Q: macbook pro 15" keeps restarting

Question

beltb

Level 1 (0 points)

Q: macbook pro 15" keeps restarting

Here is the error report I get:

Anonymous UUID: 3F3D8F96-5FCD-1E2A-F8DB-A321FC989C4B

Wed Sep 30 14:21:11 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8b0cbc1b): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff81245e4000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/Appl eMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff81126dae40 : 0xffffff800832ad21

0xffffff81126daec0 : 0xffffff7f8b0cbc1b

0xffffff81126dafa0 : 0xffffff7f88ec2b9f

0xffffff81126db060 : 0xffffff7f88f8c18e

0xffffff81126db0a0 : 0xffffff7f88f8c1fe

0xffffff81126db110 : 0xffffff7f8920b056

0xffffff81126db240 : 0xffffff7f88faf82d

0xffffff81126db260 : 0xffffff7f88ec95f1

0xffffff81126db310 : 0xffffff7f88ec70fc

0xffffff81126db510 : 0xffffff7f88ec8a4b

0xffffff81126db5e0 : 0xffffff7f8a5f1b37

0xffffff81126db6b0 : 0xffffff7f8a61d7de

0xffffff81126db740 : 0xffffff7f8a605547

0xffffff81126db7a0 : 0xffffff7f8a605e53

0xffffff81126db7f0 : 0xffffff7f8a6061c0

0xffffff81126db860 : 0xffffff7f8a606a11

0xffffff81126db8a0 : 0xffffff7f8a5d20f5

0xffffff81126dba20 : 0xffffff7f8a6033c1

0xffffff81126dbae0 : 0xffffff7f8a5d0c15

0xffffff81126dbb30 : 0xffffff80088ffed6

0xffffff81126dbb60 : 0xffffff80089015eb

0xffffff81126dbbc0 : 0xffffff80088fed83

0xffffff81126dbd00 : 0xffffff80083e1307

0xffffff81126dbe10 : 0xffffff800832ef8c

0xffffff81126dbe40 : 0xffffff80083139f3

0xffffff81126dbe90 : 0xffffff800832429d

0xffffff81126dbf10 : 0xffffff800840231a

0xffffff81126dbfb0 : 0xffffff80084344c6

Kernel Extensions in backtrace:

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f88e72000->0xffffff7f890dbfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f88b24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7f88e62000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f88e1b000

com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f890e6000->0xffffff7f8938ffff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f88e72000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f88b24000

com.apple.GeForceTesla(10.0)[59758864-B0B8-3ED7-B4B9-DBBFAC568F35]@0xffffff7f8a 5be000->0xffffff7f8a68bfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f8

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 30, 2015 1:46 PM

I have this question too

Solved

Grant Bennet-Alder

Level 9 (60,729 points)

Desktops

A:

There was a substantial recall program for the MacBook Pro 6,2 that failed certain graphics tests, but it has long since expired.

The problem was though to be some defective graphics chips, which could not handle fast graphics switching at high speed, which MAY have been compounded by soldering failures due to overheating.

Repair on your own at this late date would involve finding a service that can remove the old surface-mount graphics chip and replace it with a correctly-soldered NEW graphics chip. Re-soldering the old chip will NOT suffice!

Reducing the problem can be accomplished by using the third-party utility gfxcardstatus to force the use of the integrated graphics, and never attaching an external display (which forces the use of the discrete graphics and makes the problem worse).

Returning to an older version of Mac OS X may improve stability.

Posted on Sep 30, 2015 1:56 PM

Q: macbook pro 15" keeps restarting

All replies

Helpful answers

by lllaass,

lllaass Sep 30, 2015 2:03 PM in response to beltb
Level 10 (188,072 points)

Desktops

Sep 30, 2015 2:03 PM in response to beltb

The GPU panic indicates a problem with the graphics unit.
Your Mac might have been covered by this now-ended recall
MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
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by beltb,

beltb Sep 30, 2015 2:14 PM in response to Grant Bennet-Alder
Level 1 (0 points)

Sep 30, 2015 2:14 PM in response to Grant Bennet-Alder

I really didn't have any issues until I switched to Yosemite, once in a while in Mountain Lion but that's it, so I didn't know about the recall...ughh.
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by OGELTHORPE,

OGELTHORPE Sep 30, 2015 3:28 PM in response to beltb
Level 9 (52,147 points)

Mac OS X

Sep 30, 2015 3:28 PM in response to beltb

As an interim solution install this application:

https://gfx.io/

This will allow you to disable the discrete GPU and run only on the integrated one eliminating the kernel panics. This will be at the expense of graphics performance.

