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Q: Apple mail accounts & boxes Missing

After upgrading to El Capitan ALL my mail accounts and mail boxes have gone. It wants me to start afresh. I have 5 POP and 3 imap accounts and loads of Inbox & Outbox files.

 

How do I restore all of this.

Posted on Sep 30, 2015 3:36 PM

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Q: Apple mail accounts & boxes Missing

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  • by r8pe,

    r8pe r8pe Oct 1, 2015 2:39 PM in response to nokcomputer
    Level 1 (5 points)
    Oct 1, 2015 2:39 PM in response to nokcomputer

    Thanks nokcomputer, you saved several handfuls of my rapidly-thinning hair!

     

    Quite why the user has to manually trigger the rebuild, I've no idea - surely it could have been done automatically as part of the upgrade?!

     

    To those who say this didn't work for them, it could be a case of having to wait a while - mine took about 5 min, maybe more, of apparently nothing happening, and then all of a sudden it all just appeared.  (To be fair, I have thousands of messages in my inbox, so no wonder!)

  • by FineWine,

    FineWine FineWine Oct 1, 2015 3:16 PM in response to FineWine
    Level 1 (19 points)
    Oct 1, 2015 3:16 PM in response to FineWine

    I also had to restore all my personal Mail Stationery Templates which are located: /Macintosh HD/Library/Application Support/Apple/Mail/Stationery/Apple/Contents/Resources

  • by davidy52,

    davidy52 davidy52 Oct 1, 2015 8:01 PM in response to Trisha Foster
    Level 1 (5 points)
    Oct 1, 2015 8:01 PM in response to Trisha Foster

    Trisha,

    I thought the rebuild did not work for me, either, but after a while, everything in my inbox reappeared.  Give it some time.

     

    David

  • by kphandley,

    kphandley kphandley Oct 1, 2015 8:49 PM in response to nokcomputer
    Level 1 (0 points)
    Oct 1, 2015 8:49 PM in response to nokcomputer

    I had the same problem. I had to click on the mailbox i wanted to rebuild and it worked. i had a few under inbox as well as sent mail. all were fixed.  and to a previous point, it did take a few minutes for the larger mailboxes.

  • by robertfromfremont,

    robertfromfremont robertfromfremont Oct 2, 2015 12:33 AM in response to nokcomputer
    Level 1 (0 points)
    Oct 2, 2015 12:33 AM in response to nokcomputer

    Thanks, saved lots of work and my night. I can go to bed now!

  • by JPO2000,

    JPO2000 JPO2000 Oct 3, 2015 7:27 AM in response to kphandley
    Level 1 (0 points)
    Oct 3, 2015 7:27 AM in response to kphandley

    Thank you, this helped me. Though the rebuild took some time it was not until I quit Mail; then reopened that all the emails reappeared.

     

    Disappointed with Apple that so many have had migration problems!

  • by john.yearwood,

    john.yearwood john.yearwood Oct 4, 2015 8:11 AM in response to _puckle_
    Level 1 (0 points)
    Publishing
    Oct 4, 2015 8:11 AM in response to _puckle_

    me too

    bad bug, Apple

  • by NickMy2,

    NickMy2 NickMy2 Oct 5, 2015 10:32 AM in response to FineWine
    Level 1 (0 points)
    Oct 5, 2015 10:32 AM in response to FineWine

    Hi All, I had a similar problem with all my emails.  I had lost all the sub-folders in 'on my Mac' and tried all the other solutions that had been offered - the subfolders is where I sort all my mail - in short I was knackered and panicked.  I then stumbled across a solution that worked for me.  This has bought back all my accounts and all my subfolders.

     

    1.     I removed and reinstalled all my mail accounts which bough back all mail that is on the email system.

     

    To reinstall all subfolders in Mail - on my mac:

     

    1.     I created a new Mailbox called 'Test' which showed under On my Mac.

    2.     I opened Finder and navigated to Library

    3.     Under Mail I found the folder in V2 or V3 which had the folder named 'Test' (mine was in V3)

    4.     I then copied one of my missing folders that I had found under Mailboxes in V3 into this same folder.

    5.     I then deleted all the files named - envelope which forced a rebuild of the entire mailbox and it worked.

    6.     Once I had proven it worked for one I repeated steps 4 & 5 with all the missing folders and my on-my-mac had rebuilt perfectly.

    7.     You don't have to do them one at a time but can do them all in one go.

     

    I hope this helps either you or anyone else who had the same problem as I did.

    Please note:  I'm no expert so I cannot guarantee this is a 100% fault free solution - that said it is 24 hours now and everything appears fine.

     

    Good luck all.

  • by Marc Tuts,

    Marc Tuts Marc Tuts Oct 5, 2015 7:52 PM in response to EVISCERATOR
    Level 1 (5 points)
    Oct 5, 2015 7:52 PM in response to EVISCERATOR

    This was my solution !

    Thanks !

  • by supah,

    supah supah Oct 5, 2015 8:12 PM in response to nokcomputer
    Level 1 (0 points)
    Oct 5, 2015 8:12 PM in response to nokcomputer

    i tried rebuilding.

     

     

    it didn't work.

     

     

    i'm starting to sweat.

  • by Marc Tuts,

    Marc Tuts Marc Tuts Oct 5, 2015 8:22 PM in response to supah
    Level 1 (5 points)
    Oct 5, 2015 8:22 PM in response to supah

    I clicked rebuild . . . but if something happened . . . no clue

     

    Anyway next to iCloud is a + button and Show / hide button

     

    I clicked it and all showed up

  • by supah,

    supah supah Oct 5, 2015 10:36 PM in response to Marc Tuts
    Level 1 (0 points)
    Oct 5, 2015 10:36 PM in response to Marc Tuts

    I don't think any of my mail has been on the cloud. I tried that button and it made no difference. blargh.

  • by Orbitfish,

    Orbitfish Orbitfish Oct 7, 2015 1:46 AM in response to supah
    Level 1 (0 points)
    Oct 7, 2015 1:46 AM in response to supah

    I deleted the accounts and then added them as new and voila! There they were. Good job they were gmail accounts...easy as falling off a...

    I had tried all the hack fixes in the Library folder to no avail, this worked first time...simple really. Imagine it will only work for external accounts though, dunno

  • by whybs,

    whybs whybs Oct 7, 2015 9:04 AM in response to NickMy2
    Level 1 (0 points)
    Oct 7, 2015 9:04 AM in response to NickMy2

    The reply from NickMy2 (laid out nicely in a numbered list) worked out for me too ... Thank you so much as it all looked terribly bleak for a while. I am not yet back to where I was as things are a bit in the wrong place, but 95% looking good. Note to anyone else though ... reading some of the other posts here will help with things like finding the MAIL folder in LIBRARY.

     

    I have been a fan of Apple since taking the leap about two years ago - this issue has knocked my confidence hugely! How can such a user friendly non geaky approach to computing suddenly fall headlong into a pit which makes the Microsoft world look somewhat less complex!

  • by mistyfromwest palm beach,

    mistyfromwest palm beach mistyfromwest palm beach Oct 7, 2015 8:39 PM in response to FineWine
    Level 1 (0 points)
    Oct 7, 2015 8:39 PM in response to FineWine

    I figured it out without having to do anything crazy.  Go to mail: preferences: accounts and click the little square that says "enable".  If it's already checked, uncheck and recheck.  Voila, all subfiles and mailboxes appear.

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