lleiva
Level 1 (0 points)

Q: Outlook for Mac 2011 on OS X 10.11 hangs during account sync operation

Outlook for Mac 2011 on OS X El Capitan hangs during account sync operation.

Any solutions?

 

Regards

Luis Leiva

MacBook Pro, OS X El Capitan (10.11)

Posted on Sep 30, 2015 4:09 PM

by dasams,Solvedanswer
dasams dasams
Level 1 (14 points)
A:

Same here.  Running Apple's Mail, Calendar and Contacts apps while I wait for the fix.  Am avoiding Outlook 2016 as long as I can because it just isn't as clean and easy on my eyes as the 2011 version.

Posted on Oct 3, 2015 11:22 AM

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lleiva

Q: Outlook for Mac 2011 on OS X 10.11 hangs during account sync operation

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  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 4:26 PM in response to lleiva
    Level 1 (30 points)
    Sep 30, 2015 4:26 PM in response to lleiva

    Same problem here. No solution so far after a few hours of research...

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 4:30 PM in response to lleiva
    Level 5 (5,758 points)
    Mac OS X
    Sep 30, 2015 4:30 PM in response to lleiva

    Make sure Outlook is the latest version.

     

    Microsoft Office for Mac 2011 version 14.5.5: September 8, 2015

    https://support.microsoft.com/en-us/kb/3088501

     

    If you are fully updated. Open Database Utility by holding the Option key when launching Outlook. Create a new Identity. Does it open?

     

    If yes,  you can move your data over to the new Identity.

    How to move your data to a new Identity

     

    **(Fair disclosure: OfficeforMacHelp is my site. I may receive some form of compensation, financial or otherwise, from links on my site.)

  • by Purd,

    Purd Purd Sep 30, 2015 4:49 PM in response to dianeoforegon
    Level 1 (79 points)
    iTunes
    Sep 30, 2015 4:49 PM in response to dianeoforegon

    T happen in Outlook 2011 even after updated to the latest version. Outlook 2016 work fine but you may be reluctant to upgrade

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 4:50 PM in response to dianeoforegon
    Level 1 (30 points)
    Sep 30, 2015 4:50 PM in response to dianeoforegon

    On the process to move the data to the new profile, the archived emails will be deleted?

     

    In any case, I am trying but I get the volleyball before I can start the export... so it does not work for me

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 4:56 PM in response to Purd
    Level 1 (30 points)
    Sep 30, 2015 4:56 PM in response to Purd

    I basically can't upgrade to Office 2016 because it is a company computer...

     

    This is a big mess, all the employees with a Mac have their outlook not working!

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 4:57 PM in response to Rutolf
    Level 5 (5,758 points)
    Mac OS X
    Sep 30, 2015 4:57 PM in response to Rutolf

    What happened when you tested in a new Identity?

     

    What type of account(s)? (POP, IMAP, Exchange)

     

    Open Console and enter Outlook in the top right filter. Do you see any errors with 255? Paste the last few lines you see in the report.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 4:59 PM in response to Rutolf
    Level 5 (5,758 points)
    Mac OS X
    Sep 30, 2015 4:59 PM in response to Rutolf

    Did Outlook open in a new Identity? If no, then test in a new User.

     

    Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

     

    CREATE A NEW USER

     

    Go to System Preferences --> Create a New User in Users & Groups.

    Switch to the New User by logging out/in or use Fast User Switching.

     

    Only default Apple apps will  be in the Dock in the new User. Go to Applications to open Outlook.

     

    Does Outlook open in a new Identity.

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 5:02 PM in response to dianeoforegon
    Level 1 (30 points)
    Sep 30, 2015 5:02 PM in response to dianeoforegon

    Using Exchange. There are a bunch of errors on the console related to Outlook. Here just a few of them, the last ones:

     

    9/30/15 7:38:36.265 PM Microsoft Outlook[4699]: dynamic_cast error 1: Both of the following type_info's should have public visibility.  At least one of them is hidden. 17IDataSourceClient, 18CCalDatabaseClient.

    9/30/15 7:39:47.141 PM SyncServicesAgent[4708]: [0x2701d70] |Miscellaneous|Error| SyncServices precondition failure in [ISyncConcreteManager registerSchemaWithBundlePath:]: No Schema.plist found in bundle at /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/AppleContactExtensionForOu tlook.syncschema

    9/30/15 7:39:47.142 PM SyncServicesAgent[4708]: [ISyncConcreteManager registerSchemaWithBundlePath:]: No Schema.plist found in bundle at /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/AppleContactExtensionForOu tlook.syncschema

    9/30/15 7:39:56.423 PM SyncServicesAgent[4710]: [0x270a550] |Miscellaneous|Error| SyncServices precondition failure in [ISyncConcreteManager registerSchemaWithBundlePath:]: No Schema.plist found in bundle at /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/Resources/AppleContactExtensionForOu tlook.syncschema

     

    BTW: your help is really appreciated

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 5:05 PM in response to dianeoforegon
    Level 1 (30 points)
    Sep 30, 2015 5:05 PM in response to dianeoforegon

    I created a new user and set it as Default with the Microsoft Database Utility and outlook opened fine, no crash after 3-4 minutes.

     

    Then I came back to the right user and crash.

     

    Now I am rebuilding the database just in case it helps...

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 5:06 PM in response to Rutolf
    Level 5 (5,758 points)
    Mac OS X
    Sep 30, 2015 5:06 PM in response to Rutolf

    Rebuilding rarey works and you can loose data.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 5:07 PM in response to Rutolf
    Level 5 (5,758 points)
    Mac OS X
    Sep 30, 2015 5:07 PM in response to Rutolf

    If you have Exchange just create a new Identity in your User and let your Exchange download from the server. If you stored any messages under "On My Computer" we can get those out with a third party tool. EmailChemy $29.95

     

    http://www.weirdkid.com/products/emailchemy/

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 5:19 PM in response to dianeoforegon
    Level 1 (30 points)
    Sep 30, 2015 5:19 PM in response to dianeoforegon

    You are probably right but... I'm desperate and I see no other options so far but waiting the gentlemen of Microsoft or Apple to fix it via update

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 5:40 PM in response to Rutolf
    Level 1 (30 points)
    Sep 30, 2015 5:40 PM in response to Rutolf

    Looks like Microsoft is aware of the issue: https://support.microsoft.com/kb/3098396

     

    I just hope they fix it soon, this is a disaster!

  • by Rutolf,

    Rutolf Rutolf Sep 30, 2015 5:41 PM in response to dianeoforegon
    Level 1 (30 points)
    Sep 30, 2015 5:41 PM in response to dianeoforegon

    I just created a new one, deleted the old but the issue remains.

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