Ciao.
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by beltb,

beltb Sep 30, 2015 4:09 PM in response to OGELTHORPE
Level 1 (0 points)

Sep 30, 2015 4:09 PM in response to OGELTHORPE

Thanks, I just downloaded it. That's much better than it shutting down all the time.
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by beltb,

beltb Sep 30, 2015 9:29 PM in response to OGELTHORPE
Level 1 (0 points)

Sep 30, 2015 9:29 PM in response to OGELTHORPE

It doesn't seem to be working. It won't stay on integrated only, it keeps switching back to dynamic. Any other work arounds?
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by Grant Bennet-Alder,

Grant Bennet-Alder Oct 1, 2015 7:10 AM in response to beltb
Level 9 (60,729 points)

Desktops

Oct 1, 2015 7:10 AM in response to beltb

¿are you trying to run an external display? that forces discrete graphics.

¿Are you using some graphics-intensive software that might be forcing discrete graphics?
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by beltb,

beltb Nov 24, 2015 8:48 AM in response to Grant Bennet-Alder
Level 1 (0 points)

Nov 24, 2015 8:48 AM in response to Grant Bennet-Alder

Just using the laptop on its own and not any graphics intensive software.

I just upgraded last night to 10.11.1 and so far there isn't an issue. I'll know for sure in a few days use.
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by beltb,

beltb Dec 2, 2015 12:31 PM in response to beltb
Level 1 (0 points)

Dec 2, 2015 12:31 PM in response to beltb

I just did a clean install of Snow Leopard and the issue is fixed. I'm thinking I won't be able to upgrade to the newer OS versions due to the graphics chip problem. Am I correct or do you think Apple will make a fix for it?
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by Grant Bennet-Alder,

Grant Bennet-Alder Dec 2, 2015 1:26 PM in response to beltb
Level 9 (60,729 points)

Desktops

Dec 2, 2015 1:26 PM in response to beltb

do you think Apple will make a fix for it?

Apple DID make a fix for it. They recalled it.

But the program has expired, and you appear to have missed it.

What they did was replace the motherboard, including the graphics chip.

Some users got relief by paying to have someone (who has surface-mount soldering equipment) to replace the graphics chip on the motherboard. Just re-soldering the old one will not fix it (if it has the Latent Defect that qualified you for to the recall program).
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by beltb,

beltb Dec 2, 2015 2:33 PM in response to Grant Bennet-Alder
Level 1 (0 points)

Dec 2, 2015 2:33 PM in response to Grant Bennet-Alder

Right, I didn't know anything about the program until I upgraded to their new OS and started having issues this year. I thought I saw somewhere that Apple extended the program to February 2016 but not sure.
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by lllaass,Helpful

lllaass Dec 2, 2015 4:32 PM in response to beltb
Level 10 (188,072 points)

Desktops

Dec 2, 2015 4:32 PM in response to beltb

You are thinking about this program which is for later MacBook Pros
http://www.apple.com/support/macbookpro-videoissues/
The program for your model has ended:
MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support
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by beltb,Helpful

beltb Dec 2, 2015 4:32 PM in response to lllaass
Level 1 (0 points)

Dec 2, 2015 4:32 PM in response to lllaass

It seems like I'm always a day late and a dollar short. Thanks for the response and have a great Christmas and New Year.
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Accepted Answer · Sep 30, 2015 1:56 PM

Grant Bennet-Alder

Level 9 (60,729 points)

Desktops

Sep 30, 2015 1:56 PM in response to beltb

There was a substantial recall program for the MacBook Pro 6,2 that failed certain graphics tests, but it has long since expired.

The problem was though to be some defective graphics chips, which could not handle fast graphics switching at high speed, which MAY have been compounded by soldering failures due to overheating.

Repair on your own at this late date would involve finding a service that can remove the old surface-mount graphics chip and replace it with a correctly-soldered NEW graphics chip. Re-soldering the old chip will NOT suffice!

Reducing the problem can be accomplished by using the third-party utility gfxcardstatus to force the use of the integrated graphics, and never attaching an external display (which forces the use of the discrete graphics and makes the problem worse).

Returning to an older version of Mac OS X may improve stability.

Q: macbook pro 15" keeps restarting

All replies Helpful answers

by Grant Bennet-Alder,Solvedanswer

by lllaass,

by beltb,

by OGELTHORPE,

by beltb,

by beltb,

by Grant Bennet-Alder,

by beltb,

by beltb,

by Grant Bennet-Alder,

by beltb,

by lllaass,★Helpful

by beltb,★Helpful

All replies

Helpful answers

by lllaass,Helpful

by beltb,Helpful