quicklooksatellite quit unexpectedly—webarchive files

Question

quicklooksatellite quit unexpectedly—webarchive files

After searching the web and Apple discussions, then attempting various solutions, my early 2013 MacBook Pro running Mavericks.5 still is suffering from repeated unexpected quit reports for QuickLookSatellite.

The crash reports repeatedly happen after I open a saved webarchive file, preview a saved webarchive file in Spotlight, or open folders in the Finder which contain webarchive files.

A snippet from one of the crash reports follows below.

I have searched my Mavericks installation for com.apple.qlgenerator.web and com.apple.qlgenerator.pdf which are referenced in the crash reports. My search included hidden files, invisible files, and package contents (using EasyFind app) without finding either of these files.

I have performed the following potential solutions, but the symptom persists.

1. Ran 10.9.5 combo updater on top of the 10.9.5 installation.

2. Repaired permissions.

3. Repaired the partition using Disk Warrior.

4. Reindexed Spotlight.

5. Updated Safari to 7.1.8.

6. Cleared user, local, system, and font caches.

7. Trashed the following files and rebooted.

com.apple.quicklook.ui.helper.plist

com.apple.quicklookconfig.plist

com.apple.QuickLookDaemon.plist

8. Trashed com.apple.quicklook.ui.helper folder in ~/Library/Containers and rebooted.

9. Executed the following Terminal commands.

qlmanage -r

qlmanage -r cache

I would really prefer to solve this symptom without having to resort to a clean installation of Mavericks and all of the apps/utilities which I use, then restoring all of my saved files and reconfiguring everything.

Yes, I have Time Machine backups and a clone of the Mavericks installation.

In fact, the current Mavericks installation on the MacBook Pro is a restored instance of the clone (after wiping the Yosemite installation that existed on the MacBook Pro previously).

The clone did not suffer this symptom when I made it.

My Time Machine backup is Yosemite. If my options were to clean install Mavericks or restore the Time Machine backup of Yosemite, I'd do the former (but would really rather solve the symptom instead, if at all possible).

Thanks in advance for guidance.

Process: QuickLookSatellite [268]

Path: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e

Identifier: QuickLookSatellite

Version: 5.0 (521.1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: quicklookd [238]

User ID: 501

Date/Time: 2015-09-30 08:04:16.180 -0700

OS Version: Mac OS X 10.9.5 (13F1112)

Report Version: 11

Anonymous UUID: E1F338C2-4078-7293-9F5F-B68A5AFD1097

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Application Specific Information:

objc_msgSend() selector name: release

qlmanage --diag 6571367.1120433 6571367.1123137 6571367.1120689 6571367.1120442 6571367.1120438 6571367.1120656 6571367.1123138 6571367.1120688 6571367.1120414 6571367.1120691 6571367.1120661 6571367.1120444

last generator in main thread: com.apple.qlgenerator.web

last threaded generator: com.apple.qlgenerator.pdf

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fff883570a3 objc_msgSend + 35

1 com.apple.Foundation 0x00007fff8e65457a -[NSHTTPURLResponse initWithCoder:] + 900

2 com.apple.Foundation 0x00007fff8e4c14b2 _decodeObjectBinary + 2534

3 com.apple.Foundation 0x00007fff8e4c096d _decodeObject + 288

4 com.apple.WebCore 0x00007fff89774bac WebCore::LegacyWebArchive::createResourceResponseFromMacArchivedData(__CFData const*) + 92

5 com.apple.WebCore 0x00007fff897737d5 WebCore::LegacyWebArchive::createResource(__CFDictionary const*) + 629

6 com.apple.WebCore 0x00007fff89773db6 WebCore::LegacyWebArchive::extract(__CFDictionary const*) + 374

7 com.apple.WebCore 0x00007fff89773baf WebCore::LegacyWebArchive::create(WebCore::KURL const&, WebCore::SharedBuffer*) + 175

8 com.apple.WebCore 0x00007fff89773acd WebCore::LegacyWebArchive::create(WebCore::SharedBuffer*) + 45

9 com.apple.WebKit 0x00007fff83e1f928 -[WebArchive initWithData:] + 168

10 com.apple.qldisplay.Web 0x0000000111cf6380 0x111ce5000 + 70528

11 com.apple.qldisplay.Web 0x0000000111cf67c1 0x111ce5000 + 71617

12 com.apple.qldisplay.Web 0x0000000111cec5e8 0x111ce5000 + 30184

13 com.apple.QuickLookUIFramework 0x00007fff8628fb33 _QLThumbnailRequestSetThumbnailWithURLRepresentation + 187

14 com.apple.QuickLookFramework 0x00007fff8e175767 QLThumbnailRequestSetThumbnailWithURLRepresentation + 680

15 com.apple.qlgenerator.web 0x000000010ebd0a56 0x10ebcf000 + 6742

16 com.apple.QuickLookFramework 0x00007fff8e173e23 _QLThumbnailRequestCallGenerator + 585

17 com.apple.quicklook.satellite 0x000000010e9c0249 0x10e9bd000 + 12873

18 com.apple.quicklook.satellite 0x000000010e9c16aa 0x10e9bd000 + 18090

19 com.apple.quicklook.satellite 0x000000010e9bffa4 0x10e9bd000 + 12196

20 com.apple.QuickLookFramework 0x00007fff8e17180e ___QLGeneratorDispatchBlock_block_invoke_2 + 16

