oswjim

Q: unable to add yahoo/google mail accounts

since upgrading to El Capitan I'm unable to add any yahoo or google account ...

 

when trying to add an account (gmail or yahoo) into mail an error message pops up stating:

 

Connection Insecure

Failed to verify the server certificate. This could be because of your network configuration or your proxy settings.

 

Screen Shot 2015-09-30 at 1.02.08 PM.png

 

when trying to access the accounts via web browser all goes ok, so there’s no network/internet connection or proxy issues. In fact, I'm using no proxy whatsoever.

 

The error is the same if trying to add the accounts using mail or the internet accounts system preference ... I imagine is something related to OAuth since for any of these two providers that is the authentication method used to configure them

 

any help would be greatly appreciated

 

Rgds

MacBook (13-inch Aluminum Late 2008), OS X El Capitan (10.11)

Posted on Sep 30, 2015 2:48 PM

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Q: unable to add yahoo/google mail accounts

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  • by oswjim,Solvedanswer

    oswjim oswjim Oct 1, 2015 12:33 AM in response to oswjim
    Level 1 (10 points)
    Oct 1, 2015 12:33 AM in response to oswjim

    Found the fix for this.

     

    there're two verisign certs with a red mark "This certificate was signed by an untrusted issuer" in the Login/Certificates container in the keychain. You need to delete them, once removed the Connection Insecure message is gone and will be able to add the accounts.

  • by wackotecho,Helpful

    wackotecho wackotecho Oct 1, 2015 6:33 AM in response to oswjim
    Level 1 (10 points)
    Oct 1, 2015 6:33 AM in response to oswjim

    This fix did not work for me

  • by Bill Totman,

    Bill Totman Bill Totman Oct 1, 2015 5:06 PM in response to oswjim
    Level 1 (0 points)
    Oct 1, 2015 5:06 PM in response to oswjim

    While I did find expired certs, and deleted them, they were not pertinent to the email servers involved in my problem.

     

    I have multiple accounts to Google/Gmail and only one is experiencing this problem.

  • by Stu Brown,

    Stu Brown Stu Brown Oct 2, 2015 2:56 AM in response to Bill Totman
    Level 1 (0 points)
    Oct 2, 2015 2:56 AM in response to Bill Totman

    Im also having the same problem, cant seem to see any invalid or unstressed certs 

    Still working on it but if anyone has any more ideas, please let us know !

  • by oswjim,Helpful

    oswjim oswjim Oct 2, 2015 4:57 AM in response to oswjim
    Level 1 (10 points)
    Oct 2, 2015 4:57 AM in response to oswjim

    Hi

     

    be sure to look for Verisign certificates as in the image below ..  check all of them for having the green check mark -- the ones to delete show a red x stating "This certificate was signed by an untrusted issuer"  don't recall exactly but think mines were still valid (not expired)

     

    veri.png

  • by Stu Brown,

    Stu Brown Stu Brown Oct 2, 2015 5:06 AM in response to oswjim
    Level 1 (0 points)
    Oct 2, 2015 5:06 AM in response to oswjim

    Great, thanks for the screen shot, I wasn't searching properly

    Found the problem cert and now Im back and running !

     

    Thanks so much

  • by oswjim,

    oswjim oswjim Oct 2, 2015 5:15 AM in response to Stu Brown
    Level 1 (10 points)
    Oct 2, 2015 5:15 AM in response to Stu Brown

    nice!!! glad to be helpful

  • by jhcook,

    jhcook jhcook Oct 2, 2015 7:51 AM in response to Bill Totman
    Level 1 (5 points)
    Oct 2, 2015 7:51 AM in response to Bill Totman

    This is a problem with Keychain. Delete ~/Library/Keychains/* and then you can add the account. Feel free to restore thereafter.

  • by macminiowner,

    macminiowner macminiowner Oct 2, 2015 2:37 PM in response to jhcook
    Level 1 (0 points)
    Oct 2, 2015 2:37 PM in response to jhcook

    I have the same problem trying to add a Yahoo account to mail.  I've looked at all the Verisign certs and all have the green check mark and have expiration dates in the future.  I'm new at working resolving issues with Apples OS (I have El Capitan installed via update from Yosemite), and don't know how to delete the ~/Library/Keychains/* you mentioned, nor how to restore it after.  Can someone tell me how to resolve this in a way that won't have me destroying my OS installation?

  • by Kepar,

    Kepar Kepar Oct 2, 2015 3:20 PM in response to jhcook
    Level 1 (0 points)
    Oct 2, 2015 3:20 PM in response to jhcook

    None of the solutions listed here, work for me.

    JHCOOK: your proposal, is it a suggestion or dit it work for you like described?

  • by Bill Totman,

    Bill Totman Bill Totman Oct 2, 2015 3:49 PM in response to Bill Totman
    Level 1 (0 points)
    Oct 2, 2015 3:49 PM in response to Bill Totman

    This turned out to be an expired/revoked Verizign cert for me as well.

     

    You have to cycle through each of the Verisign certs to find out which one is bad and delete it... you may also have to reboot or restart Mail.

  • by jhcook,Helpful

    jhcook jhcook Oct 2, 2015 11:34 PM in response to Kepar
    Level 1 (5 points)
    Oct 2, 2015 11:34 PM in response to Kepar

    Hi there. I should have spent a bit more time explaining that this is a certificate in keychain. However, you can go fishing and hopefully find the bad cert. But, this will take some time and/or a bit of luck. In my case, I removed all the bad certs that had expired or was revoked for whatever reason, and that did not work for me.

     

    Since I have everything I care about in iCloud Keychain, I removed System Preferences > iCloud > Keychain, deleted ~/Library/Keychains/*, rebooted and then added my Google account accordingly. I then added System Preferences > iCloud > Keychain back.

  • by Dominick Saponaro,

    Dominick Saponaro Dominick Saponaro Oct 4, 2015 8:18 AM in response to oswjim
    Level 1 (5 points)
    Oct 4, 2015 8:18 AM in response to oswjim

    I have a similar problem but it only applies to a google .edu account.  My personal gmail account was added just fine.  Overtime I try to add my .edu google account to internet accounts in system preferences or mail's preferences I receive the following error...

     

    Authentication Failed

    Failed to authenticate with Google, please try again later.

     

    Screen Shot 2015-10-04 at 10.57.30 AM.png


    This also freezes System Preferences requiring a force quit.

     

    All in all El Capitan won't add my google account.  Anyone know how to get this to work?

  • by oswjim,

    oswjim oswjim Oct 6, 2015 2:03 AM in response to Dominick Saponaro
    Level 1 (10 points)
    Oct 6, 2015 2:03 AM in response to Dominick Saponaro

    Hi .. i think your issue is slightly different to the one I was facing when opening this thread .. so maybe the solution posted will not be applicable to you.

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