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Q: Mail crashes instantly upon being opened

Today, September 30, I installed OS X 10.11, El Capitan. Apple Mail opens and then instantly crashes.

iMac (24-inch Mid 2007)

Posted on Sep 30, 2015 2:44 PM

by ClaudiaSummergirl,Solvedanswer
ClaudiaSummergirl ClaudiaSummergirl
Level 1 (10 points)
A:

WWow!!! it seems to have worked!! Thank you, thank you, thank you!! I did what you suggested for both Google and optonline!

Posted on Oct 5, 2015 6:34 AM

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Q: Mail crashes instantly upon being opened

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  • Helpful answers

  • by Trifranco,Apple recommended

    Trifranco Trifranco Oct 5, 2015 6:36 AM in response to SLLMAC.COM
    Level 1 (35 points)
    Oct 5, 2015 6:36 AM in response to SLLMAC.COM

    For me, problem was related with the gmail account, and I found the solution by user enaut here: apple mail crashes after OSX 10.11. Removed the gmail account from System Preferences --> Internet Accounts, and added again. Just unchecking Mail there was not enough.

  • by ClaudiaSummergirl,

    ClaudiaSummergirl ClaudiaSummergirl Oct 4, 2015 7:05 PM in response to SLLMAC.COM
    Level 1 (10 points)
    Oct 4, 2015 7:05 PM in response to SLLMAC.COM

    I installed El Capital and now my mail instantly crashes. I have looked over these and have been trying to do some of them, but because my mail crashes almost instantly, I can't make any progress. I disabled some of my mail accounts. I was able to notice that my primary email account is a POP but for some reason it's listed as an IMAP. I keep trying to change it. I was thinking of just deleting them all and starting over, but I don't even get a chance to do anything because it crashes after a few seconds. Now what to do?

  • by Trifranco,Helpful

    Trifranco Trifranco Oct 5, 2015 6:35 AM in response to ClaudiaSummergirl
    Level 1 (35 points)
    Oct 5, 2015 6:35 AM in response to ClaudiaSummergirl

    Just to be sure, this is the sequence I've followed, after Mail crashed:

     

    1) remove the Google account using System Preferences --> Internet Accounts (not using the Mail preferences)

    2) launch Mail, and no crash

    3) quit Mail

    4) add again the Google account using System Preferences --> Internet Accounts  (not using the Mail preferences)

    5) launch Mail, and no crash

     

    Don't know if this is a Google-only account problem though...

  • by ClaudiaSummergirl,

    ClaudiaSummergirl ClaudiaSummergirl Oct 5, 2015 6:12 AM in response to Trifranco
    Level 1 (10 points)
    Oct 5, 2015 6:12 AM in response to Trifranco

    TThank you!! I will try but it doesn't seem to be my google acct that is the problem. I think it's my optonline that is causing more problem.

    im going to try what you said now

  • by ClaudiaSummergirl,Solvedanswer

    ClaudiaSummergirl ClaudiaSummergirl Oct 5, 2015 6:34 AM in response to ClaudiaSummergirl
    Level 1 (10 points)
    Oct 5, 2015 6:34 AM in response to ClaudiaSummergirl

    WWow!!! it seems to have worked!! Thank you, thank you, thank you!! I did what you suggested for both Google and optonline!

  • by Trifranco,

    Trifranco Trifranco Oct 5, 2015 9:53 AM in response to ClaudiaSummergirl
    Level 1 (35 points)
    Oct 5, 2015 9:53 AM in response to ClaudiaSummergirl

    Glad it worked for you too! :-)


    But we all have to thank user enaut, for his post in the other discussion I mentioned...

  • by SW11,

    SW11 SW11 Oct 17, 2016 4:51 AM in response to SLLMAC.COM
    Level 1 (8 points)
    Apple TV
    Oct 17, 2016 4:51 AM in response to SLLMAC.COM

    One of my users had this problem. When they launched mail, it just crashes. I went through loads of checks. Firstly I logged into webmail. That worked with the username and password. Next, I tried removing preference files and went through all the corrupt mail steps. I logged in as a different user and reset up the mail account, that still crashed. I put my user details in, worked a treat.

     

    I then changed the user's password and all worked correctly. It turns out their password was 17 characters, including 1 number. It seems that mail does not like passwords this long. No special characters, just lowercase letters and a single number. All fixed.