21 com.apple.QuickLookFramework 0x00007fff8e1a4181 QLTryCatchAndCrash(void () block_pointer) + 17

22 libdispatch.dylib 0x00007fff834fa1bb _dispatch_call_block_and_release + 12

23 libdispatch.dylib 0x00007fff834f728d _dispatch_client_callout + 8

24 libdispatch.dylib 0x00007fff834feef0 _dispatch_main_queue_callback_4CF + 333

25 com.apple.CoreFoundation 0x00007fff885d14f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

26 com.apple.CoreFoundation 0x00007fff8858c714 __CFRunLoopRun + 1636

27 com.apple.CoreFoundation 0x00007fff8858be75 CFRunLoopRunSpecific + 309

28 com.apple.CoreFoundation 0x00007fff88641811 CFRunLoopRun + 97

29 com.apple.XPCService 0x00007fff842236b6 xpc_service_main + 408

30 libdyld.dylib

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Sep 30, 2015 12:59 PM

Reply

Answer 1

a brody

Level 10

83,101 points

Sep 30, 2015 1:38 PM in response to Barry Fass-Holmes

Is it possible you are using some software for which Apple Qucklook doesn't yet have full support? I.e. are you running the brand new Microsoft office? Maybe it is coughing up documents saved in the newer version of Office. I know I have no trouble with Office 2011 documents. But I have yet to try anything newer.

Reply

Answer 2

Sep 30, 2015 2:00 PM in response to a brody

Thanks for your reply.

No, I do not have Office (any version) installed.

Yes, I did update several apps after restoring the clone. However, the symptom was occurring before (and has continued after) the updates.

The problem is specific to saved webarchive files. When I drag and drop (or double-click, or attempt to display a QuickLook preview of) a saved webarchive file, the crash report displays. All other file types are OK, do not show this symptom.

The symptom, does not occur when I perform the above steps using other file types (pdf, txt, etc.).

That is why I updated to Safari 7.1.8 (the latest and greatest for Mavericks).

The symptom does occur under other conditions not obviously related to webarchive files, however.

For example, after cold booting or restarting, during the loading of my previously open apps (which do not include Safari), the crash report window for QuickLookSatellite displays at least twice.

Also, after double-clicking a folder within a Finder window, the crash report window for QuickLookSatellite displays.

Reply

Answer 3

Oct 5, 2015 11:22 AM in response to Barry Fass-Holmes

Update and clarification…

1. QuickLookSatellite quits unexpectedly during cold bootup, while performing routine file/folder maintenance tasks in the Finder, and when performing Quick Look on certain webarchive files (i.e., ones that I saved from Safari between 12/20/14 and 09/22/15 (during this time, Yosemite was installed in my Mac's bootup partition.

Quick Look works flawlessly on webarchive files saved from Safari before 12/20/14 (at which time Mavericks.5 was installed) or after 09/22/15 (at which time El Capitan beta 7 was installed, then my Mavericks.5 clone was restored after erasing the El Capitan installation).

Quick Look also works flawlessly on any other file type—pdf, png, txt—regardless of the file's creation date.

After booting into an external hard drive's volume which has Lion installed, theabove problems with the above webarchive files persist.

After booting into an external hard drive's volume which has El Capitan beta 7 installed, the above problems with the above webarchive files go away; Quick Look displays the files' contents flawlessly.

2. When I double-click the problem webarchive files or drag and drop them onto Safari's icon while booted into Mavericks.5, the file does not open; instead, an empty tab displays in Safari and multiple crash report windows display,indicating that Safari Web Content process quit unexpectedly. To recover, I need to close Safari's empty tab.

In other words, the problem webarchive files cannot be opened in Safari.

After booting into an external hard drive's volume which has El Capitan beta 7 installed, the above problem with the above webarchive files goes away; these files open flawlessly in El Capitan Safari.

3. I resaved three of these problem webarchive files from Safari 9 under El Capitan.

After cold-booting back into Mavericks, however, the above symptoms returned; Quick Look failed to display the contents of any of these three webarchive files, and they did not open properly in Mavericks Safari after dragging and dropping them onto Safari's icon.

4. As a work-around the multiple crash reporter windows, I have turned them off (I checked the Server checkbox in CrashReporterPreferences app).

However, these problem webarchive files still will not open in Mavericks Safari, and Quick Look does not display their contents (an empty Quick Look window with an endlessly spinning gear displays).

I have at least 2,000 of these "problem" webarchive files.

5. After updating Safari 7.1.8 under Mavericks to Safari 9.0, the above symptoms persist.

Reply

Answer 4

Oct 8, 2015 11:25 AM in response to a brody

One more update…

After resaving several webarchive files which previously produced the Quck Look symptom (i.e., ones that I saved from Safari between 12/20/14 and 09/22/15 during which time Yosemite was the bootup OS; empty Quick Look window with spinning gear), Quick Look then worked flawlessly on those resaved files.

Since I have more than 2,000 problem webarchive files, resaving them will be impractical (and hugely time consuming).

Reply