
In the right panel look under Accessibility, the look for Reduce Motion and turn this feature "On".
You should see an appreciable performance increase on all iPad 2, 3 and 4 models.

In the Settings App under the General Tab, in the right column, look for Background App Refresh and turn this setting to "off".

Try a reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Good Luck!

Also, I have since found that my iPad 2 has become "like new out of the box" fast performance-wise by doing a variation on a normal erase-reset/restore procedure.

On both my iPad 2 and iPad 3, I did a backup to iTunes, then did and erase-reset restore as new iPad, first. Then, reconnected my iPads to iTunes on my Macs and then, I did a restore from backups.

The performance increase from this were noticeable and apreciable and both iPads are operating with a like new performance speed and, in addition, both iPad models have gotten an appreciable amount of free storage space returned to them.

Here is the procedure for this restore procedure and this has already worked, sucessfully, for one other iPad 2 user so far!

First, connect your iPad to USB and sync and backup your iPad to iTunes (make sure your iTunes is up to date).

Then disconnect/eject your iPad from the computer.

From just the iPad, in the Settings App under the General setting, look in the right column for Reset option, then erase and reset your iPad to completely erase your iPad and then, again, from the iPad, set it up as a new iPad setup to factory "out of the box" operation.

Then reconnect your iPad to the computer and make sure to cancel the syncing, by tapping the small X to the left in the top  center iTunes display box.

iTunes should detect your iPad and ask if you want to update to the latest iOS version.

Select OK. If iTunes begins to try and sync, again, cancel the sync. Let the update continue until it loads into the iPad.

May take anywhere from 30 minutes to an hour to update the iPad.

DO NOT WALK AWAY FROM THE COMPUTER DURING THE UPGRADING PROCESS!!!!

Once your iPad is updated and your iPad appears in iTunes, again, CANCEL the sync, once more.

Select Restore from Backup instead and pick your last backup to restore back to your iPad.

Once the restore is complete, finish setting up the iPad and let it sync back to iTunes you can either cancel the sync, again or let it backup, again.

Then disconnect the iPad.

Do one hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Once your iPad is back to the Home screen,

In the Settings App under the General tab, to the right under Spotlight sesrch, try disabling the search under apps that really do not need a search, like some games, remotes, apps that really do not need to be searched, etc., to reduce the list for Spotlight to search.

Try turning on Reduced Motion.

This is found in the Settings App in the General tab the left panel.

In the right panel look under Accessibility, the look for Reduce Motion and turn this feature "On".

You should see an appreciable performance increase on all iPad 2, 3 and 4 models.

In the Settings App under the General Tab, in the right column, look for Background App Refresh and turn this setting to "off".

If you purchased any music from iTunes, you will need to redownload that content back to your iPad for playing directly from your iPad and not from Apple Music servers.

Also, if your iPad contained a lot of images in the Photos app, these will take time to regenerate the original AND thumbnail images themselves inside of the Photos app when you first launch it.

I update ALL my iDevices connected up to my iMac and sync'd over USB through iTunes.

My Mom"s and Wife's iPad 2s were still both on iOS 7 and my own iPad 3 this way.

I have NEVER, EVER had an issue with any iOS updates.

Glad you got your iPad 2 to a much better performance level than what you experienced previously!

If you choose to try this, your iPad 2 should be even better running!

Good Luck!

MIchelPM

I did all the steps you posted and they didn't work for me, all I gained was more space. Did any of these iPads have the latest iOS or were they being updated from 7iOS? Did any of the iPads you updated experience the symptoms that people are experiencing after upgrading to iOS 9.1?

THanks for your reply

AL

I have to date sucessfully updated 3 iPad 2 models. All were still on iOS 7.

My other family member's iPad 2 and my best friend’s iPad 4 were running iOS 8.4.1.

And, NO.

None of these seem to be exhibiting any issues.

Hello,

Try a force restart:

To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Hope this helps.

Jack

Been there, done that.  Numerous times before/after fresh installs.  Nope, nope, nope. . .

I saw a post in my email in response to my previous log and I see it's been deleted from this thread.  It wasn't very friendly to Apple's new CEO.  But I agree with the posted message!

I checked my errors, all kernel. That was usually linked to software or hardware not releasing memory. so it seems like fhe update is not handling memory correctly on the older ipads. either because of new feature usage, processor communication or something else. anyone else have that?

@mkeschinger: what you just wrote is very insightful. I have not checked my error logs, but what I observe also points in the direction of memory leaks. (I have observed quite a few cases of computer memory loss over the past 30 years.)

In Safari, over time less page content is cached and has to be reloaded. Eventually, this leads to Safari crashing.

Apple, please pay attention and fix this!

Be careful what you say here or Apple will remove your post calling it a "rant."

Of course it is a "rant" when a simple OS update destroys the functionality of the device and there seems to be no way to resolve it.

Grab this post while you can..... they will pull it.

Apple simply can't deal with complaints. The fact that they are not addressing this directly, but letting surrogates take the heat tells you where Apple is with their customer support.

If you visit a number of other Tech sites, you will find that the problems being posted with earlier iPads is very very common - though they deny it here.

Luckily my post doesn't say anything negative, merely an observation as to Root cause. It happens a lot when a driver is not update, memory chips go bad, etc.  Usually an easy fix. If anything, I hope they see it as that. I don't want to rant, or stir the pot. I prefer providing a possible solution. Think about it. Do you like people who complain or who recognize a problem and offer solutions? This is obviously a software compatibility issue. Makes more sense to see what it possibly is rather than anything else. If they don't want to fix it, or cant due to compatibility on newer machines, they can just make the older software available.

Honey vs vinegar.

j.r.lakeside wrote:

 

 

Apple simply can't deal with complaints. The fact that they are not addressing this directly, but letting surrogates take the heat tells you where Apple is with their customer support.

Nice strawman. This is a user-to-user technical support site. Apple makes no promises to provide support here. If you want information from Apple, call Apple Tech Support.

mkeschinger writes:

I checked my errors, all kernel. That was usually linked to software or hardware not releasing memory. so it seems like the update is not handling memory correctly on the older ipads. either because of new feature usage, processor communication or something else. anyone else have that?

I also looked at the error log on my iPad2. Apart from the memory handling that seems to be broken, I also saw that when a process (e.g. Safari) crashes, it is killed by the iOS "watchdog" (error code 0x8BADF00D, Apple engineers have a particular kind of humor). This happens when the watchdog thinks that a process has become unresponsive. This happens when a webpage takes 'long' to load an render. Many websites use 'modern' javascript frameworks, which work well on the latest hardware, but not so good on slightly older (and slower) hardware.

My guess is that on these javascript-heavy pages the iPad2 is a bit slow, and the iOS watchdog expects fast response times like on newer iPads.

The fix for many problems might be as simple as adjusting the watchdog timeout on older iPad models.

This would also explain why some people do not experience issues after applying the other fixes suggested in this forum; They don't visit these 'slow' websites. I usually have crashes on a small set of websites that, for example, have HTML5 video and a lot of javascript.

I have no way to verify if my hunch is correct, and I don't expect that anyone else but Apple can adjust the watchdog timeout.

So....is that "it just works" or not?